Alyssa Lane
Tesco Bank Box Insurance, also known as Tesco Car Box Insurance, is a type of car insurance offered by Tesco Bank, which is a trading name of Tesco Personal Finance plc and Barclays Bank UK PLC. This insurance policy includes a black box device that is fitted to the customer's car to monitor driving behaviour and provide data that can be used to calculate insurance costs and rewards. The policy was designed for young drivers and offered features such as Bonus Miles, where customers could earn up to 100 Bonus Miles per month by driving safely. However, as of September 1, 2024, Tesco Insurance stopped offering renewals and new policies for Box Insurance, meaning existing policies will expire on the dates stated in the correspondence.
| Characteristics | Values |
|---|---|
| Insurance Provider | Tesco Bank, a trading name of Barclays Bank UK PLC |
| Policy Administrator | Tesco Insurance |
| Underwriter | Aioi Nissay Dowa Insurance UK Limited |
| Target Group | Young drivers |
| Annual Cost | £3300 |
| Maximum Mileage | 6000 miles |
| Contact Number | 0330 022 2202 |
| Contact Centre Hours | Monday to Friday, 8:30 am-6 pm, Saturday 9 am-1 pm |
| Policy Renewal | Bonus Miles earned by driving safely, calculated using information from the box in the car |
| Policy Renewal Factors | Speed, time of day, smooth driving, taking breaks on long journeys, type of road driven on, motorway usage |
| Policy Renewal Benefits | Bonus Miles help determine how much you pay at renewal, prove you are a safe driver, and allow Tesco to treat you as an individual |
| Policy Renewal Timing | Bonus Miles awarded monthly and appear in Your Portal seven days after the policy month ends |
| Policy Change Administration Fees | £90 via Service Centre or £85 via Your Portal |
| Policy Change Administration Fees (for change of overnight parking address) | £25 via Service Centre |
| Policy Change Administration Fees (for adding/removing a driver) | £25 via Service Centre or £5 via Your Portal |
| Policy Cancellation Fee | £80 if the policy is cancelled and an in-tele-box has been fitted |
| Policy Expiry | Tesco Insurance stopped offering renewals and new policies for Box Insurance from 1 September 2024 |
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What You'll Learn
Tesco no longer offers renewals or new policies for Box Insurance
Tesco Insurance no longer offers renewals or new policies for Box Insurance as of 1 September 2024. This means that any existing Tesco Box Insurance policies will expire automatically on the date stated in the correspondence received by the customer. Customers will need to find insurance with another provider. Tesco Bank has stated that there is no need to inform the new insurer that Tesco was unable to offer a renewed policy. While Tesco no longer offers this type of cover, customers may be able to find other providers through the British Insurers Brokers' Association. Tesco will contact customers 21 days before their policy ends to remind them of the expiry date, and a notification will be added to the customer's portal to inform them that their policy cannot be renewed.
Tesco Box Insurance was arranged, administered, and underwritten by Aioi Nissay Dowa Insurance UK Limited. The insurer behind Tesco Box Insurance, Aioi Nissay Dowa UK Limited (AND-E UK), also provides Autosan Motor Insurance, which is available to customers throughout the UK. Information about how to apply for Autosan Motor Insurance is included in customers' renewal documents.
Tesco Box Insurance was a black box insurance policy, where a box is fitted to the customer's car to monitor their driving data. The box installation engineer would inform the customer if there was a possible issue with their battery life. The power usage of the box was similar to that of a blinking LED. Customers could earn up to 100 Bonus Miles each month by driving safely. The safety factors considered included speed, time of day, smooth driving, taking breaks on long journeys, and the type of road driven on. Bonus Miles were awarded on a monthly basis and appeared in the customer's portal seven days after the policy month ended. They helped determine the cost of renewal by proving the customer was a safe driver.
Tesco Box Insurance had a dedicated contact centre with specified opening hours, and various administration fees applied for policy changes.
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Administration fees for policy changes
Tesco Bank Box Insurance is a type of car insurance offered by Tesco Bank, specifically aimed at young drivers. This insurance policy includes a black box that is fitted to the insured car to monitor driving behaviour and mileage.
As of 1 September 2024, Tesco Insurance no longer offers renewals or new policies for Box Insurance. This means that any existing policies will expire on the date stated in the correspondence received by the customer.
Regarding administration fees for policy changes, the following fees apply:
- £90 via the Service Centre or £85 via the online portal if you change your car and a black box has already been fitted.
- £25 via the Service Centre if you change your overnight parking address.
- £25 via the Service Centre or £5 via the online portal if you add or remove a driver from your policy.
It is important to note that if multiple changes are made at once, only one fee will be charged, and it will be the highest applicable fee. These administration fees also apply during the 14-day cooling-off period after purchasing the policy.
In addition to these fees, there is also a charge of £80 if your policy is cancelled and an in-tele-box has already been fitted to your car.
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Bonus Miles
It is important to note that Bonus Miles are different from Policy Miles and Top Up Miles. Policy Miles are selected at the beginning of the policy (6000, 8000, or 10,000 miles) and Top Up Miles can be purchased if needed. Bonus Miles are earned through safe driving and positive driving behaviour.
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Box Insurance emergency phone numbers
Tesco Insurance stopped offering renewals and new policies for Box Insurance on 1 September 2024. This means that Tesco Box Insurance policies will expire automatically on the date stated in the correspondence received by the customer.
Tesco Box Insurance customers can contact the company by phone on 0330 022 2202. The contact centre is open Monday to Friday from 8:30 am to 6 pm and on Saturday from 9 am to 1 pm.
- Breakdown assistance: 0800 003 001
- Lost or stolen key emergency: 0345 366 0228
Calls may be recorded, and these numbers may be included as part of any inclusive call minutes provided by the customer's phone operator.
Tesco Box Insurance is arranged, administered, and underwritten by Aioi Nissay Dowa Insurance UK Limited. The insurer behind Tesco Box Insurance, Aioi Nissay Dowa UK Limited (AND-E UK), also provides Autosan Motor Insurance, which is available to customers throughout the UK.
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Box Insurance arranged, administered and underwritten by Aioi Nissay Dowa Insurance UK Limited
Tesco Bank Box Insurance is no longer offered to new customers or for renewal. This means that Tesco Insurance policies will expire on the date stated in the renewal email or letter sent to customers. Tesco Bank is a trading name of Tesco Personal Finance plc, which is part of the Tesco plc group.
Tesco Box Insurance was arranged, administered, and underwritten by Aioi Nissay Dowa Insurance UK Limited. Aioi Nissay Dowa UK Limited (AND-E UK) also provides Autosan Motor Insurance, which is available to customers throughout the UK. Information about how to apply for Autosan Motor Insurance is included in Tesco Insurance renewal documents.
Tesco Box Insurance was aimed at young drivers and offered Bonus Miles as a reward for safe driving. The box in the car collected data on speed, time of day, smooth driving, taking breaks on long journeys, and the type of road driven on. Motorway driving was rewarded with Bonus Miles, as it is statistically safer than other types of road. Bonus Miles were awarded monthly and impacted the cost of renewal.
Tesco Box Insurance customers could contact the company by phone on 0330 022 2202. The contact centre was open Monday to Friday, 8:30 am-6 pm, and Saturday, 9 am-1 pm. Administration fees applied for policy changes, such as changing a car or overnight parking address, or adding or removing a driver. Missed payments could result in policy cancellation.
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Frequently asked questions
Tesco Bank Box Insurance is a car insurance policy that is arranged, administered, and underwritten by Aioi Nissay Dowa Insurance UK Limited. The policy is targeted towards young drivers and includes a black box that is fitted to the battery of the insured car.
The contact number for Tesco Bank Box Insurance is 0330 022 2202. The contact centre is open Monday to Friday from 8:30 am to 6 pm and on Saturday from 9 am to 1 pm.
You can earn up to 100 Bonus Miles each month by driving safely. Factors such as speed, time of day, smooth driving, taking breaks on long journeys, and the type of road you drive on are considered. Driving more miles on the motorway, which is statistically safer, can also help earn more Bonus Miles.
Administration fees for policy changes vary depending on the type of change. Changing your car or adding/removing a driver can cost £90 via the Service Centre or £85 via Your Portal. Changing your overnight parking address costs £25 via the Service Centre.
When your policy ends, Tesco Bank will automatically switch off the black box and will no longer receive your driving data. You do not need to take any action.
