Jane Dotson
Sprint is a communications services company that offers open enrollment for device protection plans. In 2015, Sprint offered open enrollment for device insurance plans throughout March, and in 2018, the company opened enrollment for Sprint Complete, which includes worry-free wireless protection, enhanced service and repair, and tech support. In 2022, Sprint offered open enrollment for device protection in June, including Total Equipment Protection (TEP) and Assurant Advanced Protection Pack.
| Characteristics | Values |
|---|---|
| Date of Open Enrollment | June 2022, November 2018, March 2015 |
| Name of Plan | Sprint Complete, Total Equipment Protection (TEP), Assurant Advanced Protection Pack |
| Cost | $9 to $19 per month, $7 per month, $8 to $11 per month, $15-20 per month |
| Devices Covered | Phone, smartphone, tablet, smartwatch |
| Services Offered | Protection against loss, theft, liquid or physical damage, in-store repairs, mechanical or electrical failures, remote protection, troubleshooting, antivirus and antimalware software protection, online credit monitoring, AppleCare Services |
| Enrollment Process | Logging into the My Sprint app, calling Sprint Care, visiting a local Sprint store, visiting www.sprint.com/deviceprotection, logging into My Account online |
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What You'll Learn
- Sprint Complete: Protection for your wireless investments
- Total Equipment Protection: Comprehensive device protection
- Assurant Advanced Protection Pack: Repair/replace device at no cost
- Discounts: Insurance Device Protection and Service Contract Device Protection
- AppleCare Services: Covers devices for 2 years
Sprint Complete: Protection for your wireless investments
Sprint Complete is an affordable suite of benefits that provides protection for your wireless investments. In November 2018, Sprint announced open enrollment for its customers to take advantage of this protection program.
Sprint Complete is the most comprehensive protection program in the wireless industry. It is available for select Sprint phones, tablets, and smartwatches. The program offers a wide range of benefits, including cracked screen repair for just $29, unlimited cloud storage, and password protection. In addition, customers can receive a replacement device as soon as the next business day if their device is lost or stolen.
Sprint also provides enhanced service and repair options, with 450 Sprint repair stores and 260 Apple stores for Apple Care Service. Customers can choose from various repair options, including in-store, on-site, and mail-in repairs.
Sprint Complete is powered by Asurion and offers monthly costs ranging from $9 to $19, depending on the device. The program provides peace of mind and hassle-free solutions for customers, ensuring that their wireless investments are protected against life's unexpected moments.
With Sprint Complete, customers can also access personalized, on-demand tech support through the Sprint Complete app. This includes unlimited device assistance and smart home consultations. Overall, Sprint Complete offers a comprehensive range of features that go beyond traditional insurance programs, ensuring that customers can get the most out of their devices and protect their wireless investments.
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Total Equipment Protection: Comprehensive device protection
Sprint's Total Equipment Protection (TEP) provides complete protection for customers' phones, smartphones, or mobile broadband cards. This insurance covers in-store repairs and mechanical or electrical failures caused by defects or normal wear and tear. TEP also covers loss, theft, and liquid or physical damage.
The cost for TEP ranges from $8 to $11 per month, per line of service, depending on the device model. TEP offers comprehensive end-to-end coverage and peace of mind from an easy, hassle-free solution. Equipment Service and Repair (sold separately) is a component of TEP and helps customers who enroll by resolving many device issues the same day at Sprint full-service locations. In some cases, device issues can be serviced or repaired in about one hour.
TEP Plus is an upgraded version of TEP, which combines a customer's existing TEP coverage with built-in antivirus security, automatic backup of photos and videos, and one-click access to a tech expert for premium device support. TEP Plus includes a newly upgraded Sprint Protect app, powered by Asurion, that features automatic backup of contacts, photos, and videos, and built-in security with enhanced features that guard against viruses, optimize battery use, and monitor access by third-party apps. For lost, stolen, or damaged devices, the first two repair or exchange transactions are included at no additional charge. After the first two transactions, a $25 service fee applies per transaction within a 12-month period.
Sprint Complete is another device protection plan offered by Sprint, which includes worry-free wireless protection, enhanced service and repair, and tech support. Enrollment in Sprint Complete is normally required within 30 days of device activation. For a limited time, customers in good standing with a connected and fully functioning device not in need of repair or replacement can take advantage of a "second chance" to enroll by logging into the My Sprint app, calling Sprint Care, or visiting a local Sprint store. Sprint Complete's monthly cost is $9 to $19 per month, depending on the device. Sprint Complete also offers AppleCare Services, covering devices for 2 years, provided they were purchased new after September 12, 2017.
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Assurant Advanced Protection Pack: Repair/replace device at no cost
Sprint's insurance open enrollment for device protection was in June 2022. Customers can enroll in Total Equipment Protection and Assurant Advanced Protection Pack.
The Assurant Advanced Protection Pack offers customers the following benefits:
- Repairing or replacing devices at no cost for mechanical or electrical breakdown claims.
- Troubleshooting assistance by web, phone, or live chat.
- Back-up of contacts, photos, and other media.
- 24/7 antivirus and antimalware software protection.
- 90 days of online credit monitoring to help customers stay on top of possible fraudulent activity if a device is lost or stolen.
Assurant's mobile device protection program is designed to deliver superior repair and replacement services to customers promptly. The company integrates every stage of the device lifecycle to provide a seamless experience with dynamic claims fulfillment, award-winning customer service, and advanced diagnostic tech support.
Assurant's Personal Tech Pro team provides advanced diagnostic expertise and self-service options in the Pocket Geek Mobile application.
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Discounts: Insurance Device Protection and Service Contract Device Protection
T-Mobile offers a discount for customers who buy both the Insurance Device Protection Plan and the Service Contract Device Protection Plan. The discount is up to $1.50 on the Insurance Device Protection Plan, depending on the device tier. Customers who wish to buy a service contract from another provider and still want to enroll in the Insurance Device Protection Plan and receive the same discount must visit a T-Mobile store or contact T-Mobile within 30 days of enrollment. Proof of the service contract must be shown.
The Insurance Device Protection Plan offers unlimited claims for accidental damage, including front screen and back glass repair, and mechanical and electrical failure. It also covers loss and theft, with up to five total claims in any rolling 12-month period based on the date of the first repair or replacement. Once a claim is approved, a deductible based on the device tier and the type of claim, plus tax, is collected from the customer.
The Service Contract Device Protection Plan is underwritten by the American Bankers Insurance Company of Florida in all states except New York. In New York, the plan is underwritten by the American Security Insurance Company. The Service Contract Obligor is the Federal Warranty Service Corporation in all states except California, where it is Sureway, Inc.; in Florida, where it is United Service Protection, Inc.; and in Oklahoma, where it is Assurant Service Protection, Inc. All of these companies operate under the trade name Assurant.
Sprint also offers device protection plans with open enrollment in June. Total Equipment Protection (TEP), administered by Asurion, provides complete protection for a customer’s phone, smartphone, or Sprint mobile broadband card against loss, theft, and liquid or physical damage. TEP also covers in-store repairs and mechanical or electrical failures caused by defects or normal wear and tear. Customers can download the Sprint Protect App to locate, lock and otherwise protect their phone remotely from a computer. The cost for TEP ranges from $8 to $11 per month, per line of service, depending on the device model.
Customers can also enroll in the Assurant Advanced Protection Pack, which offers repair or replacement of the device at no cost for mechanical or electrical breakdown claims. It also provides convenient troubleshooting by Web, phone, or live chat, and backs up contacts, photos, and other media. Additionally, it provides 24/7 antivirus and antimalware software protection and 90 days of online credit monitoring to help customers in case their device is lost or stolen.
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AppleCare Services: Covers devices for 2 years
Sprint Complete includes AppleCare Services, which covers devices for two years, similar to AppleCare+ coverage. AppleCare Services are available at 450 Sprint repair stores and 260 Apple stores. However, there are a few conditions. The device must have been purchased new after 9/12/17, and pre-owned devices are not eligible for AppleCare Services. If Sprint Complete is added within 60 days of initial activation, the AppleCare Services coverage begins from that day. If added more than 60 days after initial activation, the two-year coverage will start from the initial activation date.
AppleCare Services provide comprehensive protection for your device, similar to AppleCare+ coverage. AppleCare+ is available for purchase when you buy your device or for a limited time after. It extends the standard one-year limited warranty and 90 days of complimentary technical support offered with most Apple hardware. AppleCare+ with Theft and Loss offers additional features, including accidental damage protection and theft and loss coverage, with up to two incidents of theft or loss coverage every 12 months.
AppleCare+ with Theft and Loss provides one-stop service and support from Apple experts. It includes 24/7 priority access to Apple experts via chat or phone, same-day service in most major metropolitan areas, express replacement service, and mail-in repair. With AppleCare+, Apple experts can help troubleshoot issues with your device and Apple-branded apps.
Sprint's open enrollment period for device protection typically occurs in June. During this time, customers can enroll in protection plans such as Total Equipment Protection (TEP) and Assurant Advanced Protection Pack. TEP offers protection against loss, theft, and physical or liquid damage, while the Assurant Advanced Protection Pack provides repair or replacement for mechanical or electrical breakdown claims. Sprint Complete, which includes AppleCare Services, is another protection plan offered during open enrollment, providing worry-free wireless protection, enhanced service and repair, and tech support.
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Frequently asked questions
Sprint offered open enrollment for device protection in June 2022.
Sprint Complete is a comprehensive protection program that offers worry-free wireless protection, enhanced service and repair, and tech support.
The monthly cost of Sprint Complete ranges from USD 9 to USD 19 per month, depending on the device.
You can sign up for Sprint Complete by logging into the My Sprint app, calling Sprint Care at 1-800-Sprint1, or visiting a local Sprint store.
Sprint Complete covers eligible devices against loss, theft, and physical or liquid damage. It also includes AppleCare Services for devices purchased new after September 12, 2017.
