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| Characteristics | Values |
|---|---|
| Name | Kaiser Permanente |
| History | The history of Kaiser Permanente dates back to 1933 when Henry J. Kaiser and other construction contractors formed an insurance consortium called Industrial Indemnity to meet workers' compensation obligations. |
| Membership | As of 2024, Kaiser Permanente had 12.5 million health plan members. |
| Employees | As of 2024, Kaiser Permanente had 223,883 employees, including 73,618 nurses and 24,605 physicians. |
| Facilities | Kaiser Permanente operates 40 hospitals and 614 medical offices across the United States. |
| Financials | The Kaiser Foundation Health Plan and Kaiser Foundation Hospitals reported an operating income of $329 million on $100.8 billion in operating revenues as of December 31, 2023. |
| Contact | Members can contact Kaiser Permanente through various phone numbers, including 1-800-443-0815 for Medicare Members and 1-800-747-2189 for Senior Advantage Enrollment. |
| Address | The address for the Member Services office can be found on the Kaiser Permanente website. |
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What You'll Learn
- Contacting Kaiser Permanente during a medical or mental health emergency
- Contact options for questions about your plan
- Phone numbers for Medicare Members, Senior Advantage Enrollment, Silver and Fit, and Delta Dental
- Switching your care to a new Kaiser Permanente region
- Requesting copies of medical records, forms, and certifications
Contacting Kaiser Permanente during a medical or mental health emergency
If you're experiencing a medical or mental health emergency, it's important to take immediate action. Here's what to do when contacting Kaiser Permanente for assistance:
First and foremost, if your situation is life-threatening or requires urgent attention, call 911 or go to the nearest hospital. Do not attempt to reach out through the Kaiser Permanente website for emergency care. Your health and safety are the top priorities, so seeking immediate help from emergency services or local medical facilities is crucial.
Kaiser Permanente is a large healthcare organization with a significant presence across the United States. As of 2024, they served 12.5 million health plan members and operated 40 hospitals and 614 medical offices. With such a vast network, you can rest assured that emergency care is readily accessible if needed.
To connect with Kaiser Permanente during a non-life-threatening situation, you can reach out to their advisory team. They can provide guidance and support for various medical and health-related queries. The advisory team can be contacted at 800-324-9208 (TTY 711) from Monday through Friday, between 10 a.m. and 9 p.m. This service is particularly useful if you need clarification or advice before proceeding with further medical steps.
Additionally, Kaiser Permanente offers multiple contact options for specific services and departments. Here are some direct contact numbers for different areas:
- Medicare Members Contact Center: 1-800-443-0815
- Kaiser Permanente Senior Advantage Enrollment: 1-800-747-2189
- Silver and Fit: 1-877-427-4788
- Delta Dental: 1-877-644-1774
Remember, in any emergency, always prioritize your well-being and don't delay seeking the necessary medical attention. Kaiser Permanente's extensive network and advisory services are designed to support your health needs, so you can confidently reach out for assistance when required.
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Contact options for questions about your plan
Kaiser Permanente is a health care consortium that was formed in 1933 to meet the workers' compensation obligations of several large construction contractors. As of 2024, it has 12.5 million health plan members and offers prepaid health plans and insurance.
If you have questions about your plan, you can contact Kaiser Permanente in the following ways:
Phone
Kaiser Permanente has several phone lines dedicated to different services. The general contact number for members is 1-800-443-0815. For senior advantage enrolment, call 1-800-747-2189. If you are a Silver and Fit member, the number to call is 1-877-427-4788, and for Delta Dental, call 1-877-644-1774.
You can also connect with a Kaiser Permanente advisor by calling 800-324-9208 (TTY 711), Monday through Friday, 10 a.m. to 9 p.m.
Website
Kaiser Permanente has a website where you can find more information about their services and contact options.
In-Person
Kaiser Permanente has over 600 medical offices and 40 hospitals across the country. You can visit the location nearest to you to speak with someone in person about your plan.
You can also write to Kaiser Permanente at the address provided on their website or on your plan documentation.
Emergency
In the case of a medical or mental health emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through the Kaiser Permanente website.
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Phone numbers for Medicare Members, Senior Advantage Enrollment, Silver and Fit, and Delta Dental
If you are a Medicare member, you can contact the Medicare Members Contact Center at 1-800-443-0815. For Senior Advantage Enrollment, call 1-800-747-2189. To get in touch with Silver and Fit, dial 1-877-427-4788. For Delta Dental, the phone number is 1-877-644-1774.
Alternatively, if you are an Aetna Medicare member, you can manage your prescriptions, sign up for mail delivery, view order status, find drug pricing, and identify savings options on the Caremark.com website.
Aetna Medicare also offers SilverSneakers instructor-led group fitness classes and access to over 15,000 fitness locations. Additionally, they provide online tools, classes, and workshops, as well as an annual eye exam and coverage for eyeglasses or contacts.
Delta Dental also provides dental coverage for seniors. They can assist you in maintaining good oral health and offer various plans and rates.
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Switching your care to a new Kaiser Permanente region
To switch your care to a new Kaiser Permanente region, you must first update your address, depending on your new type of coverage. Kaiser Permanente offers coverage in California, Colorado, Georgia, Hawaii, Maryland, Oregon, Virginia, Washington, and Washington D.C. The type of healthcare coverage you receive and your monthly payments will be influenced by where you live.
You can view plans for your new region at buy.kp.org or by calling 1-800-295-8660 or 711 (TTY). You will be issued a new Medical Record Number (MRN) when you move to a new state or region. Visit kp.org to create a new Kaiser Permanente online account and link it to your old account. After your new account is activated, you will be able to choose a new primary care physician and transfer any prescriptions and medical records.
Remember to save the regional appointment and advice phone number for your new location in your phone. For assistance with updating your information or transferring your healthcare, contact the number for your new area. You can also connect with a Kaiser Permanente advisor at 800-324-9208 (TTY 711), Monday through Friday, 10 a.m. to 9 p.m.
If you need to update other personal information, such as your name, date of birth, or telephone number, you can do so by following the instructions provided by Kaiser Permanente.
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Requesting copies of medical records, forms, and certifications
To request copies of medical records, forms, and certifications from Kaiser Permanente, you can either make a request online or over the phone.
Online Request
You can request your personal health record, which includes all your health information, as well as forms like FMLA certifications, immunization status, and doctor's notes for absences from work or school. Here's how to do it:
- Log in to kp.org.
- Scroll down to the directory at the bottom of the page and click on "Member Support."
- Under "Member Support," click on "Medical Information Requests."
- You will be directed to a page titled "Records, Forms, and Certifications."
- Find what you need from the list of links at the top of the page. For example, click on "Medical Records" to request your electronic medical record, or click on "Immunization Record" to view and print your immunization status.
Phone Request
If you have any questions or concerns, you can also contact Member Services at 800-777-7902 (TTY 711). They are available Monday through Friday, 7:30 a.m. to 9 p.m. When calling, provide any relevant information for the form you need. For instance, if you require a doctor's note, describe your medical condition and the dates missed. If you need a disability certification, describe your medical condition, the date your condition began, and the last day you worked, if applicable.
Additionally, here are some other important contact numbers for Kaiser Permanente:
- Medicare Members Contact Center: 1-800-443-0815
- Kaiser Permanente Senior Advantage Enrollment: 1-800-747-2189
- Silver and Fit: 1-877-427-4788
- Delta Dental: 1-877-644-1774
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Frequently asked questions
The Kaiser Permanente address is not publicly available. However, you can contact Kaiser Permanente at 1-800-443-0815 or 800-324-9208 (TTY 711), Monday through Friday, 10 a.m. to 9 p.m.
Kaiser Permanente is a health care organization that provides health plans and insurance to its members. It was founded in 1933 in Desert Center, California, and has since grown to include millions of members, hundreds of thousands of employees, and thousands of physicians and nurses.
The two types of organizations that make up each regional entity of Kaiser Permanente are Kaiser Foundation Health Plans (KFHP) and Permanente Medical Groups. KFHP offers prepaid health plans and insurance to employers, employees, and individual members. The Permanente Medical Groups are physician-owned and provide medical care for KFHP members in their respective regions.
Kaiser Permanente was founded in 1933 by Henry J. Kaiser and other large construction contractors who formed an insurance consortium called Industrial Indemnity to meet their workers' compensation obligations. In 1939, the Kaiser Company began work on shipbuilding contracts in Oakland, and by 1941 it controlled four major shipyards on the West Coast. The company soon expanded its insurance plan to cover dependents, shifting its focus from industrial medicine to family practice. Over the years, Kaiser Permanente has expanded and sold various operations, and it continues to grow and serve its members today.
If you are experiencing a medical or mental health emergency, do not attempt to access emergency care through the Kaiser Permanente website. Instead, call 911 or go to the nearest hospital immediately.
