Alyssa Lane
Mobile phone insurance is an important consideration for many people, especially with smartphones becoming increasingly advanced and expensive. O2, a popular network provider, offers its own brand of mobile phone insurance, O2 Insure, which provides comprehensive protection for devices against theft, loss, or damage. O2 Insure is available to UK residents aged 18 and above, with policies starting from £6 per month and offering worldwide coverage. The level of cover depends on the chosen O2 Insure policy, with options like Damage Cover and Full Cover, each with varying excess charges and claim procedures. It's important to carefully review the terms, conditions, and exclusions of O2 Insure policies to understand the extent of protection and make an informed decision about insuring your phone.
| Characteristics | Values |
|---|---|
| Coverage | Accidental loss, theft, or damage |
| Who can avail the insurance? | Available to customers who are UK residents and over 18 |
| Cost | Basic coverage costs £15 a month |
| Payment | Paid on a month-by-month basis |
| Policy Duration | Lasts for five years unless cancelled |
| Cancellation | Can be cancelled within 14 days of receiving the documentation without charge unless a claim has been made |
| Cancellation after 14 days | Requires 30 days' notice to cancel the policy |
| Devices Covered | Mobile phones and tablets |
| Accessories Covered | Covers up to £300 for accessories purchased from O2 |
| eWallet Coverage | Covers up to £100 if your eWallet is used to make unauthorised contactless payments |
| Unauthorised Calls, Texts and Downloads | Covers up to £1,000 worth of unauthorised calls, texts and downloads made in the first 24 hours after loss or theft |
| Devices Covered | New or refurbished devices purchased in the UK within the last 36 months |
| Devices Not Covered | Devices not purchased from a UK-based network provider or retailer |
| Devices Not Covered | Devices not in good working order at the start of the policy term |
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What You'll Learn
O2 Insure policy details
O2 Insure offers two types of policies: Damage Cover and Full Cover. The former protects your device against accidental damage or a cracked screen, while the latter includes cover against loss or theft in addition to accidental damage. The monthly premium for Damage Cover varies depending on the age of your smartphone, ranging from £3 to £9, with differing excess charges.
O2 Insure is available to customers who are UK residents and over 18. The insurance is paid on a month-by-month basis and can be added when purchasing your device or within the first 28 days of ownership. Your policy will then run from the date of purchase and can last as long as you want, until you decide to cancel with 30 days' notice. You can also cancel your policy within 14 days of receiving your documentation without being charged, unless you have made a claim.
O2 Insure covers mobile phones, tablets, and smartwatches. The insurance covers repair or replacement of your device and includes damage (except cosmetic damage), theft (unless left unattended without proof of protection), accidental loss, breakdown (within 3 years of the purchase date from O2), and accessories purchased from O2 (up to £300) that are lost, stolen, or damaged with your device.
O2 Insure does not cover faulty or defective devices or hardware or software malfunctions otherwise covered by the manufacturer's guarantee. In these cases, you can return your device to the manufacturer for repair or replacement under their warranty.
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Eligibility and requirements
O2 Insure is available to customers who are UK residents and over 18. You can choose to add O2 Insure when you select your tariff at the checkout or in-store, or you can add it after your purchase if done within the first 28 days. Your policy runs from the date you purchased your device, and you'll pay your premium each month as part of your O2 monthly bill. Your policy will last for five years unless you or O2 decide to cancel.
O2 offers several insurance options at progressively more costly tiers. The two main types of insurance are Damage Cover and Full Cover. A Damage Cover policy protects your device against accidental damage or a cracked screen, with the monthly premium varying depending on the age of your smartphone – ranging from £3.00 a month to £9.00, with differing excess charges. If you have to make a claim on this policy, you'll receive a replacement phone within 3-5 days (standard excess) or the next day with Next-Day Exchange excess, which ranges from £25-£90. The Full Cover policy covers your device against loss or theft.
O2 Insure also covers up to £300 for any accessories purchased from O2 that are accidentally lost, stolen, or damaged at the same time as your device. You're also covered for up to £100 if your eWallet is used to make unauthorised contactless payments, and up to £1,000 worth of unauthorised calls, texts, and downloads made in the first 24 hours after the loss or theft of your phone.
O2 Insure does not protect against a device that is faulty or defective in design or a hardware or software malfunction otherwise covered by the manufacturer's guarantee. If this happens, you can return your device, and they will repair or replace it for free.
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Cost of O2 Insure coverage
O2 Insure coverage offers protection for your phone or tablet in the event of theft, loss, or damage. The cost of this coverage will depend on the level of cover you choose and the age and make of your device.
O2 offers two main types of insurance: Damage Cover and Full Cover. Damage Cover protects your device against accidental damage, such as a cracked screen, while Full Cover includes protection against loss or theft in addition to accidental damage. The monthly premium for Damage Cover can range from £3 to £9, with differing excess charges. The cost of Full Cover is not explicitly stated but is likely to be higher than that of Damage Cover.
The replacement cost of your device will also determine the monthly premium and excess charge payable if you make a successful claim. This means that the cost of O2 Insure coverage can vary significantly depending on the value of your device.
O2 also offers an Ultimate Cover plan, which includes phone insurance for a cost of £9.50 per month. It is worth noting that O2 Insure coverage is only available to customers who are UK residents and over 18 years of age.
The cost of O2 Insure coverage is paid on a month-by-month basis and can be added to your O2 monthly bill. Your policy will last for five years unless you or O2 decide to cancel, in which case 30 days' notice is required. You can also cancel your policy within 14 days of receiving your documentation without being charged, unless you have made a claim during that time.
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Making a claim
O2 offers a range of insurance options for your phone, including Damage Cover and Full Cover. The type of insurance plan you have will determine the process for making a claim.
If you have Damage Cover, you will be protected against accidental damage or a cracked screen. The monthly premium for this type of cover varies depending on the age of your smartphone, ranging from £3 to £9 per month, with differing excess charges. If you need to make a claim, you can expect to receive a replacement phone within 3 to 5 days with the standard excess or the next day with the Next-Day Exchange excess, which ranges from £25 to £90.
If you have Full Cover, you will be protected against loss, theft, and accidental damage. This includes repair or replacement of your phone, accessories purchased from O2 (up to £300), and worldwide cover. To make a claim for loss or theft, you will need to submit a claim through the O2 Insure online claims portal or by contacting them. For successful claims, you will receive a replacement device from refurbished or remanufactured stock. It is important to note that claims for loss and theft must be made by 12 noon UK time and are only available for delivery to a UK address from Monday to Friday, excluding weekends and public holidays, and certain postcodes in Northern Ireland, Scotland, the Isle of Man, and the Scilly Isles.
O2 aims to settle all claims as quickly as possible, but the timeline may vary depending on the unique circumstances of each claim. It is recommended to review the terms and conditions of your specific O2 Insure policy to understand the coverage and exclusions in detail.
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Cancelling your policy
O2 offers phone insurance, called O2 Insure, which covers accidental loss, theft, or damage. The insurance is available to customers who are UK residents and over 18. The cost of O2 Insure coverage is paid on a month-by-month basis and can be added when purchasing a device or within 28 days of purchase.
You can cancel your O2 Insure policy at any time by calling customer service on 202 or through your My O2 account. You can cancel your policy within 14 days of receiving your documentation without being charged, unless you have made a claim. After this initial cooling-off period, O2 requires 30 days' notice to cancel your policy, and you may have to pay a premium for the time you were covered. It is recommended that you check the terms, conditions, and exclusions of your O2 Insure policy before cancelling.
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Frequently asked questions
You will know you have O2 Insure if you added it as part of your device purchase. You would have also been sent a policy document and Insurance Product Information Document (IPID) that explains what you are covered for and any exclusions that apply. You can also log into your My O2 Account to see if you have O2 Insure cover.
O2 Insure protects against accidental loss, theft and/or damage – depending on the level of cover you have. You can choose between Damage Cover and Full Cover. A Damage Cover policy protects your device against accidental damage or a cracked screen, with the monthly premium varying depending on the age of your smartphone. If you've chosen a Full Cover policy, you'll be covered against loss, theft, and accidental damage.
The price of O2 Insure depends on the age and make of the smartphone, with the cheapest option being £6.00 per month and the most expensive being £15.00 a month.
You can make a claim using the O2 Insure online claims portal or by contacting O2.
