Jane Dotson
MetLife offers a range of insurance services, including customer support for queries and claims. Their operating hours vary depending on the type of insurance and the day of the week. For instance, their Group Life Claims customer service centre is open Monday to Thursday from 8 am to 8 pm ET and on Fridays from 8 am to 5 pm ET. MetLife also offers a dedicated phone line for customers with long-term care policies, which can be reached at 1-888-687-0977.
| Characteristics | Values |
|---|---|
| Days of operation | Monday to Friday |
| Opening hours | 8:00 a.m. to 8:00 p.m. ET (Monday to Thursday) 8:00 a.m. to 5:00 p.m. ET (Friday) |
| Phone number | 1-888-687-0977 |
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What You'll Learn
MetLife customer service hours
If you are a MetLife customer with queries regarding your insurance, you can contact their customer service center. The opening hours are Monday to Thursday, 8:00 a.m. to 8:00 p.m. ET, and Friday, 8:00 a.m. to 5:00 p.m. ET.
You can also reach out to their customer service representatives via the phone number provided on their website. This number is dedicated to customers who wish to file a claim under their long-term care policy or certificate. The number to call is 1-888-687-0977.
Additionally, MetLife offers a 24/7/365 claims service. This means that you can file a claim or track your existing claim at any time, day or night, by calling 1-800-854-6011. This service is available to customers with disability or leave claims.
For general inquiries and further assistance, MetLife provides a comprehensive FAQ section on their website. Here, you can find answers to frequently asked questions and additional resources. The FAQ section is a quick and easily accessible way to find the information you need regarding your insurance policy.
By utilizing the various contact options and resources provided by MetLife, customers can conveniently address their inquiries and receive the necessary support regarding their insurance plans.
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Group Life Claims phone line
The MetLife Group Life Claims phone line is open Monday through Thursday, from 8:00 a.m. to 8:00 p.m. Eastern Time, and on Friday from 8:00 a.m. to 5:00 p.m. ET. This phone line is dedicated to assisting beneficiaries with their group life insurance claims and providing the information they need.
To reach the MetLife Group Life Claims department, beneficiaries can call 1-888-608-6665. This line is specifically for those who are not eligible to file their claims online. For those who need to file a claim under their long-term care policy or certificate, the dedicated phone number is 1-888-687-0977.
The MetLife customer service team is committed to supporting beneficiaries throughout the claims process. They provide a beneficiary website with additional resources and information that beneficiaries may find useful. This includes access to the MyBenefits portal, where beneficiaries can conveniently file and track their claims online.
In addition to the phone lines and online resources, MetLife also offers a 24/7/365 claims service at 1-800-854-6011. This service ensures that beneficiaries can always reach out for assistance with their claims, regardless of the day or time. MetLife understands that dealing with life insurance claims can be challenging, and they strive to provide the support and guidance needed during these difficult times.
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Long-term care policy claims
MetLife's customer service hours are Monday through Thursday, 8:00 a.m. to 8:00 p.m. ET, and Friday 8:00 a.m. to 5:00 p.m. ET. Their general customer support phone number is 1-800-638-5433.
Long-term care services at MetLife may include Home Care Services, Adult Day Care, Nursing Home, Hospice Facility, or Assisted Living Facility, depending on your policy. To file a claim, you can visit www.metlife.com/ltc to find the relevant forms and answers to frequently asked questions. You can also contact MetLife's 24/7/365 claims service at 1-800-854-6011. Once a claim is filed, it will be assigned to a Care Coordinator for evaluation. The Care Coordinator will order and review all applicable records from physicians and care providers to determine eligibility. If you are eligible, the Care Coordinator will provide an authorization letter and information on how to submit invoices. On the other hand, if you are deemed ineligible, the Care Coordinator will provide a letter and appeal information.
Please notify your Care Coordinator of any changes to your providers or level of care. Completed invoices are typically processed within 10 business days of receipt. You can submit documents to the following address, email, and fax number:
MetLife Long Term Care Claims
P.O. Box 14407
Lexington, KY 40512
Fax: 1-859-825-6751
Email: [email protected]
Note that documents must be submitted in PDF format.
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24/7 claims service
MetLife's customer service hours vary depending on the specific product or service. The Group Life Claims Customer Service Center is open Monday through Thursday from 8:00 a.m. to 8:00 p.m. ET and on Friday from 8:00 a.m. to 5:00 p.m. ET.
However, MetLife also offers a 24/7/365 claims service. This means that regardless of the day or time, you can always reach out to their claims team for assistance. This service is available to all beneficiaries of a life insurance policy.
If you need to file a life insurance claim, you can do so by completing and returning the appropriate form. MetLife provides different forms for individual beneficiaries and trusts or entities. These forms can be downloaded and submitted online or sent via mail, fax, or email. Additionally, beneficiaries can visit the MetLife website to learn more about the claims process and what documentation is required.
For claims related to someone who has passed away outside of the United States, you will need to mail the original death certificate along with documents specifying the cause and manner of death to the address provided on your claim form. If you are representing a beneficiary who is a minor, you will need a court certificate appointing a guardian for the minor's property or estate. In the absence of this certificate, MetLife can hold the funds in an interest-bearing account until the minor reaches the age of majority or until the necessary certificate is provided.
MetLife's 24/7 claims service ensures that you can always get the support you need, no matter the time or day. Whether you have questions about the claims process, need to submit a claim, or require assistance with documentation, their dedicated team is available around the clock to assist you.
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MetLife's MyBenefits portal
MetLife's customer service hours vary depending on the specific department or service you require. The Group Life Claims customer service centre is open Monday to Thursday from 8:00 a.m. to 8:00 p.m. ET and on Friday from 8:00 a.m. to 5:00 p.m. ET.
For general inquiries, you can reach MetLife at 1-800-638-5433. There is also a dedicated 24/7/365 claims service available by calling 1-800-854-6011.
MetLife offers a MyBenefits portal, which provides customers with access to all their claim and benefit information in one place. Through the portal, you can file and track claims online. However, it is important to note that online claim submissions are not available to all groups. If you are ineligible to file online, you can call 888-608-6665 for assistance.
The MyBenefits portal offers convenience and ease of access to your important insurance information. For example, when you log in to MyBenefits and search for a dentist, your information will be automatically filled in, saving you time and effort.
Additionally, MetLife offers a beneficiary website with further information for beneficiaries. This website can provide valuable resources and support for those who are beneficiaries of a MetLife policy.
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Frequently asked questions
The customer service line for MetLife Insurance closes at 8:00 p.m. ET from Monday to Thursday.
The customer service line for MetLife Insurance closes at 5:00 p.m. ET on Fridays.
You can call up until 8:00 p.m. ET on Thursdays.
The phone number for MetLife Insurance Customer Service is 1-888-687-0977.
