Jane Dotson
EE offers mobile phone insurance to protect your device from loss, theft, and damage. You can check if you have phone insurance with EE by looking at your bill breakdown. If you're only paying for the contract cost, you don't have insurance. If you have insurance, it will be listed on your bill, and you would have received insurance paperwork for your device. You can also check your insurance plan on your Service Plan bill, the EE app, or by texting COVER to 150 from your EE phone. EE offers a simple claims process and next-day refurbished replacement services.
| Characteristics | Values |
|---|---|
| Insurance Plan | Can be checked on the Service Plan bill, EE app or by texting COVER to 150 from your EE phone |
| Insurance Devices | Only devices purchased directly from EE are eligible for insurance |
| Insurance Premium | Monthly premium varies depending on the device and includes Insurance Premium Tax (IPT) |
| Insurance Cover | Protects against loss, theft and damage |
| Insurance Claims | A total of two successful loss/theft claims in a 12-month period; unlimited damage claims |
| Insurance Replacement | Next-day refurbished replacement service; replacement device may differ in make, model, colour and operating system |
| Insurance Excess | Excess is payable for each successful claim; discounted excess for screen damage repair |
| Insurance Worldwide Cover | Policy covers worldwide, but all claims are fulfilled in the UK |
| Insurance Customer Support | EE Community support available; EE Customer Services can be contacted at 150 from EE mobile or 0800 956 6000 from other phones |
| Insurance Complaints | Complaints can be resolved within eight weeks; can be referred to the Financial Ombudsman Service (FOS) |
Explore related products
What You'll Learn
Checking if you have phone insurance with EE
If you are unsure, you can always contact EE Customer Services. You can dial 150 from your EE mobile or 0800 956 6000 from any other phone. If you are a business customer, you can also refer to the insurance help hub for more information on buying, upgrading, or cancelling insurance.
It is important to know if you have phone insurance, as it can provide peace of mind and protection against loss, theft, and damage. EE offers a simple claims process and next-day refurbished replacement services for eligible devices. If your device is an Apple iPhone, you may be able to have it repaired at an Apple Store or Authorised Service Provider, depending on your policy.
Updating Your Insurance PCP: A Guide
You may want to see also
Explore related products
How to make an insurance claim
To check if you have phone insurance with EE, you can refer to your Service Plan bill, the EE app, or by texting COVER to 150 for free from your EE phone. You can also check your bill breakdown details, or if you have any insurance paperwork for your device.
If you do have insurance and need to make a claim, here is some information on the process:
First, check that the device you are claiming for is insured on your policy. You can do this by checking your EE account, your welcome pack, or by speaking to an advisor. You can only claim on a device that you have insured. Make sure you have your IMEI number to hand, which you can find by dialling *#06# into your device, by checking the settings, or on the back of the device, on the SIM card tray or original box.
If your device has been stolen, you will need a Crime Reference Number (CRN). If the theft happened abroad, you must report it to the local police. If your device is lost or stolen, and your claim is accepted, a courier will deliver your replacement device. Make sure you are ready to receive it when the courier arrives, and have your damaged device prepared for the swap. You must remove your SIM card and any external memory cards, as well as any accessories such as cases or screen protectors. You should also back up any contacts and other personal data before the swap.
If your device is damaged, and your claim is successful, you will be sent a confirmation with a link to book a repair at an Apple Store or Apple Authorised Service Provider, including selected EE stores. You must have had your claim accepted before going into a store for damage repairs. If your claim is successful, you will be charged an excess fee, the amount of which depends on which band your device falls into on the date you purchased the insurance.
Becoming a Licensed and Insured Driver: The Complete Guide
You may want to see also
Explore related products
Monthly premium and excess payments
EE offers mobile phone insurance that covers your phone in case of loss, theft, and damage. You can add this insurance when you upgrade or take out a new contract online, in-store, or over the phone directly with EE.
The monthly premium for your insurance will vary depending on your device. You will be informed of the premium amount before you buy it, and it will be detailed in your confirmation of insurance cover in your welcome pack. This amount may change if the insurance premium tax or any other related taxes change. The monthly premium is also exempt from VAT.
An excess payment is payable for each successful claim. The amount of the excess depends on which band your device falls into on the date you purchased the insurance. There is a discounted excess for screen damage-only repairs for eligible mobile phones.
If your device has been lost or stolen and your claim has been accepted, EE will arrange for a courier to deliver your replacement. If your claim is successful, you will be charged the excess fee.
Obamacare Fines: Uninsured Face Penalties
You may want to see also
Explore related products
![Gay Purr-ee [Blu-ray]](https://m.media-amazon.com/images/I/61JvWcaQmEL._AC_UY218_.jpg)
Buy, upgrade or cancel your EE Business insurance
EE offers mobile phone insurance to protect your device from loss, theft, and damage. You can check if you have insurance by looking at your bill breakdown. If you are only paying for the contract cost, you don't have insurance. If you have insurance, it will be stated on your bill, and you would have received relevant paperwork. You can also check by texting COVER to 150 for free from your EE phone or by using the EE app.
If you want to buy, upgrade, or cancel your EE Business insurance, you can do so by visiting the insurance help hub. Insurance is not automatically carried over when you upgrade with EE, so if you wish to insure your new device, you must inform an agent over the phone or in-store, or select insurance during the online checkout process. You can cancel your insurance within 14 days of receiving your policy documents and receive a full refund unless you have made a claim. After the initial 14-day period, you can cancel from the next bill date with at least one day's notice.
EE's Full Cover insurance provides worldwide coverage for your device. In the event of a successful claim, you will be charged an excess fee, which varies based on the device's band. The insurance also includes next-day delivery of a refurbished replacement device, subject to geographical restrictions and other factors. It's important to note that certain types of damage, such as dents and scratches, may not be covered. Additionally, EE cannot offer insurance on any device that is already lost, stolen, or damaged.
HMSA: Marketplace Insurance Option?
You may want to see also
Explore related products
Eligibility for multi-device insurance discount
You can check which insurance plan you have on your Service Plan bill, the EE app, or by texting COVER to 150 for free from your EE phone. Alternatively, you can check your bill breakdown—if you're only paying for the contract cost, you don't have insurance. If you have insurance, it will be listed on your bill breakdown. Additionally, if you have insurance, you would have received paperwork about your insurance for that device.
EE offers multi-device insurance discounts for customers with business handsets and devices. You're eligible for this discount if you're insuring more than one phone, tablet, or wearable. The discount is calculated based on the number of eligible insurance products on your EE account and is automatically applied to your next bill. There's no upper limit to the number of insurance policies that can be included in the multi-device insurance discount. For instance, if you insure ten devices, you'll receive a 15% discount on all ten eligible insurance products.
EE also offers a multi-policy discount for additional policies in your name and on the same EE account. This discount is applied to the monthly charge for your insurance product but does not apply to excess or other insurance fees. EE can change or withdraw these discounts at any time but will provide at least 30 days' notice in writing.
In addition to the multi-device and multi-policy discounts, EE offers a student discount and discounted excess for eligible mobile phones with only screen damage.
The Costly Consequences of Inaccurate Insurance Billing
You may want to see also
Frequently asked questions
You can check which insurance plan you have on your Service Plan bill, the EE app, or by texting COVER to 150 for free from your EE phone. You can also check your bill breakdown; if you're only paying for the contract cost, you don't have insurance. If you have insurance, it will be stated on your bill, and you would have received paperwork for it.
EE phone insurance covers your devices against loss, theft, and damage. If your phone is stolen or damaged, it will be replaced the same or next day. There is a limit of two successful loss/theft claims in a 12-month period, but there is no limit to the number of damage claims.
Your monthly premium will vary depending on your device, and it includes Insurance Premium Tax (IPT) at the prevailing rate. You will be informed of the premium amount before purchasing, and it will be detailed in your Confirmation of Your Insurance Cover in your welcome pack.
First, check that the device you are claiming for is insured on your policy by checking your EE account, your welcome pack, or speaking to an advisor. Then, make sure you have your IMEI number and know the excess you will need to pay for a successful claim. If your device was stolen, you will need a Crime Reference Number (CRN). If the theft happened abroad, you must report it to the local police.
Yes, you can add, upgrade, or cancel your phone insurance when you upgrade or take out a new contract online, in-store, or over the phone. If you have already upgraded without insurance, EE may still be able to offer you cover.
