Orlando Harmon
The Defense Enrollment Eligibility Reporting System (DEERS) is a database of service members and their families who are eligible for military benefits, including TRICARE. It is important to keep your information in DEERS up to date to avoid problems with claims, authorization letters, and prescription deliveries. To update your DEERS information, you can contact the DMDC/DEERS Support Office (DSO) by phone or visit your local ID card office or Tricare service center.
| Characteristics | Values |
|---|---|
| What is DEERS? | Defense Enrollment Eligibility Reporting System (DEERS) is a worldwide, computerized database of uniformed services members, their family members and others who are eligible for military benefits, including TRICARE. |
| Who can contact DEERS? | Sponsors or registered family members can make address changes, but only the sponsor can add or delete family members, and documentation is required. |
| How to contact DEERS? | Call the DMDC/DEERS Support Office (DSO) at (800) 538-9552 between 8:00 a.m. and 8:00 p.m. |
| How to verify DEERS information? | Contact your regional Tricare managed care support contractor, your local Tricare service center or the nearest personnel office (ID card facility). |
| How to update DEERS information? | Visit your personnel office or contact the Defense Manpower Data Center Support Office at 800-538-9552. You can find the nearest location online. Visit the Milconnect website. Go online to Tricare to update your information: http://www.tricare.mil/DEERS. |
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What You'll Learn
Updating DEERS information
The Defense Enrollment Eligibility Reporting System (DEERS) is a worldwide, computerized database that contains information on uniformed services members (sponsors), U.S.-sponsored foreign military, DoD and uniformed services civilians, and their family members. It is important to keep your DEERS information up to date, especially when changes occur in your life, such as marriage, birth, divorce, or death. Here are the steps you can take to update your DEERS information:
- Visit your personnel office: You can visit your local personnel office or ID card facility to update your DEERS information. This is often the quickest way to make changes to your record.
- Contact the Defense Manpower Data Center Support Office (DMDC/DEERS Support Office)*: You can call the DMDC/DEERS Support Office at 1-800-538-9552 to speak to a customer service representative. They are available from 8:00 a.m. to 8:00 p.m.
- Go online: Visit the MilConnect website or the Tricare website (www.tricare.mil/DEERS) to update your information. Each family member's eligibility record must be updated separately when changes occur.
- Contact your regional contractor: Reach out to your regional Tricare managed care support contractor, your local Tricare service center, or the nearest Tricare service center (ID card facility) to verify your DEERS information and make updates if necessary.
- Fax or mail your changes: If you prefer, you can also fax or mail your changes to DEERS. However, this method may take longer than the other options.
It is important to note that sponsors or registered family members can make address changes, but only the sponsor can add or delete family members, and documentation is required for these changes. Additionally, if you or your family members are transitioning from Tricare Prime under active duty status to retiree status, you must re-enroll in Tricare Prime under your new status.
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DEERS Support Office contact
The Defense Enrollment Eligibility Reporting System (DEERS) is a worldwide, computerized database of uniformed services members, their families, and others eligible for military benefits, including TRICARE. To contact the DEERS Support Office (DSO), call (800) 538-9552. Customer service representatives are available from 8:00 a.m. to 8:00 p.m.
You can also verify your DEERS information by contacting your regional Tricare managed care support contractor, your local Tricare service center, or the nearest personnel office (ID card facility). Each family member's eligibility record must be updated separately when changes occur. Any changes that impact you or your family (e.g., marriage, birth, divorce, death) need to be reported to DEERS so that eligibility can start or stop.
Additionally, sponsors or registered family members can make address changes, but only the sponsor can add or delete family members, and documentation is required. To update your DEERS information, you can also visit the nearest personnel office or go online to http://www.tricare.mil/DEERS.
Retail network pharmacies check Tricare eligibility through DEERS. Your prescriptions will only be filled if you are in the system. If you have a child over 21 who is a full-time student, you need to enter their student status into DEERS to maintain their Tricare eligibility.
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Verifying DEERS information
The Defense Enrollment Eligibility Reporting System (DEERS) is a worldwide, computerized database of military sponsors, their families, and others who are eligible for military benefits, including TRICARE. It is important to keep your DEERS information up-to-date, as any changes that impact you or your family (e.g., marriage, birth, divorce, death, or a change in address) need to be reported so that eligibility can start or stop. For instance, if you have a child over the age of 21 who is a full-time student, you need to enter their student status into DEERS so that their TRICARE eligibility remains. Similarly, if you or a family member is Medicare-eligible and enrolled in Part B, DEERS must be updated to reflect this status to retain TRICARE coverage.
To verify your DEERS information, you can contact your regional Tricare managed care support contractor (MCSC), your local Tricare service center, or the nearest personnel office (ID card facility). You can also visit the Milconnect website to update your information online. Additionally, you can call the DMDC/DEERS Support Office (DSO) at (800) 538-9552 between 8:00 a.m. and 8:00 p.m. to speak to a customer service representative.
It is important to note that while sponsors or registered family members can make address changes, only the sponsor can add or delete family members, and documentation is required. Each family member's eligibility record must be updated separately when changes occur. If you are active duty and experience any changes in your status (such as re-enlistment, separation, retirement, or a move), it is crucial to update your information in DEERS as soon as possible to avoid a break in eligibility and healthcare coverage for yourself and your family.
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DEERS eligibility requirements
The Defense Enrollment Eligibility Reporting System (DEERS) is a database of information on uniformed services members and their family members who are eligible for military benefits, including TRICARE. Sponsors (uniformed service members) are automatically registered in DEERS and must register their eligible family members. If both parents are service members, one of them should be chosen to be listed as the child's sponsor in DEERS.
To be eligible for TRICARE, you must be registered in DEERS. This includes sponsors, U.S.-sponsored foreign military, DoD and uniformed services civilians, other personnel as directed by the DoD, and their family members.
To update your DEERS information, you can visit your personnel office or contact the Defense Manpower Data Center Support Office at 800-538-9552. You can also visit the Milconnect website or go online to Tricare to update your information. Each family member's eligibility record must be updated separately when changes occur. Any changes that impact you or your family (e.g., marriage, birth, divorce, death) need to be reported to DEERS so that eligibility can start or stop. For example, if you have a child over the age of 21 who is a full-time student, you need to enter their student status into DEERS for Tricare eligibility to remain.
It is important to keep your DEERS information up to date to access your TRICARE benefit and avoid problems with claims, authorization letters for referrals, and the delivery of home delivery prescriptions.
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DEERS and Tricare Prime
The Defense Enrollment Eligibility Reporting System (DEERS) is a worldwide, computerized database of uniformed services members, their families, and others eligible for military benefits, including TRICARE. TRICARE Prime is a managed care option available in Prime Service Areas, which are specific geographic areas in the US.
TRICARE Prime is available to active-duty service members and their families, including those who are activated or ordered to active duty service for more than 30 consecutive days. It is also available to non-activated National Guard and Reserve members and their families who qualify for care under the Transitional Assistance Management Program. Retired National Guard and Reserve members aged 60 and their families are also eligible, but once they become eligible for Medicare based on age, they can no longer enroll in TRICARE Prime.
If you or your family were previously enrolled in TRICARE Prime under your active duty status, you must re-enroll under your retiree status. You can check if TRICARE Prime is offered in your retirement area by contacting the regional managed care support contractor (MCSC) in your retirement location. It is important to keep your home address updated, as TRICARE information will be sent to that address.
To verify your DEERS information, you can contact your regional TRICARE managed care support contractor, your local TRICARE service center, or the nearest personnel office (ID card facility). Sponsors or registered family members can make address changes, but only the sponsor can add or remove family members, and documentation is required. You can also update your DEERS information online by visiting the MilConnect website or the TRICARE website.
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Frequently asked questions
DEERS stands for Defense Enrollment Eligibility Reporting System. It is a worldwide, computerized database of uniformed services members, their family members, and others eligible for military benefits, including TRICARE.
You can update your DEERS information by visiting your personnel office or contacting the Defense Manpower Data Center Support Office at 800-538-9552. You can also find the nearest location online on the Milconnect website.
Keeping your DEERS information up-to-date is important to ensure you don't miss important information and enrollment deadlines. Errors in DEERS can also cause problems with claims, authorization letters for referrals, and the delivery of home delivery prescriptions.
