Jane Dotson
Sideshow offers a variety of products that are shipped worldwide from its US and international warehouses. The company has specific procedures for the return and exchange of items, and customers are advised not to refuse packages under any circumstances. Sideshow's standard warranty covers items that are damaged or defective, and customers are encouraged to inspect their deliveries upon receipt. International shipping charges are calculated based on dimensional weight and the country of destination, and customers are responsible for any additional customs fees, duties, taxes, and import charges assessed by their respective countries. While Sideshow does not explicitly mention insurance for packages, it prioritises safe and efficient delivery through reputable carriers.
| Characteristics | Values |
|---|---|
| Shipping coverage | Sideshow ships worldwide, but there are some areas where shipments cannot be sent directly. |
| Shipping costs | International shipping charges are calculated based on dimensional weight and the destination country. |
| Return policy | Sideshow has specific procedures for the return and exchange of items. Refusing a package will not make it eligible for an exchange. |
| Refund policy | If a package is refused, a refund will not be issued. Refunds are typically issued for the purchase price minus return shipping costs and applicable taxes. |
| Damage policy | Customers are advised to inspect deliveries for damage prior to requesting a return. Damage should be reported when requesting a return. |
| Customs fees | International customers are responsible for import duties, taxes, VAT, and other fees assessed by their country's customs office. |
| Duty rates | Duty rates vary based on the type of item, typically ranging from 5% to 6.5%. |
| Payment options | Sideshow offers single-payment and flexible payment plan options. |
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What You'll Learn
Sideshow's Extended Holiday Warranty
Sideshow Extended Holiday Warranty
Sideshow offers an Extended Holiday Warranty for items purchased directly through Sideshow.com and delivered between November 1 and January 3. Under this warranty, you can request an exchange or return of your item if it arrives damaged, defective, or if you are unsatisfied with the collectible. You must contact Sideshow by February 7 to take advantage of this warranty.
It is important to note that the Extended Holiday Warranty does not cover items that are refused or returned due to excessive import fees and duties. International customers are responsible for paying any import duties, taxes, VAT, or other fees assessed by their respective governments. These fees are typically collected by the carrier prior to delivery or billed to the customer shortly thereafter.
If you receive an item that is damaged or defective, you are encouraged to open and inspect the delivery before requesting a return. Sideshow may offer a shipping label for your convenience if you are based in the US. Once the original shipment is returned to Sideshow's warehouse, they will process a refund for the item price, less the original shipping fees and return costs.
Please note that Sideshow has specific procedures in place for returns and exchanges. Refusing a package may lengthen the time it takes to resolve any issues and may not be eligible for an exchange. It is recommended to follow the proper channels for returns to ensure a satisfactory resolution. Additionally, ensure you inspect your items upon delivery, so you can take advantage of available stock for a replacement if needed.
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Refusing packages
While Sideshow does not recommend refusing packages under any circumstances, there are certain steps you can take to do so.
First, it is essential to track your package and be present during the delivery. You cannot refuse a package if you are not there to receive it. If you are absent, you can write a note with "Refused package" and place it near the postage area. However, there is no guarantee that the delivery person will see your note. When the delivery person arrives, clearly communicate that you are refusing the package. Provide your tracking number to the delivery person as well. This helps them confirm that you are the intended recipient. Do not sign for the package if you intend to refuse it. By signing, you are legally accepting the package.
If the package was sent through USPS, you can let the carrier know that you would like the item to be "Returned to Sender", or you can write "Refused" on the package. If the package was sent through UPS, you can inform the carrier that you would like to refuse the package and have it sent back. If the delivery has already been made, call UPS to let an agent know that you are refusing the delivery and wish to return it to the sender. Schedule a pick-up time, or drop off the package at a UPS location. You must return the package within five business days; otherwise, you will have to call the shipper for authorization.
If you no longer want the item, Sideshow recommends that you accept the package and follow the proper channels for returning it. Open and fully inspect the delivery before requesting a return to ensure there is no damage for which you might be held responsible.
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International shipping charges
Sideshow does not explicitly mention insurance for its packages. However, it does outline specific procedures for refused and returned packages, additional customs fees, and international shipping charges.
Sideshow utilises carriers that will deliver collectibles safely and efficiently while keeping shipping costs as favourable to the collector as possible. International shipping charges are calculated based on dimensional weight and the country of destination. During the checkout process, you will be provided with a shipping quote for in-stock orders. Customs fees, sales taxes, and other charges are generally not included in the purchase price and may be charged separately by the destination country's customs office or the carrier.
It is the customer's responsibility to determine the amount of taxes and duties owed before shipment. Sideshow uses harmonised codes provided by the customs office of the destination region, but these codes can be changed at the discretion of the customs office. If you believe there is an error with the code or tax amount, you can contact the carrier or customs office directly to request a review.
In addition to taxes and duties, there may be an Advancement Fee, which is assessed when the carrier (FedEx, UPS, or DHL) pays the customs fees to your government in advance of delivery. This fee, typically around 2% of the total shipment, is collected directly by the carrier and is commonly applied to shipments into EU regions.
The duty assessed on Sideshow items usually ranges from 5% to 6.5% but can vary based on the type of item. It is recommended to verify the duty rate with your local customs office before making a purchase.
If a package is refused due to excessive import fees or duties, the customer will be responsible for any return shipping fees charged to Sideshow by the carrier. In such cases, a refund will not be issued if Sideshow is unable to have the item returned.
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Customs fees and taxes
Sideshow ships its collectibles worldwide, but there are some areas where shipments cannot be sent directly due to shipping and licensing restrictions. International shipping charges are calculated based on dimensional weight and the country of destination.
Sideshow does not collect duty, customs fees, sales taxes, VAT, or other similar fees directly, so these are not included in the order total. International customers are responsible for paying these fees directly to the carrier at the time of delivery or via a subsequent bill/invoice. These fees are usually collected by the carrier on behalf of the government.
The duty assessed on Sideshow items is approximately 5%–6.5% but varies based on the type of item. It is the customer's responsibility to investigate the amount of taxes and duties they will owe before their shipment. Sideshow recommends that customers contact their local customs office to verify the duty rate before making a purchase. If customers feel that the final code/tax is not correct, they can contact the carrier or their customs office directly to request a review.
If a package is refused due to excessive import fees and duties, the customer will be responsible for any return shipping fees charged to Sideshow by the carrier. These fees are not a valid reason for refusing or returning a package and will not be covered by Sideshow's Return and Exchange Warranty. Once the original shipment is returned to Sideshow's warehouse, the company will automatically process a refund for the purchase price minus the return shipping costs, international return fees, and applicable taxes.
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Returning damaged goods
Sideshow offers insurance for its packages. The company provides tracking information for orders after they leave the warehouse to ensure safe delivery. Sideshow recommends that customers open and inspect their purchases immediately upon delivery. This is because Sideshow collectibles are handcrafted and painted, resulting in unique variations between each piece.
If your Sideshow package arrives damaged, you can request a return or exchange by logging into your Sideshow account and accessing the Orders page. Here, you can fill out a Product Support form and provide clear photos of the damage and the packaging. Sideshow will cover the cost of return shipping in such cases. Sideshow also offers an Extended Holiday Warranty for items delivered between November 1 and January 3, providing an extended window for returns and exchanges.
If you refuse a Sideshow package, the company will automatically process a refund minus the return shipping costs and applicable taxes. However, refused packages will not be eligible for an exchange, and packages returned due to incorrect or incomplete shipping addresses will not be re-shipped.
Sideshow also offers Sideshow Seconds, which are collectibles with cosmetic damage to the outer packaging but intact items inside. These products are sold at discounted rates, and the company ensures that they are shipped safely in protective brown shipper boxes.
While Sideshow offers refunds and exchanges for damaged items, some customers have expressed frustration with the return process, noting that it can be slow and challenging to connect with customer service representatives. There are also reports of difficulties in obtaining replacements for damaged items, with customers sometimes having to wait for refunds and then reorder the items.
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Frequently asked questions
Sideshow packages are not insured, and the company does not recommend refusing delivery of purchased goods under any circumstances. If a package is refused, the customer will be responsible for any return shipping fees charged to Sideshow.
If you no longer want the item, you should still accept the package and contact Sideshow through the proper channels to initiate a return.
If your Sideshow package arrives damaged or defective, you can report the damage when you request a return. Sideshow will provide a shipping label for your convenience if you are based in the US.
International shipping charges are calculated based on dimensional weight and the country of destination. Customs fees, sales taxes, and import duties are generally not included in the purchase price and may be charged by your country's customs office or collected by the carrier.
Sideshow offers two payment options: a single payment or a flexible payment plan. If you choose a single payment, the full amount will be charged when the order is placed. With the flexible payment plan, you can select a monthly payment date.
