Jeffrey Wade
Amazon offers a buy shipping service that includes a prorated insurance charge added to the postage costs. This insurance is provided by U-PIC Shipping Insurance on behalf of Amazon. U-PIC will refund shipping charges upon submission of proof of those shipping charges. However, some users have reported issues with U-PIC, stating that they had to fight to get their money and that U-PIC ignored their claims. It is unclear whether Amazon directly offers insurance or self-insures everything, but they typically reimburse as long as there was at least one tracking scan.
| Characteristics | Values |
|---|---|
| Insurance provider | U-PIC Insurance Services |
| Insurance coverage | Parcels and their contents against damage or loss from any external cause while in transit to or from premises utilized by the insured and in the care, custody, or control of carriers listed within the USA and Canada |
| Notice of non-delivery or damage | Must be filed within 90 days from the date of shipment for US Post Office shipments |
| Waiting period for notice of non-delivery | 21 days for domestic packages shipped via the US Post Office |
| Claim requirements | Completed U-PIC claim form, copy of the original invoice, signed and dated statement from the consignee, proof of damage, and additional documentation as requested |
| Exclusions | Handling fees, insurance fees, accounts, bills, bullion, currency, deeds, evidence of debts, furs, original/fine art, computer chips, loose precious/semi-precious stones, money, notes, securities, perishable cargo, televisions, tickets, laptop computers, cellular phones, personal goods, or similar property unless endorsed in writing |
| Reimbursement process | U-PIC will refund shipping charges upon submission of proof of those charges |
| Amazon's role | Not clear if Amazon directly offers insurance or self-insures, but they do provide reimbursements for lost shipments with at least one tracking scan |
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What You'll Learn
Amazon's buy shipping service
Amazon Buy Shipping is a service offered by Amazon that allows sellers to purchase and print shipping labels for their Fulfilled by Merchant (FBM) orders. It offers great rates for major carriers such as UPS, Amazon Shipping, FedEx, and USPS, while providing increased account-health protection.
One of the key benefits of Amazon Buy Shipping is the ability to buy shipping labels individually or in bulk, with the option of obtaining up to 100 labels at once for larger shipments. This service also automates shipment confirmation and provides valid tracking in Seller Central, ensuring that products are delivered using a trusted network of shipping carriers.
Another advantage of Amazon Buy Shipping is the protection it offers against A-to-Z Guarantee claims. If a customer reports problems with delivery, Amazon will cover the cost of these claims, and they will not impact the seller's Order Defect Rate. Additionally, Amazon Buy Shipping filters out shipping methods that don't deliver on time reliably, using data such as transit time, ship date, and promised delivery date to suggest reliable shipping methods.
When using Amazon Buy Shipping, there is an option to enter the value of the item being shipped. A prorated insurance charge will be added to the postage costs, providing insurance coverage for the package. This feature ensures that sellers can have peace of mind knowing their items are protected during transit.
Overall, Amazon Buy Shipping provides a convenient and reliable way for sellers to manage their shipping needs, offering competitive rates, protection against claims, and automated tools to streamline the shipping process.
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Insurance via UPS
It is unclear whether Amazon's partnered shipping automatically includes insurance. Some sources suggest that insurance can be added to packages, while others state that they have never seen an option to do so.
UPS offers shipping insurance called InsureShield, provided through UPS Capital Insurance Agency, Inc. This insurance can help businesses deliver a gold-standard customer experience, driving loyalty and repeat sales. InsureShield coverage can be customised based on business needs and can include protection for all or part of the supply chain. It includes coverage for loss, damage, and porch piracy.
UPS Capital commissioned a study to understand how Small and Medium Businesses (SMBs) can remain competitive. The study found that:
- 72% of SMBs reported that shipping incidents negatively impacted their customer reviews in the past year.
- 47% of shoppers would prioritise the guarantee of safe arrival or immediate replacement in the event of a shipping mishap over fast and/or free shipping.
- 44% of SMBs believe shipping insurance could improve purchase intent, potentially increasing revenue by 11-20%.
It is important to note that the insurance coverage provided by UPS may have terms, conditions, limitations, and exclusions, and may not be available in all jurisdictions.
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U-PIC shipping insurance
U-PIC is a dedicated shipping insurance provider that has been in the business since 1989. It offers insurance protection on package shipments for businesses of all sizes, from startups to large-scale logistics operations. U-PIC's insurance covers packages shipped through various carriers, including USPS, UPS, and Amazon.
U-PIC provides flexible and scalable insurance solutions, allowing businesses to tailor policies to their unique needs. Their insurance plans are designed to protect shipments and enhance customer trust, offering peace of mind with fast claims processing and reliable coverage. U-PIC's claims platform is designed for speed and simplicity, ensuring that most shipping insurance claims are reviewed, processed, and resolved efficiently.
U-PIC's insurance services can be integrated smoothly with eCommerce platforms and logistics providers, providing seamless value-added shipping insurance. Their API and software solutions automate insurance processes without disrupting existing workflows. Businesses can easily flag which shipments to insure or send a spreadsheet with shipment details, and U-PIC will handle the rest.
U-PIC offers significant cost savings on shipping insurance, with discounts of up to 90% compared to standard carrier rates. Their volume discounts provide increased savings for multiple shipments, and their insurance rates are designed to be affordable for businesses of all sizes. U-PIC's insurance services help businesses stand out in a competitive market by enhancing customer trust and providing protection for every shipment.
In terms of Amazon package insurance, U-PIC is mentioned as a potential option by Amazon sellers. When using Amazon's buy shipping service, sellers can enter the value of the item, and a prorated insurance charge is added to the postage costs. However, some sellers have expressed challenges in obtaining refunds from U-PIC, especially when dealing with carriers like UPS. It is important to note that insurance options and experiences may vary based on individual circumstances and carrier choices.
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Reimbursements
Amazon does not offer shipping insurance for packages sent through its partnered shipping services. However, they do provide reimbursements for lost or damaged packages in certain cases. To be eligible for reimbursement, there should be at least one tracking scan of the package.
If you are using Amazon's buy shipping service, you can enter the value of the item, and a prorated insurance charge will be added to the postage costs. This insurance is provided by U-PIC Shipping Insurance on behalf of Amazon. To file a claim with U-PIC, you must submit proof of shipping charges, and they will refund those charges if the claim is approved. There is a 21-day waiting period before filing a notice of non-delivery, and claims must be filed within 90 days from the date of shipment.
It is important to note that U-PIC shipping insurance has certain exclusions, such as handling fees, insurance fees, and specific items like perishable cargo and certain electronic devices. Make sure to review their coverage terms to understand what is included and excluded in their insurance policy.
While Amazon does not directly offer insurance for partnered shipping, they will investigate lost shipments even if they have not arrived at their destination. Proper packaging and labelling of boxes are essential to ensure the safety of the items during transit.
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Shipping insurance pros and cons
While Amazon does not directly offer insurance, it does provide reimbursements for lost or damaged packages. When using Amazon's buy shipping service, a prorated insurance charge is added to the postage costs based on the declared value of the item.
Pros
- Peace of mind: Shipping insurance provides extra peace of mind in case something goes wrong with the package during transit, such as loss, damage, or missing contents.
- Protection for valuable items: Insurance is especially important for high-value items. It helps protect against the financial loss associated with lost or damaged goods.
- Simplifying logistics: Shipping insurance can help simplify the logistics of refunds by having a third party handle the claims process.
Cons
- Cost: The cost of shipping insurance can add up, especially for high-volume shippers or those with low-value orders. It is important to consider your margins and select which orders to insure.
- Exclusions: Certain items may be exempt from shipping insurance coverage, such as extremely valuable products, hazardous materials, perishables, or pharmaceuticals.
- Claims process: Filing a claim and obtaining reimbursement can sometimes be a lengthy and challenging process, with carriers potentially disputing claims.
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Frequently asked questions
Amazon does not directly offer insurance for packages. However, they will investigate a lost shipment even if it hasn't arrived. As long as there was at least one tracking scan, they should reimburse you.
If you are using Amazon’s buy shipping service, there is a field that lets you enter the value of the item. A prorated insurance charge will be added to the postage costs.
U-PIC Shipping Insurance is provided by U-PIC Insurance Services on behalf of Amazon. In the event of a claim, U-PIC will refund shipping charges upon submission of proof of those shipping charges.
