Ameriprise Auto Home Insurance: What's The Real Deal?

Ameriprise Auto & Home Insurance is a company that offers auto and home insurance coverage, with policies sold through American Family CONNECT. The company has been in business for over 30 years, providing high-quality insurance with discounts and benefits tailored to meet customers' needs. Ameriprise has received mixed reviews, with an average rating of 4.14 out of 5 stars on Clearsurance. While some customers praise its coverage, customer service, and policy cost, others have criticised its poor customer service for auto insurance, with the National Association of Insurance Commissioners (NAIC) reporting 11% more complaints than average for this area. Ameriprise offers a range of insurance products, including classic car insurance, identity theft insurance, mobile home insurance, and motorcycle insurance. The company also provides a variety of discounts, such as safe driving, vehicle safety features, good student, and bundling discounts. Overall, Ameriprise is a moderately-priced insurance company with a decent reputation for customer service, but there are some areas where it could improve to better satisfy its customers.

Ameriprise's home insurance coverage and rates

Ameriprise offers a range of home insurance coverage options at slightly cheaper-than-average rates. Their policies are sold through American Family CONNECT and underwritten by its partner, American Family Insurance.

Home Insurance Coverage

Ameriprise home insurance coverage includes standard benefits such as:

• Food spoilage protection of up to $500 in value if the food is lost during a power outage.
• Lock replacement if your home has been broken into.
• Identity theft protection, which covers up to $5,000 in costs related to identity recovery.
• Service line coverage, which pays to repair damage to utility and sewer lines on your property, even if caused by tree roots or rust.
• Equipment breakdown coverage, which will pay to replace appliances like washing machines or your air conditioning system in the case of sudden failures.
• Wildfire loss prevention and response protection, available for free in certain states, covering things like removing flammable debris from your home or setting up sprinklers.
• Mine subsidence insurance, which protects your home from damage caused by cave-ins or other earth movements if you live in an area with a history of subterranean ore mines.

Home Insurance Rates

Ameriprise's home insurance rates are about 5% cheaper than average when compared to larger U.S. insurers. The company offers a variety of discounts to lower the cost of your policy, including:

• Age of Home: Newer homes generally qualify for a larger discount.
• Claims Free: Available in select states, this discount is offered if you haven't filed a claim in the last five years.
• Home Safety: You may qualify for discounts by making your home more secure using devices such as smoke alarms and security systems.
• Tenure: Available in select states, you may get a discount for remaining an Ameriprise customer for a certain period.
• Renovation: You could get a discount if you've recently replaced major components of your home, such as the roof, heating and cooling systems, and electrical and plumbing systems.
• Multi-Policy: Bundling your home insurance policy with other Ameriprise insurance products, such as auto insurance, can result in a discount.

Ameriprise's auto insurance coverage and rates

Ameriprise offers basic car insurance coverage with slightly below-average prices. However, its rates are notably cheaper than average for those with a DUI. Ameriprise's quotes for full coverage are $140 per month, which is 5% less than the average of many of the largest companies in the country.

Ameriprise offers a variety of auto insurance discounts for safer driving choices and bundling with other insurance policies. These include:

• Premiere safety discount: Avoiding accidents, traffic violations or claims for four years.
• Defensive driving discount: Taking a state-approved course.
• Vehicle safety features discount: Having safety features such as anti-lock brakes and airbags.
• Student discount: Students living away from home are not considered full drivers, so parents pay less.
• Multi-vehicle discount: Insuring more than one vehicle.
• Loyalty discount: Staying with Ameriprise for three years or more.

Ameriprise also provides bundling discounts for combining auto insurance with its homeowners and umbrella policies.

Ameriprise offers some extra perks for free with its comprehensive and collision coverage. These include:

• Fixing windshield cracks at no cost.
• Accident forgiveness.
• Stolen key coverage: Stolen car keys are covered, with no deductible for replacements totalling less than $250.

Ameriprise also has a number of extra benefits that can be added separately to your policy, including:

• Accident travel expense coverage: Ameriprise will contribute to your out-of-pocket expenses for travel or accommodation if you are involved in an accident more than 100 miles from home.
• Rental car insurance: This pays for the cost of a covered rental vehicle, up to certain limits.
• Towing: Policies cover the cost of towing a disabled vehicle and include roadside assistance.

Ameriprise also offers the standard set of coverages, including:

• Bodily injury and property liability coverage.
• Collision and comprehensive coverage.
• Medical payments and personal injury protection.
• Uninsured and underinsured motorist liability coverage.

Ameriprise's customer service

Ameriprise's home insurance customers tend to report better experiences than those with auto insurance. Its home insurance gets fewer than half the number of complaints expected for a company of its size, according to the National Association of Insurance Commissioners (NAIC). On the other hand, its auto insurance receives around 11% more complaints than average.

Ameriprise has a customer satisfaction score of 835 out of 1,000, according to J.D. Power. This score is equal to the industry average, suggesting that overall satisfaction with Ameriprise is comparable to that of a typical insurer.

Ameriprise offers a range of insurance products, including auto, home, renters, condo, flood, umbrella, and classic car insurance. The company provides several discounts and add-on coverages, such as accident forgiveness, roadside assistance, rental car reimbursement, and gap insurance. It also offers original equipment manufacturer (OEM) coverage, which ensures that only original parts are used for vehicle repairs.

In terms of financial stability, Ameriprise's main insurance property and casualty subsidiary, IDS Property Casualty, has been assigned an "A" rating by AM Best, indicating a strong ability to pay out claims.

Ameriprise's insurance discounts

Ameriprise offers a range of insurance discounts for both auto and home insurance.

Auto Insurance Discounts

• Safe driving discount: Customers who have been accident-free for three or four years can receive a discount.
• Defensive driver discount: Customers who take an approved Department of Motor Vehicles course will be eligible for a discount.
• Vehicle safety features discount: Vehicles with safety features such as anti-lock brakes, airbags, automatic seatbelts, and anti-theft devices can earn customers a discount.
• Garaging discount: Policyholders who park their car in a garage are eligible for a discount.
• Good student discount: Students under 25 who maintain a "B" average or above can receive a discount.
• Student away discount: Students attending school more than 100 miles from home are eligible for a discount.
• Multi-vehicle discount: Insuring more than one vehicle with Ameriprise can result in a discounted rate.
• Loyalty discount: Bundling home, auto, or umbrella policies with Ameriprise can earn customers a discount.
• Tenure discount: Staying with Ameriprise for more than three years results in cheaper rates.
• Safe driving (California only): Customers with an accident-free driving record for three years are eligible for a discount.

Home Insurance Discounts

• Age of home discount: Newer homes receive bigger discounts.
• Claims-free discount: Policyholders who have not filed a claim in the last five years are eligible for a discount.
• Home safety features discount: Homes with safety features such as smoke alarms, deadbolt locks, security alarms, monitored fire and security systems, sprinkler systems, or fire extinguishers are eligible for a discount.
• Tenure discount: Each year a customer renews their home insurance policy with Ameriprise, they are eligible for a discount.
• Multi-policy discount: Bundling home insurance with other Ameriprise insurance products can result in a discount.
• Renovation discount: Customers who renovate their roof, heating, cooling, electrical, or plumbing are eligible for a discount.

Ameriprise's insurance endorsements

Ameriprise offers a range of insurance endorsements to supplement its coverage options. Their endorsements are available for both auto and home insurance policies, providing customers with additional benefits and protections.

For auto insurance, Ameriprise offers endorsements such as accident forgiveness, roadside assistance, rental car reimbursement, and gap insurance. Accident forgiveness helps customers by not increasing their premiums after an accident, even if they are at fault. Roadside assistance provides services like towing and jump-starting, which can be essential when stranded. Rental car reimbursement covers the cost of a rental vehicle while the insured's car is being repaired, and gap insurance pays the remaining balance on a lease or loan if the vehicle is totaled.

Home insurance endorsements offered by Ameriprise include identity theft protection, food spoilage protection, and lock replacement services. Identity theft protection covers expenses related to recovering from identity theft, which can be crucial in mitigating the financial impact of such an event. Food spoilage protection reimburses customers for food lost during a power outage, up to a certain value. Lock replacement services are provided if a customer's home has been broken into, helping to restore security and peace of mind.

Ameriprise also offers bundling discounts, where customers can save money by combining their auto and home insurance policies or including an umbrella policy. These endorsements and discounts provide customers with enhanced coverage and cost savings, making Ameriprise a competitive choice for insurance needs.

Frequently asked questions