Paul Sanchez
Cricket Wireless offers phone insurance, which includes cracked screen repair, through its Cricket Protect and Cricket Protect Plus plans. The insurance coverage is underwritten by Continental Casualty Company, Chicago, IL, a CNA company (CNA), and administered by Asurion Protection Services, LLC. The plans also include device replacements for approved claims delivered as soon as the next day. The Cricket Protect Plus plan offers unlimited $29 cracked screen repairs as early as the same day for eligible devices in select areas.
| Characteristics | Values |
|---|---|
| Name of Insurance | Cricket Protect |
| Insurance Provider | Continental Casualty Company, Chicago, IL, a CNA company (CNA), and administered by Asurion Protection Services, LLC |
| Cost | $11 per month |
| Screen Repair Cost | $29 deductible |
| Number of Screen Repairs | Unlimited |
| Next-Day Device Replacement | Yes |
| Service Warranty Provider | Asurion Warranty Protection Services, LLC, or one of its affiliates |
| Cancellation | Can be canceled at any time with a prorated refund |
| Cancellation Process | Through the myCricket app, by visiting a Cricket store, or by calling Cricket Care at 1-800-CRICKET (274-2538) |
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What You'll Learn
Cricket Protect Plus insurance
One of the standout features of Cricket Protect Plus is its cracked screen repair service. It offers unlimited cracked screen repairs for eligible devices in select areas, and the best part is that each repair only costs $29. You don't have to worry about mailing in your phone or waiting days for it to be returned. In many cases, a technician will come to you and perform the repair on the same day, getting your phone back up and running in no time. This service alone can provide tremendous value, especially if you tend to be accident-prone.
But Cricket Protect Plus offers more than just screen repair. It also includes device replacement, so if your phone is lost, stolen, or damaged beyond repair, you won't have to bear the full retail cost of a new device. A replacement device, which may be new or refurbished, will be delivered to you as soon as the next day, ensuring minimal disruption in your daily life and keeping you connected.
The insurance plan also covers loss, theft, and out-of-warranty malfunctions, giving you a truly comprehensive solution for your device protection needs. Additionally, you have the flexibility to purchase Cricket Protect Plus with new devices, device upgrades, or even some previously owned devices bought from Cricket. Signing up is easy and can be done in-store or by calling Cricket Care.
Cricket Protect Plus is an excellent choice for anyone looking to safeguard their device and avoid the financial burden of unexpected repairs or replacements. With its low monthly fee, comprehensive coverage, and convenient services, you can rest assured that your phone is protected, and your mind can be at ease.
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Screen repair costs
Cricket Protect is a comprehensive device insurance plan that covers eligible devices for a range of unexpected situations, such as leaving your phone at a restaurant or dropping it in water. It offers unlimited repairs for eligible devices, including cracked screen repairs, with a next-day replacement for approved claims. This service is available for $12 per month for devices in Tier 5.
For those seeking more affordable options, Cricket Protect Plus is an optional feature that can be added to new devices, device upgrades, or certain previously owned devices. It offers unlimited cracked screen repairs for eligible devices in select areas, with a $29 deductible per repair. This plan is available for $11 per month and provides comprehensive device coverage, including next-day device replacement and protection from buying a new device at full retail cost.
It's important to note that screen repairs may use new or refurbished parts and may void the manufacturer's warranty. Repairs are performed by Asurion-certified technicians and come with a 1-year limited warranty. The same-day repair option is subject to claim approval time, parts and technician availability, and other criteria.
For New York residents, Cricket offers separate plans for Cricket Protect Insurance and Cricket Protect Service Warranty, with screen repairs covered under the insurance plan for a $29 deductible. Newly launched device models may not be eligible for repair, and repairs are limited to eligible devices in select areas.
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Eligibility and limitations
Cricket Protect is a combination of Cricket Protect Insurance and Cricket Protect Service Warranty. It offers comprehensive device coverage to meet your real-life needs. It is available for $11 per month and includes unlimited $29 cracked screen repair as soon as the same day for eligible devices in select areas.
To be eligible for Cricket Protect, you must have purchased a new device or device upgrade, or some previously owned devices bought from Cricket (BYOD). You can sign up for Cricket Protect Plus in-store within the first 45 days of new device activation or upgrade. If you already have Cricket Protect, you can switch to Cricket Protect Plus at any time by visiting a Cricket store or calling Cricket Care at 1-800-CRICKET (274-2538).
Cricket Protect Plus includes Cricket Protect Plus Insurance and Cricket Protect Plus Service Warranty. Cricket Protect Plus Insurance is insurance coverage underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC. The Cricket Protect Service Warranty is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates.
Cricket Protect Plus is subject to certain limitations. For example, replacement devices may be new or refurbished, and the colour, brand, model, and features may be different. The compatibility of accessories is also not guaranteed. In addition, the same-day repair option depends on claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty.
Cricket Protect can be cancelled at any time, and you will receive a prorated refund for any unearned premium/charges. You can cancel through the myCricket app, by visiting a Cricket store, or by calling Cricket Care at 1-800-CRICKET (274-2538).
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Device replacement
Cricket Protect Device Replacement
Cricket Protect, offered by Cricket Wireless, provides device insurance for unexpected situations. It covers loss, theft, damage, and out-of-warranty malfunctions. If your phone is accidentally damaged, such as a cracked screen, you can take advantage of their device replacement service. For approved claims, Cricket Protect offers next-day device replacement, ensuring you receive a working device as soon as possible. This service is available for eligible devices, and the replacement device may be new or refurbished of the same or similar kind and quality. The color, brand, model, and features may differ, and accessory compatibility is not guaranteed.
Cricket Protect Plus Device Replacement
Cricket Protect Plus is an optional feature that offers enhanced device protection. For a monthly fee of $11, it includes comprehensive device coverage, unlimited cracked screen repairs for $29, and next-day device replacement. This plan ensures you won't have to pay the full retail cost of a new device if yours is damaged. Similar to Cricket Protect, the replacement device under Cricket Protect Plus may be new or refurbished, and its specifications may vary.
Eligibility and Limitations
It's important to note that device replacement is subject to eligibility criteria. Not all devices or locations may be covered. Newly launched device models may not be eligible for repair or replacement. Additionally, there may be limitations on the availability of technicians and parts, which can impact the timing of repairs or replacements. Repairs and replacements are performed by Asurion-certified technicians and come with a 12-month warranty.
Enrollment and Cancellation
Enrollment in Cricket Protect Plus is optional, and you can cancel at any time. You may sign up for Cricket Protect Plus within the first 45 days of new device activation or upgrade. If you already have Cricket Protect, you can switch to Cricket Protect Plus at any time. Cancellation can be done by visiting a Cricket store or calling their customer support. Upon cancellation, you will receive a prorated credit for any unearned premium or charges.
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Claim process
Cricket Protect is a combination of Cricket Protect Insurance and Cricket Protect Service Warranty. It offers comprehensive coverage for your device, including cracked screen repair, battery replacement, and technical support. The insurance coverage is underwritten by Continental Casualty Company, a CNA company, and administered by Asurion Protection Services, LLC.
Step 1: Verify Your Coverage
Before initiating the claim process, ensure that your phone is covered under the Cricket Wireless insurance plan. You can verify this by checking your original purchase receipt or insurance documents, logging into your Cricket Wireless account online, or contacting Cricket Wireless customer support for confirmation.
Step 2: Gather Information
To expedite your claim, have the following information ready:
- Your Cricket Wireless account number
- The phone number associated with the device
- The make and model of your phone
- Details about the incident, such as whether the phone was lost, stolen, or damaged
- Any police report number, if applicable (required for lost or stolen phones)
Step 3: Initiate the Claim
Cricket Wireless uses Asurion for its phone insurance claims. To initiate the claim process, navigate to the Asurion claim filing website for Cricket Wireless. Click on the "Start a claim" button and enter your Cricket Wireless phone number and other required details.
Step 4: Provide Incident Details and Documentation
During the claim process, you will typically need to provide details about the incident and submit any necessary documentation. This may include information such as how the damage occurred and any relevant police reports or supporting documents.
Step 5: Select Repair or Replacement Option
Depending on the nature of the claim, you may have the option to choose between repairing your device or receiving a replacement. Repairs can be performed by an Asurion-certified technician and typically come with a 12-month warranty. Replacement devices may be new or refurbished, and the color, brand, model, and features may differ from your original device.
Step 6: Track Your Claim
After initiating the claim, you can track its progress through the Asurion app or website. This will allow you to stay updated on the status of your repair or replacement.
Step 7: Receive Your Repaired or Replacement Device
If your claim is approved, you will receive your repaired device or a replacement device as soon as possible, often with next-day delivery.
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Frequently asked questions
Cricket Protect is a combination of Cricket Protect Insurance and Cricket Protect Service Warranty. It is underwritten by Continental Casualty Company, Chicago, IL, a CNA company (CNA), and administered by Asurion Protection Services, LLC. It includes a service contract that is separate and distinct from any product or service warranty provided by the manufacturer, importer, or seller.
The cost of Cricket Protect depends on the tier of your device. For New York residents, Cricket Protect Insurance costs $5.25 per month, while Cricket Protect Service Warranty costs $3.75 per month. For those outside of New York, Cricket Protect Plus is available for $11 per month.
Yes, Cricket Protect covers cracked screens for eligible devices. A $29 deductible applies, and the repair may be done on the same day, depending on technician availability.
