Paul Sanchez
Apple offers returns and refunds for its products, and customers can return or exchange items within 14 days of receiving them. However, there are specific terms and conditions for returns, and certain products are not eligible for return. Apple also offers AppleCare, which provides coverage for accidents and theft and loss. It is important to note that AppleCare is not an insurance policy, but some states have specific terms that insure claims made under the plan.
| Characteristics | Values |
|---|---|
| Return Policy | Return or exchange undamaged products with original packaging and receipt within 14 days of receiving the product. |
| Ineligible Products | Electronic software downloads, subscriptions, gift cards, and Apple Developer Connection products. |
| Refund Methods | For cash/cash equivalent transactions over $750, a refund check is mailed within 10 business days. For partial payments made with Apple Account balance, the refund is issued to the same account or via Apple Gift Card if the balance is high. |
| AppleCare+ | Offers repair/replacement options for accidental damage, liquid damage, and battery issues for a flat fee. Includes theft and loss coverage with up to two claims per year. |
| AppleCare Plan | The plan is not an insurance policy, but claims are insured by Illinois National Insurance Co. for Ohio residents. Other states have varying terms and dispute resolution methods. |
| Shipping | Apple provides shipping kits and prepaid labels for mailing devices for repair or replacement. |
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What You'll Learn
Apple's return policy
Apple has a 14-day return policy for its products. This policy applies to products purchased both online and in-store. To be eligible for a return, the product must be undamaged and in its original condition, with all included parts, accessories, and packaging. The original receipt or gift receipt is also required. Refunds are typically issued through the original payment method; however, there are some exceptions. For cash, cash equivalent, or check transactions over $750, Apple will mail a refund check within 10 business days. If you paid with your Apple Account balance, the refund will be issued to your account balance or, if it is at or near the maximum limit, as an Apple Gift Card via email.
Apple products purchased through other retailers must be returned to those retailers in accordance with their return policies. Products can only be returned in the country where they were purchased.
Certain products are not eligible for return, including electronic software downloads, subscriptions to the Software-Up-To-Date program, Apple Store Gift Cards, and any Apple Developer Connection products.
If you return the AppleCare+ portion of your iPhone Upgrade Program, you will lose your Upgrade Option as set forth in the program's terms and conditions. Returning Apple products with wireless services may not automatically cancel or reset your wireless account, and you may be responsible for associated fees.
Apple offers in-store pickup for many products, but certain items and payment methods may not qualify. Only the purchaser or a designated third party may pick up the order, and a government-issued photo ID and order number are required.
Apple may, at its discretion, refuse or cancel any order and limit order quantities. The company also reserves the right to change prices at any time and correct pricing errors.
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AppleCare+ and AppleCare One
AppleCare+ is Apple's long-standing protection plan, which offers extended warranties for Apple products. It provides quick repairs for accidents, such as drops and spills, and covers liquids, battery replacements, and theft and loss of an iPhone, iPad, or Apple Watch. AppleCare+ also includes 24/7 support from Apple through various means, including text, the Apple Support app, phone, online, or in-person at Apple Stores. The cost of AppleCare+ varies depending on the hardware being covered, with prices starting at $9.99 per month for an iPhone 16e and $13.99 per month for an iPhone 16 Pro Max.
AppleCare One is an expansion of AppleCare+, allowing users to add multiple devices to a single plan. It includes all the benefits of AppleCare+, such as theft and loss protection, unlimited repairs, and 24/7 support. The key difference is that AppleCare One can cover up to three devices for a single monthly fee of $19.99, rather than having separate plans for each device. This pricing structure can save users money if they have multiple Apple devices that need protection. Additional devices can be added to the AppleCare One plan for $5.99 per month each, and devices can be added or removed at any time. AppleCare One simplifies plan management by automatically updating the plan when a covered product is traded in for a new one.
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Refunds
Apple has a detailed policy regarding refunds and returns. The company fundamentally believes that customers will be satisfied with their purchases. However, in the unlikely event that a customer is unhappy with a product, they can return or exchange it within 14 days of receiving it. The product must be undamaged, in its original condition, and include all accessories, packaging, and proof of purchase.
Apple will then offer an exchange or refund based on the original payment method. If the product is returned without proof of purchase, Apple may, at its discretion, issue a refund at the lowest price of that product within the previous 14 days. This refund will be provided in the form of an Apple Store Gift Card.
For returns to an Apple Retail Store for cash, cash equivalent, or check transactions over $750, Apple will mail a refund check within 10 business days. If a customer wishes to return ten or more of the same product, they must return them to the original Apple Store of purchase. In the case of items returned with a gift receipt, Apple will offer an Apple Gift Card as a refund. If a customer paid for any portion of the item with their Apple Account balance, the refund will be issued to their Apple Account balance. However, if the account balance is at or near its maximum limit, the refund amount will be issued on an Apple Gift Card by email.
Apple also offers price protection for up to 10 units of a particular product. If Apple reduces the price of an Apple-branded product within 14 days of purchase, customers can request a refund or credit for the price difference by visiting an Apple Store or contacting Retail Customer Care. This excludes limited-time price reductions and special sales events, such as Black Friday.
Apple also provides AppleCare+, a service that covers accidental damage, theft, and loss for Apple devices. AppleCare+ with Theft and Loss covers up to two claims per year, while AppleCare One covers up to three total claims per year for iPhone, iPad, and Apple Watch. AppleCare+ includes a flat fee for accidental damage, such as liquid damage, and offers quick and convenient repair options. For Apple devices that are not covered by AppleCare+, out-of-warranty repairs may be available for a fee.
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Shipping and delivery
Apple offers in-store pickup for many of its products. However, certain products and payment methods may not qualify for in-store pickup. Only the customer or a designated third party may pick up the purchased item(s) upon presentation of a government-issued photo ID and the order number. Apple will notify the customer when their order is ready and the date by which they need to pick it up. If the customer doesn't pick up their order, Apple may cancel it.
Once Apple receives an online or phone order, the customer will receive an email order confirmation. This confirmation does not signify acceptance of the order or confirmation of the offer to sell; it merely confirms that Apple has received the order. Apple reserves the right to accept or decline any order at any time for any reason. If Apple cancels an order after payment, the customer will receive a refund.
After an order leaves Apple's facilities, the delivery may be impacted by events beyond Apple's control, and Apple cannot be held liable for late deliveries. However, Apple will work with the customer to ensure a smooth delivery. The risk of loss of or damage to the product passes to the customer when the product is picked up by the carrier from Apple's warehouse. At this point, the customer will receive a Shipment Notification Email. If there are any issues with delivery, the customer should contact Apple to resolve them.
Apple offers shipping kits and prepaid labels for customers to mail in their devices for repair or replacement. If Apple requires the return of a replaced device or part, the customer may need to provide credit card authorisation to cover the retail price of the replacement and applicable shipping costs until the returned device is received by Apple as instructed. If the customer fails to return the replaced device or part as instructed or returns an ineligible device or part, Apple will charge the credit card for the authorised amount.
AppleCare+ with Theft and Loss covers up to two claims per year, and Apple will ship a replacement device to the customer. International replacement of lost or stolen devices is subject to device availability and may take up to four business days after claim approval.
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Insurance and liability
Apple's terms and conditions for returns and refunds are outlined on their website. These terms and conditions apply to transactions at an Apple Store, and by placing an order or making a purchase, customers agree to these terms. Apple states that they believe customers will be satisfied with their products but understand that sometimes a product may not be what the customer expected. In this case, customers can return or exchange the product with a receipt within 14 days of receiving it. The product must be in its original condition with all included parts, accessories, and packaging. Apple will then exchange it or offer a refund based on the payment method.
Apple also offers price protection for up to 10 units of a particular product. If Apple reduces the price of an Apple-branded product within 14 days of the customer receiving it, customers can request a refund or credit for the price difference. This excludes limited-time price reductions and special sales events.
Apple is not liable for late deliveries as delivery of orders can be impacted by events beyond Apple's control once they leave their facilities. However, Apple will work with customers to ensure smooth deliveries. The risk of loss or damage to products passes to the customer when the product is picked up by the carrier from Apple's warehouse.
Apple also offers AppleCare+, which includes theft and loss coverage for certain devices. This covers up to two claims per year, and Apple will ship a replacement device to the customer. Other accidents, such as liquid damage, are also covered by AppleCare+ for a flat fee.
Apple also mentions that some states in the US have specific terms for AppleCare+ plans. For example, in Ohio, the plan is insured by Illinois National Insurance Co., and customers can make a direct claim against the insurance company if Apple fails to provide service after receiving a claim. In Tennessee, the provider can cancel the plan without prior notice for non-payment or misrepresentation. In South Carolina, customers can address any unresolved complaints to the Department of Insurance.
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Frequently asked questions
AppleCare+ with Theft and Loss covers up to two claims per year, while AppleCare One covers up to three total claims per year for iPhone, iPad, and Apple Watch.
Although the service contract is not an insurance policy, the obligations for claims are insured by Illinois National Insurance Co.
If you do not receive satisfaction under the contract, you may contact the Oregon Department of Consumer and Business Services.
You may address any unresolved complaints or Plan regulation questions to the South Carolina Department of Insurance.
