Jane Dotson
AT&T offers phone insurance plans with its postpaid wireless plans. Customers can enroll in one of the plans within 30 days of activating or upgrading their new device. The base plan, called 'AT&T Protect Advantage for 1', costs $14 or $17 a month and allows for an unlimited number of claims, with a maximum device value of $3,500 per claim. AT&T Protect Advantage also provides technical support from technicians and same-day replacement for eligible claims. To check if you have phone insurance with AT&T, you can visit their website or contact their customer support.
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What You'll Learn
AT&T phone insurance plans are available with its postpaid wireless plans
To be eligible for a repair or replacement, you must enrol in one of the two plans within 30 days of activating or upgrading your new device. The primary device must be connected to the AT&T wireless network and have a monthly postpaid data and voice plan. For the plan covering up to four devices, you can add the additional three devices at any time.
All AT&T phone insurance claims are handled by Asurion Protection Services, LLC. You can start the claims process by heading to the ATT Claims | Asurion page and entering the required details. You will then be asked questions to determine whether your phone needs to be fixed or replaced, and you will be provided with repair or replacement options. If eligible for a replacement device, the old device must be returned using the prepaid shipping label provided. Claims fulfilled by 6 pm ET will be shipped and, in most cases, delivered the next day.
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You have 60 days from the date of loss or incident to submit a claim
AT&T offers phone insurance plans with its postpaid wireless plans. Customers can enrol in one of the plans as long as they do so within 30 days of activating or upgrading their new device. The base plan is called 'AT&T Protect Advantage for 1' and costs $14 or $17 a month. Under this plan, you can file an unlimited number of claims, with a maximum device value of $3,500 per claim.
AT&T's insurance provider is Asurion Protection Services, LLC. All AT&T phone insurance claims are handled by them. To get the process started, you can head over to the ATT Claims | Asurion page and enter the required details, such as your registered number. You'll be asked some questions to determine whether your phone needs fixing or replacing, and based on this, you'll be provided with repair or replacement options.
It is important to note that you have 60 days from the date of loss or incident to submit a claim. While you have 60 days to submit a claim, it is recommended that you do so as soon as possible. If your device is lost or stolen, you should call AT&T to get your service temporarily suspended to prevent the device's unauthorised use. If you are eligible for a replacement device, you must return the old device using the prepaid shipping label provided.
If you have AT&T Protect Advantage, you may be eligible for same-day delivery and setup if you complete your claim before 4 pm local time. Claims fulfilled with a replacement device and approved by 6 pm ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands cannot be shipped for next-day delivery.
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AT&T Protect Advantage insurance offers same-day replacement
AT&T offers phone insurance plans to its customers, which can be purchased directly from the carrier. One of these plans is called AT&T Protect Advantage, which costs $14 or $17 a month, depending on the device being protected. This plan offers unlimited claims with a maximum device value of $3,500 per claim.
AT&T Protect Advantage insurance provides coverage for repairs or replacements in the event of an accident or theft. If you have this insurance plan, you may be eligible for same-day delivery and setup of a replacement device if your claim is approved before 4 pm local time. This service is available for select supported devices and in select locations.
To initiate the insurance claim process, you can visit the ATT Claims | Asurion website and provide the necessary details, such as your registered phone number. You will then be asked questions about the issue with your device to determine whether it needs to be fixed or replaced. If eligible for a replacement, you will receive your new device as soon as possible, with the aim of next-day delivery in most cases.
It is important to note that you have 60 days from the date of loss or incident to submit your claim through AT&T Protect Advantage insurance. Additionally, there is a deductible that you need to pay before AT&T covers the rest of the claim cost. The deductible amount varies, with screen repairs costing $29, while other types of claims can be estimated using their deductible estimator tool.
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AT&T does not provide insurance, a third-party does
AT&T offers phone insurance plans for its customers, which can be purchased alongside its postpaid wireless plans. However, AT&T does not provide the insurance itself—a third-party company called Asurion Protection Services, LLC is the insurance provider.
AT&T customers can enrol in one of the insurance plans within 30 days of activating or upgrading their device. The base plan is called "AT&T Protect Advantage for 1" and costs $14 or $17 a month. This plan allows customers to file an unlimited number of claims, with a maximum device value of $3,500 per claim. AT&T also offers a higher plan that covers up to four devices, with the primary device connected to the AT&T wireless network.
To make a claim, customers must go to the ATT Claims | Asurion website and enter their registered number. They will then be asked questions about the issue with their device and provided with repair or replacement options. If eligible for a replacement device, the old device must be returned using a prepaid shipping label. Claims can also be made in-store, with some AT&T stores having Asurion techs on-site.
It is important to note that there is a deductible that must be paid when filing a claim, which varies depending on the type of claim. For screen repairs, the deductible is $29, while for other types of claims, the deductible may differ. AT&T provides a deductible estimator tool to help customers determine the cost for a specific claim.
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Deductibles give access to free cloud storage
AT&T offers phone insurance plans with its postpaid wireless plans. The deductible that is paid as part of the insurance plan gives customers access to free cloud storage for storing photos and videos. This is a great way to free up space on your phone and keep your data secure. The AT&T Personal Cloud app offers 100GB of storage included in the $75/month Unlimited Plus plan (or $50/month with AutoPay). This amount of storage can fit up to 25,000 photos or 600 five-minute videos. The app also allows you to back up your photos, videos, and contacts automatically or as you go, and access your files from any device.
In addition to the free cloud storage, the deductible for AT&T's phone insurance plans offers other benefits such as same-day delivery and setup for eligible claims. The base plan, called "AT&T Protect Advantage for 1," costs $14 or $17 a month and allows for an unlimited number of claims, with a maximum device value of $3,500 per claim. All AT&T phone insurance claims are handled by Asurion Protection Services, LLC, and the process can be started online or over the phone.
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Frequently asked questions
You can check if you have AT&T phone insurance by heading to the ATT Claims | Asurion page and entering your registered number. You can also call Asurion, AT&T's third-party insurance provider, to verify that your phone line is covered by insurance.
AT&T phone insurance covers loss, theft, and damage to your device. This includes cracked screens, which can be repaired after paying a deductible of $29.
To make a claim, go to the ATT Claims | Asurion page and enter your registered number. You will then be asked a series of questions to determine whether your phone needs to be repaired or replaced. You will receive your repaired or replacement device as soon as the next day.
The base plan, called "AT&T Protect Advantage for 1," costs $14 or $17 per month and allows for an unlimited number of claims with a maximum device value of $3,500 per claim.
