Apple's Insurance: Comprehensive Cover

Apple offers a range of insurance options for its products, including AppleCare, AppleCare+, and AppleCare+ with Theft and Loss. AppleCare is the basic insurance plan that comes standard with Apple products and covers hardware failures, manufacturing defects, and technical support for a limited time. AppleCare+ is an extended warranty plan that offers additional coverage for accidental damage, theft, and loss, while AppleCare+ with Theft and Loss provides further protection against theft and loss. Apple also offers AppleCare+ as a monthly subscription in certain countries and for specific devices.

AppleCare+ for iPhone

Extended Warranty and Technical Support:

AppleCare+ extends the standard one-year limited warranty on your iPhone, providing additional peace of mind. This extended coverage includes technical support from Apple experts, who can help resolve most issues in a single conversation thanks to their comprehensive knowledge of Apple hardware, software, and operating systems.

Accidental Damage Protection:

Priority Access and Express Replacement:

With AppleCare+, you get 24/7 priority access to Apple experts via chat or phone. This means you can reach out to them at any time and receive assistance as a priority customer. Additionally, if you need a replacement device, Apple offers Express Replacement Service, ensuring you receive a replacement device quickly to minimise the time you are without your iPhone.

Battery Service Coverage:

AppleCare+ also includes battery service coverage. If your iPhone's battery is retaining less than 80% of its original capacity, you can get it serviced or replaced under the plan. This ensures that your iPhone maintains optimal battery health and performance.

Theft and Loss Coverage:

For an additional fee, you can opt for AppleCare+ with Theft and Loss coverage. This provides protection in case your iPhone is lost or stolen. You can get up to two incidents of theft or loss coverage every 12 months, each subject to a deductible. To be eligible for this coverage, you must have the “Find My” feature enabled on your device at the time of loss or theft and throughout the claims process.

Global Coverage:

Purchasing Options:

You can purchase AppleCare+ for your iPhone within the first 60 days of owning a new device. Apple offers both fixed-term plans and monthly plans that automatically renew until cancelled. The pricing varies depending on the model of your iPhone and the type of coverage you choose.

In summary, AppleCare+ for iPhone provides extended coverage, technical support, accidental damage protection, priority access, battery service, and optional theft and loss coverage. It offers peace of mind and ensures that you can get timely support and repairs for your device, making it a valuable consideration for iPhone owners.

AppleCare+ for Mac

In terms of software support, AppleCare+ for Mac provides assistance with using macOS and iCloud, as well as Apple-branded apps like Photos, iMovie, GarageBand, Pages, Numbers, and Keynote. It also covers connecting to printers and wireless networks.

AppleCare+ provides peace of mind and comprehensive support for Mac users, ensuring that most issues can be resolved quickly and efficiently.

AppleCare+ for Apple Watch

Coverage and Protection:

Technical Support and Repairs:

With AppleCare+, you get 24/7 priority access to Apple experts by chat or phone. These experts know Apple products inside and out, so most of your technical queries or issues can be resolved quickly. In terms of repairs, you have multiple options, including mail-in repairs, carry-in repairs, and express replacement services. For mail-in repairs, Apple provides a prepaid shipping box, making the process convenient. If you prefer, you can also take your Apple Watch to an Apple Store or an Apple Authorized Service Provider for carry-in repairs.

Global Repair Coverage:

Software Support:

AppleCare+ provides comprehensive software support for your Apple Watch. This includes assistance with watchOS, iCloud, and Apple-branded Apple Watch apps. Additionally, Apple experts can help you with connecting your Apple Watch to your iPhone, including iOS and the Apple Watch app. So, whether you have questions about syncing, compatibility, or software updates, they are there to help.

Service Fee and Eligibility:

It's important to note that each incident of accidental damage protection is subject to a service fee. The fee varies depending on the model of your Apple Watch. For Apple Watch and Apple Watch Nike, the service fee is $69, while for Apple Watch Edition, Apple Watch Hermès, and Apple Watch Ultra, it is $79, plus applicable tax. To be eligible for AppleCare+, you must purchase it within a specific timeframe after buying your Apple Watch. In most countries, you can buy AppleCare+ within 60 days of purchasing your Apple Watch. However, this timeframe may differ in certain regions, such as Japan and China mainland.

AppleCare+ with Theft and Loss

Theft and loss coverage is available as an add-on to the standard AppleCare+ plan for an additional fee. This fee varies depending on the iPhone model and the type of AppleCare+ plan chosen. For example, for the iPhone 15 Pro and 15 Pro Max, the theft and loss protection add-on costs $70 as a one-time fee for two-year coverage or an additional $3.50 per month for the monthly plan.

Apple offers convenient replacement options, including express replacement service, mail-in repair, and carry-in repair at an Apple Store or authorized service provider. International claims are also supported, with replacement iPhones shipped to customers worldwide in countries where theft and loss coverage is available.

The decision to purchase AppleCare+ with Theft and Loss depends on individual preferences and risk assessment. While it offers peace of mind and protection against unforeseen events, it may not be necessary for those who already have home or travel insurance that covers electronic devices.

AppleCare+ for iPad

AppleCare+ provides repair or replacement coverage, including parts and labour, from Apple-authorized technicians. Service coverage includes the Apple-branded iPad keyboard, included USB cable and power adapter.

With AppleCare+, you get 24/7 priority access to Apple experts by chat or phone. You can also choose from mail-in or carry-in repair options. If you opt for mail-in repair, Apple will provide a prepaid shipping box. For carry-in repair, you can take your iPad to an Apple Store or other Apple Authorized Service Provider.

The Express Replacement Service is another feature of AppleCare+, where a replacement device will be shipped to you so you don't have to wait for a repair. This service may not be available under the screen replacement service fee.

Frequently asked questions