Paul Sanchez
Dolly is an on-demand moving and delivery service that connects users with local truck owners to help them move quickly and without hassle. While Dolly provides damage protection for goods being transported, there are concerns about whether Dolly movers are insured. Some users have reported issues with damaged property during moves and have questioned Dolly's liability and insurance coverage. It is recommended that users clarify insurance policies and terms before using the service to understand the extent of protection offered by Dolly and explore additional insurance options if needed.
| Characteristics | Values |
|---|---|
| Insurance | Dolly provides complimentary damage protection of $300 and allows customers to purchase extra insurance |
| Damage Protection | Dolly covers the cost of damage to goods being transported, but not the surrounding environment (e.g., floors, walls, ceiling) |
| Value of Items | Dolly determines the value of an item based on its recent purchase price or replacement cost, independent of the amount of supplemental damage protection purchased |
| Claim Submission | Dolly requires claims to be submitted within 14 days of the incident |
| Customer Experience | Mixed reviews, with some praising Dolly's convenience, affordability, and polite movers, while others complain about damage to items and unsatisfactory customer service |
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What You'll Learn
- Dolly offers damage protection for goods being transported, not surroundings
- Dolly customers can purchase extra insurance for their items
- Dolly contractors have been accused of damaging buildings and furniture
- Dolly has been accused of poor customer service and evading claims
- Dolly connects you with local truck owners to help you move quickly
Dolly offers damage protection for goods being transported, not surroundings
Dolly is an on-demand moving and delivery service that connects users with local truck owners and helpers to assist with moving items. The platform offers affordable prices, flexibility, and convenience for those in need of moving assistance.
While Dolly provides damage protection for goods being transported, it is important to note that this protection does not extend to the surrounding environment, such as floors, walls, or ceilings. This distinction is crucial, as any damage occurring to these surrounding areas during the move would not be covered by Dolly's damage protection policy.
The value of items being transported is considered to be the lesser of the most recent purchase price (within the last 12 months) or the cost of replacement, as determined by Dolly. This value is independent of any supplemental Damage Protection purchased. For example, if an item with a recent purchase price of $300 was damaged, and the cost of replacement is determined to be $400, Dolly's Damage Protection would cover up to $300.
It is worth mentioning that Dolly has a time limit for submitting damage claims. According to their terms, any claims for damaged items must be submitted within 14 days of the incident. Failing to submit a claim within this timeframe may result in the rejection of the claim by Dolly.
While Dolly offers damage protection for goods, it is always advisable to review their terms and conditions thoroughly before utilizing their services. Additionally, considering supplemental insurance options or alternative professional moving companies may be prudent for those with valuable or fragile items.
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Dolly customers can purchase extra insurance for their items
Dolly customers can purchase this extra insurance for their items through the Dolly platform. This can be done when booking Dolly's services through their website or app.
It is important to note that Dolly's damage protection only applies to the goods being transported and does not cover damage to the surrounding environment, such as floors, walls, or ceilings. Additionally, Dolly reserves the right to reject any claims of damage that are not submitted within 14 days of the incident.
In the event of damage, customers can file claims with their homeowners or rental insurance policies, as pursuing legal action against Dolly can be costly and time-consuming. While Dolly provides some insurance coverage, it is always a good idea for customers to have their own insurance as well to ensure they are fully protected in case of any incidents during the moving process.
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Dolly contractors have been accused of damaging buildings and furniture
Dolly is an on-demand moving service that connects customers with local truck owners to help them move quickly and affordably. The company offers free damage protection and claims to vet all its "Helpers" to ensure they are prompt, professional, and careful with customers' belongings.
However, there have been several complaints from customers accusing Dolly contractors of damaging buildings and furniture during the moving process. One customer reported that Dolly delivery personnel caused $1,800 worth of damage to their wood floors and stairs while delivering a large dresser. The customer claimed that the delivery personnel were unprepared, refusing offers of help or protection for the furniture or floors and only equipped with a metal dolly, with no padding or straps. As a result of dragging the metal dolly and the dresser upstairs, the delivery personnel left deep scratches in the wood floors and chunks out of the wooden stairs.
In another incident, a customer reported that Dolly movers caused over $1,000 worth of damage to their house while removing an old treadmill, including large holes in the sheetrock, scratches in the wall, and damage to the crown molding. The customer also complained about the workers' unprofessionalism, stating that they smelled of marijuana and had to borrow tools because they didn't bring their own.
Additionally, a customer reported that after using Dolly to move their apartment into a storage unit, they discovered a large crack in their television and several missing parts from their bed frame when they retrieved their items from storage. The customer contacted Dolly and the mover directly but was unable to resolve the issue as it was past the two-week claim period.
It is important to note that Dolly's damage protection policy only covers the goods being transported and not any damage to the surrounding environment, such as floors, walls, or ceilings. Customers have expressed concerns about the lack of liability coverage offered by Dolly, especially when moving expensive furniture or entering customers' homes.
While some customers have praised Dolly for their affordable prices and prompt service, these incidents highlight the potential risks associated with using the company's services. It is always advisable to carefully review the terms and conditions of any moving company and ensure that adequate insurance and liability coverage is in place before entrusting them with your belongings and property.
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Dolly has been accused of poor customer service and evading claims
Dolly provides damage protection for goods being transported, but not for damage to the surrounding environment, such as floors, walls, and ceilings. The value of an item is considered to be the lesser of its most recent purchase price or the cost of replacement. Dolly requires claims of damage to be submitted within 14 days of the incident.
Dolly has received numerous complaints regarding poor customer service and evading claims. One customer reported that their dining table was delivered damaged, and despite submitting a claim multiple times, they received no response from Dolly. Another customer experienced a similar issue when their television and bedframe were damaged during a move, and their claim was denied due to a two-week time limit. In addition, there have been complaints about unreliable service, with movers arriving late, cancelling at the last minute, or failing to show up at all. In one instance, a customer was charged an excessive cancellation fee despite being within the service window.
Some customers have expressed dissatisfaction with the quality of the service provided by Dolly's movers. For example, a customer reported that the movers were unprepared and caused damage to their property, and Dolly denied their claim. Another customer encountered issues with movers demanding additional payment for items that were not disclosed during booking.
Dolly's customer support has also been criticized for providing generic responses and lacking a clear path for escalation. In some cases, customers have reported feeling ignored or unsatisfied with the lack of compensation or resolution offered by Dolly. These issues have led to negative reviews and a low average rating for the company.
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Dolly connects you with local truck owners to help you move quickly
Dolly is an on-demand moving and delivery service that helps you move on your schedule and at an affordable price. It connects individuals with local, vetted, independent truck owners to help with their moving needs. Dolly is a fast, easy, and affordable way to get help with your house or
Dolly provides a convenient and safe platform for users. You can book a Dolly Helper on the same day or next month, depending on your schedule. All Dolly Helpers are independent contractors who are background checked, reviewed, and backed by a commercial insurance policy. This means that users can rest assured that their items and property are protected in case of any damage during the moving process.
The booking process is simple and efficient. Users can get connected to and scheduled with a Helper in just a few minutes. The Dolly app also allows users to track and communicate with their Helper in real time, providing updates and additional requests.
Dolly offers guaranteed upfront pricing before booking, so there are no surprises. The pricing is based on the difficulty and size of the task, and customers can add additional tasks with the Helper's approval. Dolly provides flexibility and peace of mind for individuals looking for moving assistance, connecting them with reliable and insured truck owners in their local area.
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Frequently asked questions
Dolly Movers provides complimentary damage protection of up to $300 for goods being transported. Additional coverage can be purchased, but it does not cover damage to the environment surrounding the Dolly, such as floors, walls, and ceilings.
Dolly Movers' damage protection covers the value of the item being transported, which is determined by the price at which it was most recently purchased (within the last 12 months) or the cost of replacement. Claims must be submitted within 14 days of the incident.
Dolly Movers claims to have no liability for damage to previous residences, such as condos or apartment buildings. They consider themselves a technology provider rather than a moving company.
You can file a claim with your homeowners or rental insurance policies, as pursuing legal action against Dolly Movers can be costly and time-consuming.
