Orlando Harmon
Kemper and Accord are two insurance companies offering auto and homeowner insurance. Kemper is a legitimate insurer that is backed by reputable carriers in the industry. It offers a range of products that help thousands of homeowners every year. The company provides insurance for automobiles, motorcycles, ATVs, boats, businesses, and life insurance. On the other hand, Accord specializes in providing insurance for cars, homes, and renters. Both companies have their own strengths and weaknesses, and it is important to consider your individual needs when choosing an insurance provider. Kemper, for example, has been reviewed to have less-than-stellar customer reviews and a higher-than-average complaint index, but it does offer a large selection of discount opportunities, coverage options, and insurance products.
| Characteristics | Values |
|---|---|
| Target Customer | Kemper targets high-risk drivers and homeowners. |
| Coverage | Kemper offers standard coverage options like comprehensive, collision, liability, medical payments, and uninsured/underinsured motorist. |
| Add-ons | Kemper Total, Gap Insurance, Replacement Cost Contents, Replacement Cost Dwelling, Scheduled Personal Property, Blanket Valuable Items, Personal Electronic Equipment, Trip Interruption Protection, Accident Forgiveness, Car Seat Replacement, Pet Protection, Commercial Auto Insurance, and Boat Insurance. |
| Discounts | Retro Loyalty, Safe & Sound, Happily Married, Homeowner, Paid-in-Full, Multi-Car, Defensive Driver Qualification, Military, Telematics, Lower Rates for Teenage Drivers with Good Grades, Driver Safety Classes, Family, Car Safety Features, and Multi-Policy. |
| Customer Service | Kemper has less-than-stellar customer reviews and a higher-than-average complaint index. |
| Affordability | Kemper's rates are more expensive than its competitors. |
| Online Capabilities | Kemper has limited online and mobile capabilities. |
| Financial Strength | Kemper has great financial strength ratings. |
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What You'll Learn
Customer service
The company has a high NAIC rating of 9.99, indicating that it has received a significant number of complaints. It also has a poor rating of 2.6/5 from J.D. Power. According to The Zebra, Kemper has less-than-stellar customer reviews and a higher-than-average complaint index. Bankrate gives Kemper a score of 3.2/5, taking into account the company's relatively low third-party customer service scores.
ValuePenguin's review of Kemper Auto Insurance echoes these sentiments, describing Kemper as a "below-average car insurance company with higher prices and worse service than its competitors". They also highlight that customers are seven times more likely to file a complaint about Kemper than about an average insurer. The publication's data shows that Kemper's average price for full coverage is 13% more than the average among its competitors.
Kemper's customer service issues appear to extend beyond their auto insurance offerings. The company has also received criticism for its handling of homeowners' insurance claims. One customer reported that they were given the "runaround" after their brand-new car was involved in an accident caused by a Kemper client. The adjuster assigned to the claim stated that she couldn't contact the client, leaving the customer without a car for an extended period.
In summary, Kemper Insurance has consistently received poor reviews for its customer service across different lines of business. Customers have reported issues with delays in claims handling, unresponsiveness, and rude behaviour from staff. The company's prices are also considered high compared to its competitors, making it a less attractive option for those seeking insurance coverage.
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Coverage options
Kemper offers a large selection of discount opportunities, coverage options, and insurance products. The company provides standard coverage options, including bodily injury liability, property damage liability, medical payments, personal injury protection, comprehensive, collision, and uninsured/underinsured motorist. It also offers roadside assistance, which includes towing, jump starts, fuel delivery, lockout services, and tire change assistance.
Kemper offers several notable coverage packages. Kemper Total, for instance, includes new car replacement coverage, which means that if a car is totaled in a crash or stolen, Kemper will pay for the policyholder to purchase a new vehicle, even if the old one is more than a year old. Kemper Total also includes increased rental payments for when your vehicle is being repaired, but it is only available for brand-new cars.
Another notable coverage package is Parked Auto Protection, which waives your collision deductible if your car is parked and unoccupied when it is struck by another vehicle. Gap insurance, also referred to as auto loan/lease coverage, is another coverage option that pays the difference between what your car is worth and the amount owed on it in the event of a total loss.
Kemper also offers specialty auto insurance, such as commercial auto insurance and boat insurance. Additionally, the company provides renters insurance, which covers personal possessions and debris removal, as well as damage to the possessions of others while they are visiting. For condo owners, Kemper offers protection from damage caused by smoke, severe weather, and acts of malicious intent, as well as theft of property from vehicles and coverage for fire department service charges.
Kemper also offers life insurance and has previously offered homeowners insurance, although it exited the "preferred" home and auto market in 2023 and no longer offers home insurance.
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Discounts
Kemper offers a range of discounts to its customers, including family discounts, car safety features discounts, and multi-policy discounts. Here are some of the notable discounts offered by Kemper:
Family Discounts
Kemper offers family discounts for customers with young drivers. To be eligible, the family must have a driver away at school or a young driver with good grades and driver training. This discount helps to lower the typically high cost of car insurance for families with teen drivers.
Car Safety Features Discounts
Kemper provides discounts for vehicles equipped with anti-lock brakes, anti-theft devices, and passive restraints/airbags. These safety features enhance the overall safety of the vehicle and its occupants, making them eligible for reduced insurance rates.
Multi-Policy Discounts
Kemper offers bundle discounts for customers who combine their home and auto insurance policies. This includes multi-car discounts for insuring multiple vehicles under one policy, as well as home and auto insurance bundles.
Defensive Driving Course Discount
Kemper encourages safe driving by offering a discount to those who complete an approved defensive driving course. This discount is available to customers who meet the company's requirements and demonstrate improved driving skills.
Good Student Discount
Full-time students with a GPA of 3.0 or higher are eligible for a discount on their auto insurance policy with Kemper. This discount recognizes the focus and responsibility that are important for both academic success and safe driving.
Military Discount
Active-duty military personnel and National Guard members may receive a discount on their car insurance with Kemper. This discount is a way for Kemper to show support and appreciation for those serving their country.
Homeowner Discount
Kemper provides a discount for customers who own a home. This discount is applicable when the address on the homeowner's insurance policy matches the address on the auto policy, allowing customers to save on their premium.
Paid-in-Full Discount
Kemper offers a discounted rate for customers who pay the full premium upfront rather than making monthly payments. Choosing to pay in full can result in significant savings over time.
Kemper Co-Pilot Discount
Introduced in 2024, Kemper Co-Pilot is a telematics program that tracks driving habits. Enrolling in this program automatically grants a 10% discount on the premium. This discount is currently available in Arizona, Georgia, Florida, and Texas, with plans to expand to other states.
While Kemper offers a variety of discounts, it's important to note that their customer service has been consistently rated as subpar, and their premiums tend to be more expensive than similar competitors. Therefore, while the discounts may provide some financial relief, potential customers should carefully consider all aspects of the insurance provider before making a decision.
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Financial stability
However, it's important to note that Kemper does not have a Financial Stability Rating from Demotech Inc., a specialist in evaluating the financial stability of regional and specialty insurers. This absence of a long-term stability rating from Demotech Inc. may be a consideration for those seeking comprehensive financial stability assurance.
When it comes to customer reviews, Kemper has received mixed feedback. While some customers report reasonable rates, others have expressed dissatisfaction with the company's customer service and claim handling. These reviews highlight potential delays in claims payments and challenges in reaching the company's support team.
In terms of financial stability, it's worth mentioning that Kemper offers a range of insurance products, including vehicle insurance, property insurance, and lifestyle insurance. This diversification of products can contribute to their financial stability by spreading risk across different sectors. Additionally, Kemper provides a variety of coverage options and discounts, allowing customers to find plans that suit their needs and budgets.
Overall, while Kemper has received recognition for its financial stability from entities like AM Best and the BBB, the lack of a long-term stability rating from Demotech Inc. and mixed customer reviews may be factors to consider when assessing their financial stability.
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Cost
Kemper is considered to have expensive rates, with auto insurance prices that are higher than the industry average. According to ValuePenguin, Kemper's average price for a good driver is $2,013 per year, which is 13% more than its competitors. Drivers with a recent at-fault accident or DUI on their records can expect to pay significantly more, around $4,350 per year, which is more than $1,000 per year above other insurers. WalletHub ranks Kemper in the most expensive quartile among major car insurance companies.
Kemper's auto insurance is particularly aimed at high-risk drivers, who may find its rates more affordable than other companies. However, drivers with a clean record will generally find better rates from Kemper's competitors.
Kemper offers a range of discounts to its customers, including family discounts, car safety features discounts, multi-policy discounts, and lower rates for teenage drivers with good grades. There are also bundle discounts for home and auto coverage, and a paid-in-full discount for paying the full premium upfront.
Kemper also offers specific coverage options for renters and condo owners, which can protect personal possessions and cover debris removal, as well as damage to the possessions of others. For condo owners, the policy will protect against smoke, severe weather, and acts of malicious intent, and also cover theft of property from vehicles and fire department service charges.
Overall, while Kemper's rates are generally considered expensive, they may be a good option for high-risk drivers or those who can take advantage of their discount programs.
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Frequently asked questions
Accord is not an insurance company. However, Kemper is an insurance company that offers auto and homeowner insurance.
Kemper offers standard homeowners insurance options that can cover a variety of needs. Their policies cover rental properties, boats, and personal possessions, including antiques, collectibles, and home electronics. They also offer protection against identity theft.
Kemper's insurance rates are generally considered more expensive than those of its competitors. However, they offer a range of discounts, including bundle discounts for home and auto coverage.
Kemper has an A- "Excellent" rating from AM Best, indicating strong financial stability. However, customer reviews are mixed, with some reporting frustrating experiences with their support and claims processes. It's essential to weigh the benefits of their coverage options against potential challenges in customer service.
