Progressive Auto Insurance: What You Need To Know

Progressive Insurance is a property and casualty insurer that offers a wide range of insurance policies, including auto, home, life, renters, RV, travel, and more. The company stands out for its extensive range of coverage options and discounts. It is the second-largest insurance company in the country and is available in all 50 states.

Progressive has a strong digital experience and its range of coverage upgrades make it a great pick for many types of insurance. While it doesn't always offer the cheapest rates, it does provide good rates for some drivers, including those with a DUI on their record.

The company has received mixed reviews from customers. While some praise the helpfulness of its agents, others have expressed disappointment with how their claims were handled, including communication issues and difficulties reaching someone on the phone.

Progressive's customer service

Progressive is one of the largest providers of car insurance in the United States. It also insures motorcycles, boats, RVs, and commercial vehicles, and provides home insurance through select companies.

Contacting Progressive

Progressive offers 24/7 support via chat, email, phone, or social media. Its customer service number is 1-888-671-4405. The company also has a mailing address: 6300 Wilson Mills Rd, Mayfield Village, OH 44143.

Progressive has a long record of customer service complaints going back over a decade. It has a below-average rating for overall satisfaction, claims satisfaction, and customer loyalty. However, nearly 41% of respondents in a survey said they were completely satisfied with the ease of reaching Progressive customer service, and nearly 47% said they were completely satisfied with the customer service provided.

Tips for Resolving Problems with Progressive

Progressive normally conducts customer service transactions by phone, making it difficult to establish a paper trail. To establish a paper trail, it is recommended to communicate via email or mail.

Cancelling a Progressive Policy

To cancel a Progressive policy, follow these steps:

• Gather necessary information, including your policy number and relevant details.
• Contact Progressive insurance by calling (866) 416-2003 to initiate the cancellation process.
• Inform the representative that you want to cancel your insurance coverage.
• Provide your policy number and the date you'd like your coverage to end.
• Verify the cancellation date and any other relevant information.

Getting a Refund from Progressive

To obtain a refund from Progressive, follow these steps:

• Contact Progressive by calling (866) 416-2003 to initiate the cancellation process and request a refund.
• Provide your policy number and the reason for cancellation.
• Specify the date you'd like your coverage to end.
• Verify the cancellation details provided by the representative.
• Progressive may request additional documents related to your refund request.
• Remember that Progressive may charge a cancellation fee, which will be deducted from the refund.

Changing a Progressive Policy

To change or modify a Progressive insurance policy, contact the company directly through its website or customer service line. Provide the necessary details regarding the changes you wish to make, which could include:

• Adding a new vehicle to your policy.
• Adjusting coverage limits.
• Modifying deductibles.

Filing a Complaint with Progressive

To file a complaint with Progressive, you can speak directly to a customer service representative by calling (888) 671-4405, use the chat function on their website, or email your complaint to [email protected].

Progressive's claims handling

Progressive is one of the largest auto insurers in the US, serving over 20 million drivers. It offers a range of insurance options, including basic auto coverage, commercial auto insurance, and classic car coverage.

Progressive offers a straightforward claims process for car accidents or vehicle damage. Customers can file a claim by logging into their policy online, through the mobile app, or by calling the claims centre. Non-Progressive customers can also file a claim online as a guest.

Once a claim is filed, Progressive assigns a claims representative to help with immediate needs, such as answering questions, arranging a tow truck, and scheduling repairs. The representative will also guide the customer through the claims process and connect them with the right experts, such as estimators who will inspect the vehicle and provide repair cost estimates.

For commercial vehicle claims, Progressive offers additional services like roadside assistance and rental reimbursement. Customers can choose from Progressive's extensive network of repair shops or manage their claim independently with their preferred repair shop.

Progressive's commercial truck claims service is handled by in-house truck specialists, providing quick vehicle inspections and repair estimates. They also coordinate towing services and cover the associated costs, saving customers potential out-of-pocket expenses.

Overall, Progressive's claims handling process is designed to be efficient and customer-friendly, with representatives available to assist throughout the entire process.

Progressive's rates for teen drivers

Progressive is an auto insurance company that offers extensive car insurance discounts for bundling policies, signing up online, having a clean driving record, and more. Progressive's rates for teen drivers are generally lower than those for other age groups. This is because teens are more likely to be involved in accidents, engage in reckless behaviours, and drive distractedly.

Progressive offers a Teen Driver Discount to help offset the costs of insuring a teen driver. The company also provides a Good Student Discount, where full-time students with at least a B average are eligible for a discount of up to 10%. Progressive also offers a Distant-Student Discount for young drivers who move away for college. If the student attends a college more than 100 miles away and doesn't use a vehicle at school, they can receive a discount.

In addition to these discounts, there are other ways for teens to save on their Progressive insurance rates. For example, teens can enrol in a UBI program, choose the lowest amount of coverage, keep a clean driving record, and complete a driver's education course.

Progressive also offers a Name Your Price Tool, which allows customers to input their budget and receive coverage options within that range. The company's Snapshot program also helps drivers save money by monitoring their driving behaviour and rewarding safe habits.

While Progressive offers competitive rates for teen drivers, it's important to compare quotes from multiple companies to find the best deal.

Progressive's rates for drivers with a DUI

Progressive is one of the best car insurance companies for drivers with a DUI, offering some of the lowest rates for this category of driver.

Progressive also offers SR-22 insurance filings, which is essential for drivers who need this form sent to the state. They also offer non-owner car insurance, which can be important for drivers with a DUI conviction.

Progressive's average annual rate for drivers with a DUI is $2,776, which is the second-lowest rate of the major insurance companies. USAA offers the lowest rate at $2,751, but their policies are only available to military members, veterans, and their families.

In addition to their low rates, Progressive also offers a range of discounts that can help to lower your rate even further. For example, you can save money by getting a quote online, bundling home and auto insurance, or paying your bill automatically.

Progressive also offers small accident forgiveness, which means that your rate won't increase if you cause under $500 in damage in an accident. This can be particularly helpful for drivers who cause a small crash while under the influence.

Progressive's customer service reviews are mixed. They receive fewer complaints than the average insurance company, according to the National Association of Insurance Commissioners (NAIC). However, they scored low on J.D. Power's claims satisfaction study, which means it may take longer for them to get you back on the road after an accident.

Progressive's rates for drivers with poor credit

Progressive is one of the largest auto insurance companies in the United States, offering a wide range of insurance products and services. In terms of auto insurance, Progressive provides coverage for various types of vehicles, including cars, motorcycles, RVs, and boats. They also offer a range of discounts and optional coverage types to their customers.

When it comes to rates for drivers with poor credit, Progressive is known for offering competitive prices. In a recent analysis, Progressive's rates for drivers with poor credit were found to be nearly $1,200 lower than the national average. This places Progressive as the third-lowest option for drivers with poor credit, behind Geico and Nationwide. Progressive's rates in this category are also significantly lower than those of companies like Farmers and Allstate.

While Progressive's rates for drivers with poor credit are favourable, it is important to consider other factors when choosing an insurance provider. Progressive has received mixed reviews for its customer service, claims handling, and customer loyalty. Some customers have reported unexpected rate increases, and it is always advisable to shop around and compare rates from multiple providers before making a decision.

Frequently asked questions