Orlando Harmon
Verizon offers month-to-month insurance plans for devices, which can be purchased separately or at the time of buying a new device. The insurance plans cover loss, theft, damage, cracked screens, and post-warranty malfunctions. The monthly charge for device protection depends on the device and the number of lines with eligible devices on the account. There are also options for multi-device protection. The insurance plans are subject to eligibility criteria, and repairs are performed by Asurion-certified technicians with a 12-month limited warranty.
| Characteristics | Values |
|---|---|
| Coverage | Loss, theft, damage, cracked screens, post-warranty malfunction |
| Cost | Single device protection: $16-$19/month; Multi-device protection: $38/month (2 lines); $57/month (3 lines); $68/month (4 lines) |
| Claims | Unlimited per registered line per 12-month period; registrations reset after 12 months claim-free |
| Maximum device value | $3,000 per occurrence |
| Cracked glass repairs | Unlimited per registered line; $0 deductible for select smartphones |
| Verizon Extended Warranty | Unlimited out-of-warranty device repairs for select smartphones; not available in Florida |
| Mobile Secure | 24/7 premium tech support, Digital security and privacy tools, device optimization and performance checks |
| Tech Coach | Tap-to-Call, Tap-to-Chat, device optimization and insights |
| Availability | Select locations; subject to inventory, parts, technician availability, and other criteria |
| Enrollment | Within 30 days of device activation; available in-store or on the My Verizon Products & plan perks page |
| Ineligible devices | Prepaid accounts, BYOD or devices purchased from Verizon may not be eligible |
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What You'll Learn
Verizon Mobile Protect
Wireless Phone Protection covers loss, theft and damage, including liquid and screen damage. It offers unlimited cracked glass repairs for select smartphones with a $0 deductible. For other types of damage, the deductible is $99. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Repair options include in-store, mail-in or at-home repair.
Verizon Extended Warranty provides unlimited out-of-warranty device repairs for select smartphones by appointment at a Verizon-authorized repair facility. This service is not available in Florida or for Florida customers.
Mobile Secure offers 24/7 premium tech support, providing digital security and privacy tools, as well as device optimization and performance checks.
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Wireless Phone Protection
Verizon offers Wireless Phone Protection as part of its Verizon Mobile Protect plan. This provides coverage for loss, theft, and damage (including liquid and screen damage). It also includes unlimited cracked glass repairs for select smartphones with a $0 deductible.
To qualify for Wireless Phone Protection, you must enrol within 30 days of one of the following events:
- Purchasing a new device and activating it on a new line.
- Upgrading to a new device on an existing active line.
- Bringing your own device and activating it on a new line of service (provided it meets certain criteria and is eligible for device protection).
You can enrol in Wireless Phone Protection on the Products & plan perks page in My Verizon or at a Verizon store. Device protection options renew monthly until cancelled and can be cancelled at any time for a prorated refund.
It's important to note that Total Equipment Coverage, which includes Wireless Phone Protection and Verizon Extended Warranty, is not available in Florida or for Florida customers. Additionally, prepaid accounts are not eligible for Verizon Mobile Protect.
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Verizon Extended Warranty
Verizon offers its customers device protection plans with varying costs. One of these plans is the Verizon Extended Warranty, which is available for $4.15/month. The Extended Warranty covers the cost of repairs for electrical or mechanical malfunctions due to manufacturing defects after the manufacturer's warranty expires. It is important to note that this warranty does not cover lost, stolen, or damaged devices.
To qualify for the Extended Warranty, you must enrol within 30 days of purchasing a new device and activating it on a new line, upgrading to a new device on an existing line, or bringing your own device and activating it on a new line of service. The device must be compatible with the Verizon network, fully functioning without any damage, free of defects or malfunctions, and not lost or stolen. Prepaid accounts and Florida customers are not eligible for this warranty.
The Extended Warranty provides unlimited out-of-warranty device repairs for select smartphones, subject to parts availability, by appointment at a Verizon-authorized repair facility. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Repairs may use new or refurbished parts and may include original or non-original manufacturer parts, which could void the manufacturer's warranty.
Verizon also offers other device protection options, such as Wireless Phone Protection, which covers loss, theft, and damage (including liquid and screen damage), and Mobile Secure, which provides 24/7 premium tech support, digital security, and device optimization. These options can be purchased separately or as part of the Verizon Mobile Protect plan, which includes the Extended Warranty.
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Mobile Secure
Verizon offers device protection plans with varying costs. Mobile Secure is one of the three components of Verizon Mobile Protect, the other two being Wireless Phone Protection and Verizon Extended Warranty. Mobile Secure provides 24/7 premium tech support for select smartphones, digital security and privacy tools, device optimisation, and performance checks. It also includes same-day delivery and setup when you buy a new device on verizon.com.
Verizon Mobile Protect provides coverage for loss, theft, damage, or post-warranty malfunction. It also offers access to 24/7 premium tech support, in-person device refresh, and more. The monthly charge for device protection depends on the selected option and the number of lines with eligible devices on the account.
Verizon offers single-device protection for $16-$19 per month, depending on the device. Multi-device protection costs $38 per month for 2 lines, $57 per month for 3 lines, and $68 per month for 4 lines. Taxes, surcharges, and a per-claim deductible apply in addition to the monthly charge.
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Total Mobile Protection for Business
Verizon offers Total Mobile Protection for Business, which includes coverage for loss, theft, damage (including water damage), cracked screens, and post-warranty malfunctions. This plan provides same-day device replacement and setup for eligible smartphones, helping businesses avoid lengthy downtime and maintain productivity. The replacement device may be new or refurbished, and repairs may be done in-store, by mail, or at-home.
To enrol in Total Mobile Protection for Business, businesses must do so within 30 days of device activation or during an Open Enrollment Period. Eligible devices include new and Certified Pre-Owned (CPO) devices, as well as bring-your-own-device (BYOD) options on a new line of service. However, prepaid accounts are not eligible for this protection plan.
The monthly charge for device protection depends on the selected options and the number of lines with eligible devices. Applicable taxes, surcharges, and a per-claim deductible apply in addition to the monthly charge. Businesses can check their eligibility for Total Mobile Protection for Business in their My Business account or by visiting a Verizon store.
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Frequently asked questions
The Verizon Mobile Protect plan consists of Wireless Phone Protection, Verizon Extended Warranty, and Mobile Secure.
The Wireless Phone Protection plan covers loss, theft, and damage (including liquid and screen damage). It also offers unlimited cracked glass repairs for select smartphones with a $0 deductible.
The Verizon Extended Warranty plan offers unlimited out-of-warranty device repairs for select smartphones by appointment at a Verizon-authorized repair facility. This plan is not available in Florida or for Florida customers.
The Mobile Secure plan provides 24/7 premium tech support, digital security and privacy tools, device optimization, and performance checks.
