Haris Ashley
Sideshow Inc. is a website that sells high-end collectibles, including Marvel, DC Comics, Star Wars, and Disney products. Sideshow offers flexible payment plans for customers, including the option to pay a 10% non-refundable deposit upfront and pay the rest later. Sideshow also provides insurance for orders, replacing items that arrive broken and offering discounts or partial refunds. However, if a replacement is unavailable, customers must pay FedEx before receiving a refund. Sideshow provides all the necessary paperwork for importing items and includes it on the outside of the shipping box.
| Characteristics | Values |
|---|---|
| Insurance | Sideshow offers replacements, discounts, or partial refunds for damaged items. |
| Customers must provide photographic proof of damage and may be asked to destroy the item. | |
| Sideshow is not liable for items damaged during shipping and may not be able to replace them. | |
| Customers may need to pay for items before proving they were damaged and receiving a refund. | |
| Returns and Exchanges | Sideshow has a 30-day exchange policy. |
| Returns and exchanges are offered for manufacturer defects, major inconsistencies between the prototype and final product, and minor differences are not considered flaws. | |
| Sideshow may offer exchange options for complaints based on personal taste. | |
| Customers may be responsible for return shipping fees for non-defective items. | |
| Sideshow encourages customers to open and inspect items as soon as they are received. | |
| Sideshow may not respond to complaints made long after the item was delivered. |
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What You'll Learn
Sideshow offers refunds for manufacturer defects
However, it is important to note that minor differences are not considered manufacturing flaws, as all items are handcrafted. Sideshow also requires customers to notify them of any issues within a reasonable timeframe to provide effective assistance. Sideshow also offers exchange options if there is a question of personal taste rather than a manufacturer's defect.
Sideshow's policy on non-refundable deposits (NRD) is also worth noting. While some customers may pre-order to ensure they get their desired item, Sideshow has started requiring a 10% non-refundable deposit. This means that if a customer cancels an order due to personal preference, they will not get their deposit back. However, if there is a manufacturer's defect or an edition change, Sideshow will refund the NRD.
Sideshow also provides size information, including height, width, and depth, during the pre-order process. They also aim to include pictures of the item with other items from the series to help collectors make informed decisions. Sideshow encourages collectors to inspect their items as soon as they receive them to utilise their 30-day exchange policy.
Overall, Sideshow offers refunds for manufacturer defects and strives to assist its collectors in ensuring their satisfaction. However, customers should be mindful of the potential issues with pre-orders and non-refundable deposits.
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Replacements are sent if items are damaged
Sideshow has a comprehensive Returns and Exchanges policy that covers customers in the event of damaged items. If an item is damaged, Sideshow will send out a replacement, offer a discount on another order, or provide a partial refund. They will also cover the cost of VAT and postage. However, customers are required to destroy the damaged item and provide photographic proof of the damage.
In the case of manufacturer defects, Sideshow offers a full refund, including the item cost and original shipping costs. Sideshow also provides exchange options if there is a question of personal taste rather than a defect. Sideshow encourages customers to open and inspect their items as soon as they receive them to take advantage of the 30-day exchange policy.
If a replacement is not available for a damaged item, Sideshow will offer a refund. However, customers may need to explain the situation to the shipping carrier, such as FedEx, as they may still be charged for the order and will need to prove that the item was damaged to receive a refund. Sideshow provides an invoice for customs, stating that the damaged item has been destroyed.
Sideshow's commitment to customer satisfaction is evident through their efforts to assist collectors and resolve issues. While some customers have expressed frustration with the resolution process, Sideshow emphasizes the importance of timely communication to provide effective assistance.
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Sideshow has flexible payment plans
Sideshow offers flexible payment plans for collectors who want to purchase items and pay using a monthly instalment schedule. This option is great for those who want to get their hands on high-end collectibles that fit both their shelves and their budgets. With Sideshow's payment plans, you can choose how many instalments you'd like to make and the date of the month (5th, 10th, 15th, 20th, or 25th) for payments to process. This is similar to a layaway plan, where you pay for an item in instalments over time until the final payment, at which point your item will ship to you.
There are a few things to keep in mind with Sideshow's flexible payment plans. First, they do not charge interest or other finance charges, so you don't have to worry about additional costs on top of the item's price. However, there is a modest cancellation fee if you decide to cancel your order. You can cancel your order without penalty within 24 hours of placing it, and your deposit will be refunded automatically. After this 24-hour grace period, if you cancel and have made payments, Sideshow will provide documentation of your acceptance of the terms, which generally results in the dismissal of any disputes.
Another thing to note is that you can postpone your payment once a month up to two times. This must be done through the website by accessing the order details and selecting "Modify Payment Plan." It's important to remember that once a flexible payment plan is removed from an order, it cannot be readded. Additionally, Sideshow offers the ability to pay in full for a pre-order item before it comes into stock, but the flexible payment plan must be removed first for this option to be available.
Sideshow's flexible payment plans provide collectors with a great opportunity to purchase limited-edition items that may sell out quickly. With the option to divide payments over 3, 6, or 12 months, collectors can bring home their favourite fandoms stress-free. Sideshow is transparent about its payment plan program, providing clear terms and conditions for collectors to review.
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Non-refundable deposits are required for pre-orders
Sideshow Inc. is a website that provides its customers with access to high-end collectibles from fandoms such as Marvel, DC Comics, Star Wars, and Disney. Sideshow offers its customers flexible payment plans, such as Affirm and Klarna, which allow customers to divide payments into monthly installments over a period of 3, 6, or 12 months without incurring late fees or compound interest.
When it comes to pre-orders, Sideshow requires a non-refundable deposit, typically around 10% of the total cost. This deposit is not returned in the case of online cancellations, and customers will have to cover the return shipping fees. However, Sideshow's return policy does cover situations where a client requests a full refund due to a manufacturer's defect, major inconsistencies between the prototype and the final product, or damages. In such cases, Sideshow may offer replacements, discounts, partial refunds, or full refunds, and they will cover the VAT and postage costs.
It is important to note that Sideshow's packages may not be insured, and customers may need to deal with the relevant paperwork to get their items imported. Additionally, Sideshow reserves the right to change or update information or cancel orders if any information on the site is inaccurate. Sideshow also urges collectors to open and inspect their items as soon as possible to utilize their 30-day exchange policy.
Overall, while Sideshow does offer some protections and accommodations for customers, it is important for collectors to carefully review the terms and conditions, return policies, and exchange policies before placing pre-orders and making non-refundable deposits.
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Sideshow is not responsible for third-party content
Sideshow Inc. offers a range of collectible items, including limited-edition pieces, for customers to purchase. While the company provides a service that includes shipping items to customers, it is important to note that Sideshow is not responsible for any third-party content, products, or services that may be associated with the customer's order.
When customers place an order with Sideshow, they enter into a contract with the company, agreeing to its terms and conditions. These terms outline the rights and responsibilities of both the customer and the company. One important aspect to highlight is that Sideshow is not liable for any issues arising from third-party involvement.
The Sideshow website may contain links to third-party websites or services, and customers may choose to engage with these external sources. However, Sideshow explicitly states that it is not responsible for any content, products, or services provided by these third parties. If a customer chooses to access or utilise any third-party offerings, they do so at their own risk.
In the context of insurance, Sideshow does not extend its policies to cover third-party entities. While Sideshow may offer certain protections for its own products, such as replacements or refunds for damaged items, this coverage does not extend to external parties. Any insurance claims or disputes involving third-party services, such as shipping carriers or payment platforms, are the sole responsibility of the customer.
It is worth noting that Sideshow's terms and conditions are subject to change at the company's discretion. While they strive to provide exceptional customer service and assist collectors, they also have expectations for prompt communication from customers to facilitate effective resolutions. Customers are encouraged to review the terms and conditions regularly to stay informed about their rights and responsibilities when engaging with Sideshow and any third-party entities involved in their transactions.
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Frequently asked questions
Sideshow is not an insurance company and does not provide insurance for orders. However, they do have a comprehensive 30-day exchange policy and are great at sending out replacements if something is broken or offering discounts or partial refunds.
Sideshow has a 30-day exchange policy. If you receive a defective or damaged item, you can contact Sideshow customer service to request a replacement or refund. Sideshow will ask for photographic proof of the damage and may require you to destroy the damaged item.
If Sideshow is unable to replace your order due to limited stock, they will offer you a refund. However, you may need to explain the situation to the shipping company, such as FedEx, and pay for the order before proving that the item was damaged to receive your refund.
Sideshow's return policy allows customers to return items for a refund if they are unhappy with how it fits into their collection. In this case, the customer is responsible for covering the return shipping fees.
Sideshow's return policy covers situations where there are major inconsistencies between the prototype solicited during the pre-order and the final production item. In such cases, customers can request a full refund, including item cost and original shipping costs.
