
Asurion offers phone insurance that covers accidental damage, defects, and loss and theft. If you have an Asurion mobile protection plan, you can file a claim to receive a replacement phone or a repair for your existing phone. The process is simple and can be done online or over the phone. Asurion ships 96% of replacement devices the very next day, and customers have praised the service for its speed and efficiency.
| Characteristics | Values |
|---|---|
| Type of damage covered | Accidental damage, defects, loss, theft, water damage |
| Replacement device | In most cases, a replacement device is sent the very next day |
| Shipping address | Should match the billing address |
| Ease of filing a claim | Easy and quick |
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What You'll Learn

Asurion insurance covers accidental damage, defects, loss and theft
Asurion insurance provides comprehensive coverage for your phone, giving you peace of mind against accidental damage, defects, loss, and theft. With Asurion, you can rest assured that your device is protected.
Accidental damage coverage means that if you drop your phone and crack the screen or cause any other type of accidental harm, you're covered. This includes cracked screens for select devices. Defects in materials and workmanship are also covered. So, if your phone stops working due to a manufacturing issue or a fault in the materials used, Asurion will take care of it.
Additionally, Asurion insurance covers loss and theft, so if your phone goes missing or is stolen, you won't be left stranded. Asurion's phone insurance plans offer a range of benefits, and the specific details may vary depending on your chosen program or carrier. It's always a good idea to check with your provider to understand the exact details of your plan.
Asurion has been in the business of protecting important devices for over 20 years, and they have the trust of 300 million people worldwide. With Asurion, you can make claims quickly and easily, and most repairs are done on the same day. Replacements are sent out promptly, so you won't have to go days without your device. You can also access technical support through various channels, including phone calls, chats, and in-person assistance at one of their 700+ stores.
Asurion's protection plans offer flexibility, allowing you to cancel at any time without additional charges. You can also file as many claims as needed and receive up to $5,000 in coverage every 12 months, with $2,000 per approved claim. It's important to note that pre-existing damage or breakdowns before the 31st day of enrollment are not covered.
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You can file a claim online or over the phone
Asurion offers a simple and quick process for filing a phone insurance claim. You can file a claim online or over the phone, and the process only takes a few minutes. Firstly, you'll need to provide some basic information, including your carrier, device make and model, and billing and shipping address. You'll also need to provide a method of payment for the deductible. After submitting your claim, you'll receive an email with shipping and tracking information for your replacement device. Asurion ships 96% of replacement devices the very next day, so you can rest assured that you'll receive a new phone quickly.
To start the claim process, you'll need to briefly describe what happened to your phone. Whether it was dropped, stolen, or damaged by water, it's important to give a clear and concise description of the issue. Once you've provided this information, you'll be well on your way to receiving your replacement phone.
When filing a claim, it's important to ensure that the device make and model listed on your account match the device you're claiming for. This helps Asurion process your claim accurately and provide the correct replacement device. Additionally, make sure that your shipping address matches your billing address to avoid any delays or complications.
By choosing to file a claim with Asurion, you can expect a hassle-free and efficient experience. Asurion's experts are committed to making things right and providing fast repairs or replacements for your insured device. Whether you've lost your phone, cracked the screen, or encountered water damage, Asurion's insurance coverage has got you covered. So don't panic, and take advantage of their simple claim process to get your hands on a replacement phone as soon as possible.
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You'll need to provide your device make and model
When filing a phone insurance claim with Asurion, you will need to provide your device's make and model. This is a necessary step in the process of requesting a replacement phone or repair for your insured device. It is important to ensure that the device's make and model that you provide match the information listed on your account or covered by your protection plan. Providing accurate and detailed information about your device will help facilitate a smooth and efficient claims process.
When filing a claim, you will also be required to provide additional information, including your carrier, billing and shipping address, and payment information for the deductible. The deductible is the amount you will need to pay when filing a claim, which is typically less than the cost of a new device. By providing your billing and shipping address, Asurion can process your claim and ship your replacement device to the correct location.
To initiate the claims process, you can file a claim either online or over the phone. Once you have provided the necessary device and account information, you will need to describe what happened to your phone. This includes explaining how it was damaged, lost, or stolen, and when the incident occurred. This description will help Asurion assess the issue and determine the appropriate course of action, whether it be repairing your current device or providing you with a replacement.
It is important to note that Asurion offers a fast and efficient service, with a commitment to providing replacement devices as soon as the same day in many cases. Their experts are trained to handle various issues, including cracked screens, water damage, loss, or theft. By providing detailed and accurate information about your device and the incident, you can help ensure a swift and satisfactory resolution to your claim, allowing you to get your hands on a new phone quickly.
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$109.99 $149.99

Asurion ships 96% of replacement devices the next day
Asurion's phone insurance covers you against accidental damage, defects, and loss and theft. If you have an Asurion mobile protection plan, you can file a claim to receive a replacement phone or repair your existing phone. Asurion ships 96% of replacement devices the next day, so you won't have to wait long to get your hands on a new phone.
The process of filing a phone claim is simple and only takes a few minutes. You'll need to provide your carrier, device make and model, a description of what happened, and your billing and shipping address. You'll also need to provide a method of payment for the deductible, which is typically much less than the cost of a new device.
Once you've submitted your claim, you'll receive an email with shipping and tracking information for your replacement device. You can also check the status of your claim online 24 hours a day.
Many customers have praised Asurion's fast service, with some receiving their replacement phones earlier than expected. So, if you're looking for peace of mind when it comes to protecting your phone, Asurion's insurance and replacement process have got you covered.
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Asurion insurance covers cracked screens and water damage
Asurion insurance offers protection against accidental damage, defects, and loss and theft. This includes cracked screens and water damage, which are common issues for phone owners.
Asurion's phone insurance covers cracked screens on select devices. It's important to note that pre-existing damage is not covered, so any cracks present before enrolling in the Asurion Home+ plan won't be eligible for repair under the policy. However, once enrolled, you can file as many claims as needed for accidental damage, including cracked screens. The coverage for device protection begins on the 31st day of enrollment, and non-original parts may be used for repairs.
In addition to cracked screens, Asurion insurance also covers water damage. Water damage is considered accidental damage, and Asurion's insurance plans provide coverage for such incidents. Whether your phone takes an unexpected dip in the pool or gets caught in a rain shower, Asurion's insurance can offer peace of mind.
The specific coverage details may vary depending on the carrier and the plan chosen. It's always recommended to refer to the terms and conditions of your specific Asurion insurance plan to understand the extent of the coverage, including any exclusions or limitations.
Asurion also provides technical support and assistance with device setup, replacements, and repairs. Their services are available for various devices, including iPhones, Samsung phones, and Google phones. With a large number of physical stores and a strong presence in the market, Asurion has been providing phone insurance and support for over 20 years.
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Frequently asked questions
Asurion phone insurance covers accidental damage, defects, and loss and theft.
You can file a claim with Asurion online or over the phone. You will need to provide your carrier, device make and model, a description of what happened, a billing and shipping address, and a method of payment for the deductible.
Asurion ships 96% of replacement devices the very next day. Some customers have also reported receiving their replacement phones on the same day that they filed their claim.




























