
The ACCESS card is a permanent identification card that helps eligible recipients in the state of Pennsylvania to pay for healthcare services. The card is provided by the Department of Human Services (DHS) and serves as proof of health insurance. It is important to note that the ACCESS card is only available to those who qualify for Medicaid, a federal and state program designed to assist individuals and families with low incomes and limited assets. This card provides access to essential health services with minimal out-of-pocket costs and covers a range of medical benefits, including hospital services, diagnostics, and doctor visits. In the event of a lost or stolen card, recipients should promptly contact their County Assistance Office (CAO) caseworker to request a replacement, ensuring uninterrupted access to medical services.
| Characteristics | Values |
|---|---|
| Card Design | The new card design features a white background with black lettering. The old design was yellow with black lettering. |
| Card Information | Name, Medical Assistance ID number, card issue number, bank code number, bank verification number |
| Eligibility | The card identifies eligibility for covered MA services. Eligibility must be verified through the Eligibility Verification System (EVS) each time. |
| Use | The card is used to check eligibility for Medical Assistance and to access other services available under Medical Assistance. |
| Replacement | If lost or stolen, the cardholder should contact their County Assistance Office (CAO) caseworker to request a replacement. |
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What You'll Learn

The redesign of the Medical Assistance (MA) ACCESS card
The Department of Human Services (DHS) recently announced a redesign of the Medical Assistance (MA) ACCESS card. The new design features a white background with black lettering, resembling a commercial health insurance card. The card displays essential information, including the holder's name, MA ID number, and card issue number. Notably, the new card will no longer include a magnetic strip or signature strip on the back.
The redesign aims to improve the user experience and streamline the access to medical services. By resembling commercial health insurance cards, the new MA ACCESS card will better reflect the purpose of the card and make it more recognisable to healthcare providers. This is particularly important as the card serves as proof of eligibility for MA services. Healthcare providers will use the 10-digit MA ID number on the card to verify eligibility and provide appropriate services.
It is important to clarify that only new MA beneficiaries or those needing a replacement for a lost or stolen card will receive the redesigned card. Existing MA beneficiaries will continue to use their current yellow ACCESS cards. This approach ensures a smooth transition and minimises disruption for those already utilising MA services.
To request a replacement card in case of loss or theft, individuals should contact their County Assistance Office (CAO) caseworker. A replacement card will typically be provided within seven days, and an interim paper card can be issued to ensure uninterrupted access to medical services during this period. The interim card contains the same recipient and card issue numbers as the previous card, allowing for continuous verification of eligibility.
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What to do if your ACCESS card is lost or stolen
If your ACCESS card is lost or stolen, it is important to act quickly to prevent unauthorised access to your personal or business information. Here are the steps you should take:
Report the Loss or Theft
First, report the missing card to the relevant authorities or security personnel as soon as possible. For a personal ACCESS card, this may involve contacting the card issuer or a relevant government department, such as the Department of Human Services (DHS). For a business ACCESS card, inform your security administrator or relevant personnel, who can guide you through the next steps. They will be able to deactivate the missing card to prevent unauthorised access or security breaches.
Begin the Replacement Process
Once the loss or theft has been reported, you can start the process of obtaining a replacement card. For personal ACCESS cards, you may need to fill out an application form and submit it along with any required fees. Some card issuers may offer the option of applying for a replacement card online, which can be faster and more convenient. For business ACCESS cards, follow the standard identity verification protocols established by your company to obtain a new proximity badge.
Consider Additional Security Measures
If incidents of lost or stolen ACCESS cards are frequent, it may be prudent to reassess your security measures. This could include implementing additional security protocols, such as multi-factor authentication, conducting employee training on security protocols, or seeking third-party security assessments to identify areas of improvement.
Contact the Issuer
If your security team is unable to deactivate a missing ACCESS card, you may need to contact the issuer directly. They can provide guidance on the next steps and ensure that the card is deactivated and replaced.
By taking swift and decisive action, you can help maintain the security and integrity of your personal information or business facilities.
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Who is eligible for a Pennsylvania Medicaid card
Medicaid, also known as Medical Assistance in Pennsylvania, is a healthcare programme that provides eligible individuals with access to physical and behavioural healthcare services. It is a federal and state programme designed to assist those with low incomes and limited assets.
To be eligible for a Pennsylvania Medicaid card, you must be a resident of Pennsylvania. When determining eligibility, the Department of Human Services will consider your income, whether you have a disability, your need for health insurance or long-term care, and other resources. Examples of counted resources include money in bank accounts, life insurance, vehicles, and owned property (aside from your primary residence).
If you are eligible for only medical benefits, you will be provided with a yellow ACCESS card. If you receive other services, such as food stamps or cash assistance, you will receive a green and blue EBT ACCESS card. Both types of cards are ACCESS cards and can be used to pay for health care services. However, only eligible individuals will have access to this card.
If you are not eligible for Medicaid coverage, you may still be able to obtain low-cost or no-cost health coverage through Pennie, Pennsylvania's official health and dental insurance marketplace.
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What a Pennsylvania Medicaid card is used for
The Pennsylvania Medicaid card, also known as the Medical Assistance (MA) ACCESS card, is used to help eligible individuals and families pay for healthcare services. It serves as proof of health insurance and provides access to medical assistance benefits. Medicaid is a federal and state programme that offers medical assistance to those with low incomes and limited assets. It covers essential health services with minimal out-of-pocket expenses, including hospital services, diagnostics, screenings, nursing facilities, and doctor visits.
When an individual qualifies for Medicaid in Pennsylvania, they receive a Medicaid card. This card is presented to healthcare providers when receiving medical services. The card contains information such as the individual's name, MA ID number, and card issue number. The design of the card has recently been updated to resemble a commercial health insurance card, with a white background and black lettering.
The Pennsylvania Medicaid card can be used for various medical purposes, including non-emergency medical transportation, hospital services, birth centres, family planning, diagnostics, screenings, lab and X-ray tests, nursing facilities, doctor visits, and home healthcare. Additionally, in the case of Pennsylvania, dental services are also provided to those with Medicaid coverage.
It is important to note that there are different types of Pennsylvania Medicaid cards, each serving a specific purpose. For instance, individuals eligible for medical benefits only will receive a yellow ACCESS card, while those receiving other services will have an original EBT access card, which is green and blue with "ACCESS" in yellow letters. If an individual's card is lost, stolen, or damaged, they can contact the Pennsylvania Customer Service Centre to request a new one.
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How to obtain a Pennsylvania Medicaid card
The Pennsylvania Medicaid card, also known as the Medical Assistance (MA) ACCESS card, is a common card that eligible individuals can use to pay for healthcare services. It acts as proof of health insurance and provides access to medical assistance benefits. To obtain a Pennsylvania Medicaid card, you must first determine your eligibility and apply for Medicaid. Here is a step-by-step guide on how to obtain a Pennsylvania Medicaid card:
- Determine Your Eligibility: Medicaid is a federal and state program that provides medical assistance to individuals and families with low incomes and limited assets. To qualify for a Pennsylvania Medicaid card, you must meet certain income and eligibility requirements. You can visit the official website of the Pennsylvania Department of Human Services (DHS) or Pennie™, Pennsylvania's official health and dental insurance marketplace, to learn more about the eligibility criteria.
- Apply for Medicaid: Once you have determined your eligibility, you can apply for Medicaid through various methods, including online, in-person, by phone, or through the mail. You can apply online through the COMPASS website, a secure website provided by the state of Pennsylvania. Alternatively, you can call the Consumer Service Center for Health Care Coverage at 1-866-550-4355 or visit your local county assistance office (CAO) for professional assistance with the application process. If you prefer to apply through the mail, you can download, fill out, and print a paper application, then send it to your local County Assistance Office.
- Receive Your Pennsylvania Medicaid Card: If your application for Medicaid is approved, you will be provided with a Pennsylvania Medicaid card. This card will have your name, MA ID number, and card issue number printed on it. The card should be presented to your healthcare provider whenever you receive medical services. The provider will use the card to obtain information about your managed care plan enrollment, eligibility for benefits, restrictions to services, insurance information, and available services.
It is important to note that the DHS announced a redesign of the MA ACCESS card in 2020. The new card design features a white background with black lettering and resembles a commercial health insurance card. Only new MA beneficiaries or those needing a replacement card will receive the newly designed ACCESS card. Existing MA beneficiaries should continue to use their old yellow ACCESS card.
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Frequently asked questions
It is a common card that can be used to pay for health care services. However, only eligible people will have access to this card. Medicaid is a federal and state program that provides medical assistance to individuals and families.
The Medicaid card provides coverage for non-emergency medical transportation, hospital services, birth centers and family planning, diagnostics and screenings, lab and x-ray tests, nursing facilities, doctor visits, and home health care.
You should contact your County Assistance Office (CAO) caseworker to request a replacement card. You should receive a new card within a maximum of seven days. In the meantime, an interim paper card can be issued by the CAO to ensure uninterrupted medical services.










































