Jane Dotson
Cricket Wireless offers a phone insurance plan called Cricket Protect, which is a combination of Cricket Protect Insurance and Cricket Protect Service Warranty. This plan provides comprehensive coverage for your device, safeguarding it against loss, theft, and accidental damage. It offers unlimited repairs for eligible devices and next-day device replacements for approved claims. The cost of Cricket Protect is $12 per month, and it is underwritten by Continental Casualty Company (CCC), a CNA company. The service warranty is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates.
| Characteristics | Values |
|---|---|
| Name of Insurance | Cricket Protect |
| Insurance Provider | Continental Casualty Company, Chicago, IL (CNA) |
| Administrator | Asurion Protection Services, LLC |
| Coverage | Loss, theft, accidental damage, defects, out-of-warranty malfunctions |
| Cost | $12/month for devices in Tier 5 |
| Deductible | $10-250 |
| Repair Warranty | 12 months |
| Cancellation | Anytime, prorated refund for unearned premium/charges |
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What You'll Learn
Cricket Protect Insurance
The insurance plan offers peace of mind for unexpected moments, such as when you misplace your phone or accidentally damage it. It provides unlimited repairs for eligible devices and next-day device replacements for approved claims. This means you can get back to using your phone in no time.
The insurance plan is available for a monthly fee, which varies based on the device tier. To determine your device's tier and associated cost, visit asurion.com/cricket.
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Cricket Protect Service Warranty
Cricket Wireless offers a comprehensive insurance plan called Cricket Protect, which includes Cricket Protect Insurance and Cricket Protect Service Warranty. The Cricket Protect Service Warranty is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates.
Cricket Protect Insurance is insurance coverage underwritten by Continental Casualty Company, a CNA company, and administered by Asurion Protection Services, LLC. It is important to note that the Cricket Protect Service Warranty is separate from any product or service warranty provided by the manufacturer, importer, or seller, and it does not extend the term of any original warranties.
Cricket Protect provides peace of mind by safeguarding your device against loss, theft, and accidental damage. It offers unlimited repairs for eligible devices and next-day device replacements for approved claims. The plan also includes unlimited cracked screen repairs and enhanced cleanings to keep your device sanitized and functioning optimally.
To file a claim with Cricket Protect, it is recommended to have the contact number associated with your policy, device details (make, model, and unique identifiers), and an up-to-date billing address. Claims must be filed within 60 days of the incident, and there is a non-refundable deductible for each claim, ranging from $10 to $250. Once approved, your replacement device will be shipped promptly, and you will need to activate it following the provided instructions.
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Cricket Protect Device Insurance
Cricket Wireless offers device protection insurance called Cricket Protect. This insurance plan provides comprehensive coverage for your device, safeguarding it against loss, theft, and accidental damage. It also includes a service contract that is separate from any product or service warranty provided by the manufacturer, importer, or seller.
Cricket Protect offers unlimited repairs for eligible devices and next-day device replacements for approved claims. It also includes enhanced cleanings to keep your device sanitized and ensure optimal performance of speaker, mic, and battery charging ports. The insurance plan is underwritten by Continental Casualty Company, a CNA company, and administered by Asurion Protection Services, LLC, a licensed agent of CNA.
Cricket Protect is available for $12 per month for devices in Tier 5. There is also a deductible cost of $10 to $250 for each claim, depending on the device. The deductible is a non-refundable upfront cost that must be paid when filing a claim. Claims must be filed within 60 days of the incident of loss.
To file a claim, you will need to provide your phone number, device details (make, model, and any unique identifiers), and billing address. You can file a claim by visiting the Cricket website or through the myCricket app. Once your claim is approved, your replacement device will be shipped, and in most cases, delivered the next business day.
Cricket Protect can be added to your account during an open enrollment period or after an eligible event. It can be canceled at any time, and you will receive a prorated refund for any unearned premium or charges.
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Cricket Insurance Claim Process
Cricket Wireless offers device insurance called Cricket Protect, which is a combination of Cricket Protect Insurance and Cricket Protect Service Warranty. It covers loss, theft, damage, and out-of-warranty malfunctions, including cracked screens. It also includes enhanced cleaning services to keep your device sanitized.
The Cricket Insurance Claim Process is as follows:
- Check eligibility: Visit asurion.com/cricket or call 855-309-8342 to check if your device is eligible for repair or replacement.
- File a claim: If your device is eligible, you can file a claim. Claims must be filed within 60 days of the incident of loss. You can file a claim through the Asurion app, the Asurion website (asurion.com/claims/cricket), or by contacting the Asurion Claims Department at the phone number provided.
- Provide documentation: You may be asked to provide documentation to verify your account and the claim.
- Claim approval: If your claim is approved by 7 pm ET, your replacement device will be shipped to you, and in most cases, delivered the next business day.
- Activate your new device: When you receive your replacement device, follow the activation instructions provided.
- Pay the deductible: To complete the claim, you will need to pay a non-refundable deductible, which can range from $10 to $250, depending on your device.
It's important to note that repairs and replacements are limited to eligible devices in select areas, and some newly launched device models may not be eligible for repair. Repairs may use new or refurbished parts and may void the manufacturer's warranty.
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Cricket Protect Cost
Cricket Wireless offers an optional protection feature called Cricket Protect, which is a combination of Cricket Protect Insurance and Cricket Protect Service Warranty. Cricket Protect Insurance is insurance coverage underwritten by Continental Casualty Company, a CNA company, and administered by Asurion Protection Services, LLC. The Cricket Protect Service Warranty is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates.
Cricket Protect Plus is also available, offering interactive support for everyday tech issues and unlimited storage for photos and videos. The cost of Cricket Protect Plus is not explicitly mentioned, but it is subject to a $29 deductible for screen repairs, similar to the base Cricket Protect plan.
It is worth noting that Cricket Protect has limitations. For example, technical limits may prevent certain features from working on all devices, and there may be restrictions on the size of videos that can be backed up with the myPhotoVault app. Additionally, only eligible wireless phones outside of the manufacturer's warranty period are covered.
Cricket Protect can be added to eligible phones during the online checkout process or within 45 days of activation or upgrade via the myCricket App. It can also be purchased in-store at the time of purchase or within 45 days of buying a new, eligible Cricket device.
While Cricket Protect provides comprehensive protection for eligible devices, it is important to carefully review the terms and conditions, eligibility criteria, and potential limitations before enrolling in the service.
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Frequently asked questions
Cricket Protect is a combination of Cricket Protect Insurance and Cricket Protect Service Warranty. It provides comprehensive coverage for your device, safeguarding it against loss, theft, and accidental damage. It also offers unlimited repairs for eligible devices and next-day device replacement for approved claims.
The cost of Cricket Protect varies depending on the device tier, ranging from $12/month for devices in Tier 5. Additionally, there is a $29 deductible for screen repairs and replacements.
To file a claim, keep the contact number associated with your cricket insurance policy and your device details (make, model, and any unique identifiers) handy. You can file a claim by visiting the Cricket website or through the myCricket app. Claims approved by 7 pm ET will be shipped and delivered the next business day in most cases.
