The Hartford Auto Insurance: When And How To Contact Them

The Hartford offers a range of contact options for customers with auto insurance queries. Customers can log in to their Auto & Home Insurance accounts online to manage their policies, make payments, and access documents. The Hartford also provides a mobile app for secure account access from smartphones. For those who prefer to speak to someone directly, The Hartford provides several phone numbers for different departments, including customer service, claims, and hearing-impaired services. Additionally, customers can correspond with The Hartford via mail for Auto & Home Insurance Applications and General Correspondence.

Contacting The Hartford Insurance

The Hartford Insurance offers a variety of ways to get in touch with their customer service team. You can contact them by phone, email, fax, or through their website. Here is a detailed guide on how to contact The Hartford Insurance:

Phone: The Hartford Insurance provides multiple phone numbers depending on the nature of your inquiry. Here are the relevant phone numbers for auto insurance:

• For AARP Auto & Home Insurance:
• 877-422-2345 (Monday to Friday: 7 a.m. to 11 p.m. ET, Saturday to Sunday: 8 a.m. to 6 p.m. ET)
• 800-423-0567 (Monday to Friday: 8 a.m. to 9 p.m. ET, Saturday: 8 a.m. to 6 p.m. ET)
• For Non-AARP Auto & Home Insurance:
• 800-624-5578 (Monday to Friday: 8 a.m. to 9 p.m. ET, Saturday: 8 a.m. to 6 p.m. ET)
• 877-621-4981 (Monday to Friday: 8 a.m. to 9 p.m. ET)
• For Hearing Impaired Services: 800-877-8973 (Monday to Friday: 8 a.m. to 6 p.m. ET)
• For ATV / Golf Cart / Snowmobile: 888-546-9099 (Monday to Friday: 8 a.m. to 9 p.m. ET, Saturday: 8 a.m. to 6 p.m. ET)

Email: While specific email addresses are not provided, The Hartford Insurance does mention that they send email notifications and alerts when new documents or bills are ready. You can likely respond to these emails for inquiries or use the provided email address for general correspondence:

General Correspondence: The Hartford Insurance, P.O. Box 14219 Lexington, KY 40512

• Fax: The Hartford Insurance accepts documents via fax. When faxing, customers/insureds must include their printed name, state, zip code, and policy number on the fax.
• Website: The Hartford Insurance's website offers a range of services and resources. You can log in to your account to manage your policy, make payments, view documents, and more. Additionally, you can file a claim, download an auto ID card, and access other online tools and features.

By providing multiple contact options, The Hartford Insurance aims to ensure that customers can reach them through their preferred method of communication. Whether it's through phone, email, fax, or their website, they strive to offer assistance and support to their policyholders.

Online account access

The Hartford's online customer service center, "My Account," allows you to manage your auto and home insurance policies from anywhere. You can access your account 24/7 to view and print your policy documents, billing statements, endorsements, and Auto ID Cards. You can also add a vehicle, edit coverages, see available discounts, change your address, and more.

To access your account, simply log in using your secure fingerprint on your smartphone or use your login credentials on The Hartford website. If you have a Business policy, you can visit the Online Business Service Center.

The Hartford also offers a mobile app for secure and immediate account access. With the app, you can manage your policy on the go, including reporting claims and tracking their progress online.

For your convenience, The Hartford also provides email notifications when new documents or bills are ready. This ensures that you stay up-to-date without having to wait for postal mail. Additionally, you can schedule payments, make one-time payments, or enroll in AutoPay for added convenience.

Making a claim

If you need to make a claim with The Hartford Insurance, there are a few ways to go about it. You can start by logging into your account on the The Hartford website or mobile app. From there, you can manage your policy, add a vehicle, edit coverages, see available discounts, change your address, and more. You can also report and manage claims, as well as track their progress online.

If you don't have an account, you can still file a claim online without logging in or over the phone. Filing online takes about 10 minutes and can be done from any device. You can also submit a glass-only auto claim online to locate fast professional services.

For Non-AARP Customers, the phone number to call is 800-243-5860. AARP Customers can call 877-805-9918. There is also a separate number for glass claims: 800-892-8484.

If you have a Business policy, you will need to visit the Online Business Service Center.

Auto ID card

An Auto ID Card is a document that verifies that you have valid auto insurance coverage. In some states, such as Texas, you are legally required to carry auto insurance coverage at all times, and an Auto ID Card is a way to prove that you are doing so.

Your insurance company will mail you a physical copy of your card, or you can download an electronic version to print or access on your device. You can also request a new card if you lose yours or need to update your information. Some insurance companies offer a mobile app that lets you access your Auto ID Card from your phone.

Your Auto ID Card will contain the following information:

• Your name and the names of any other drivers covered under the policy
• Your policy's start and end date
• Your vehicle information (year, make, model, and VIN)
• Your insurance company's name and contact details

You may need to show your Auto ID Card in a variety of situations. For example, if you are in a car accident, you must share your card with the other driver and the police. You will also need to present your card if a police officer pulls you over, during the registration of a new vehicle, or during a vehicle inspection. Some businesses, such as rental car companies, may also require you to show your Auto ID Card before they will provide their services.

Customer service

The Hartford's customer service team is available online Monday through Friday to answer any questions about your auto insurance policy. You can also contact them for help with your account or a premium audit. The account service and online help phone number is 800-835-0385, and they are available Monday to Friday, 8 a.m. to 8 p.m. ET.

You can also start or manage a claim online or by phone. The Hartford's representatives are available 24/7 to assist with your claim and are known for making the process as stress-free as possible.

If you are an AARP member, you can reach out to The Hartford with the following contact information:

• AARP Auto & Home Insurance: 877-422-2345 (Monday to Friday, 7 a.m. to 11 p.m. ET; Saturday to Sunday, 8 a.m. to 6 p.m. ET)
• AARP Auto Insurance Program: 888-546-9099 (Monday to Friday, 8 a.m. to 9 p.m. ET; Saturday, 8 a.m. to 6 p.m. ET)

For general correspondence, you can reach The Hartford at the following address:

AARP Insurance Program

The Hartford

P.O. Box 14219

Lexington, KY 40512

Additionally, The Hartford offers a mobile app that provides immediate and secure account access from your smartphone. You can also log in to your account online to add a vehicle, edit coverages, view available discounts, change your address, and more.

Frequently asked questions