Paul Sanchez
If your phone is lost, stolen, or damaged, you may be able to get a replacement device from Verizon under your insurance plan. The process for doing so depends on the type of insurance or warranty you have. Verizon offers a few different options for insurance and device protection, including Total Equipment Coverage, Extended Warranty, and Wireless Phone Protection. Wireless Phone Protection costs $4.25, $5.25, or $8.25 per month, depending on the device type, and covers loss, theft, and damage, including water damage and cracked screens. If your device is malfunctioning, you may be eligible for a replacement if it is still under warranty or if you have insurance that covers issues not covered by the manufacturer's warranty. You can check your eligibility for an upgrade and file a claim on the Device Overview page in your My Verizon account.
| Characteristics | Values |
|---|---|
| Device malfunction | Verizon will replace the device with a new or refurbished device. |
| Device protection | Wireless Phone Protection provides coverage for loss, theft, and damage (including water damage). |
| Insurance | Your insurance may also cover issues that aren't covered by the manufacturer's warranty. |
| Cost | Wireless Phone Protection costs: $4.25, $5.25 or $8.25 per month depending on device type. |
| Filing a claim | Filing a Verizon insurance device or phone claim is easy. |
| Upgrade eligibility | To learn if your current device can be upgraded, go to the Device Overview page in My Verizon. |
| Upgrade fee | There is a one-time $35 upgrade fee each time you change to a device with a new SIM on an existing mobile line. |
| Promo credit | Receive up to $540 promo credit with your own smartphone. |
Explore related products
What You'll Learn
Check if your device is eligible for an upgrade
To check if your device is eligible for an upgrade, you can visit the Device Overview page in your My Verizon account. Here, you can scroll down to the My Devices section to see which devices are eligible for an upgrade. Eligible devices will have the option to "Upgrade now" under them. For other devices, you can tap on the device and then tap "Check Upgrade Options" to find the upgrade eligibility date.
Alternatively, you can dial #UPG on your phone to check the upgrade eligibility of the phone you are dialling from. You will receive a response via text message.
If you are upgrading your device, you will have the option to keep your current plan or choose a new one. You will also have the option to add accessories and trade in your old device for an account credit on a Verizon electronic gift card.
If you are not eligible for an upgrade yet but still want to purchase a new device, you can do so at the retail price.
Understanding Insurance Billing for CPAP Machines: A Step-by-Step Guide
You may want to see also
Explore related products
File a claim for a lost, stolen or damaged device
If your device is lost, stolen, or damaged, you may be eligible to file an insurance claim with Verizon. Here is a step-by-step guide on how to file a claim for a lost, stolen, or damaged device:
First, verify what device protection option you have by logging into your My Verizon Account. You can do this by visiting the Verizon website or using the My Verizon app on your mobile device. Once you have logged in, navigate to the Services & Perks page to see your eligible services. Scroll down to the Wireless Phone Protection section to check if you have device protection. If you are not enrolled in a device protection option, you can refer to the Repair or Replace Mobile Devices FAQs page on the Verizon Support website for guidance on replacement options.
If you have device protection through Verizon, you can file a claim on Asurion's website or by calling their customer support. Asurion is the company that handles insurance claims for Verizon. You will need to provide your Device ID, make, and model, which can be found on the My Devices page in your My Verizon account. Additionally, you will need to pay a deductible when filing your claim, and the amount may vary depending on your device and the type of claim.
If you are a Florida customer, please note that Total Equipment Coverage and Verizon Extended Warranty are not available. Instead, Wireless Phone Protection provides coverage for post-warranty malfunctions, and you will need to refer to the Verizon Home Device Protect FAQs for more information. If your device is malfunctioning due to mechanical or electrical failure after the manufacturer's warranty has expired, you can file a claim on Asurion's website or by calling their customer support line.
For New York customers, Wireless Phone Protection costs between $4.25 and $8.25 per month, depending on the device type. You can view the specific monthly charge by visiting the Services & Perks page in your My Verizon account.
It is important to note that if you decline a repair offer from Verizon, you may be charged a replacement fee of $49 for Verizon Extended Warranty claims. Additionally, deductibles may change over time, so be sure to check Asurion's website for the most up-to-date information.
Exploring Short-Term Insurance Options with Horizon
You may want to see also
Explore related products
Check your device protection options
Verizon offers a range of device protection options, including:
Wireless Phone Protection
Wireless Phone Protection is available for eligible devices and accounts. It costs $4.25, $5.25 or $8.25 per month depending on your device type. For New York customers, it costs $4.95, or $7.95 per month depending on device type. This option covers loss, theft, and damage (including water damage and cracked screens). If you file a claim, you'll need to pay a deductible, which varies by device.
Verizon Mobile Protect
Verizon Mobile Protect is available for eligible devices that have been active for more than 30 days and are not damaged or malfunctioning. This option includes an unlimited number of claims per 12-month period, with a device replacement maximum of $400 or $3,000, depending on the device. The monthly charge depends on the number of lines with eligible devices on your account. In addition to the monthly charge, you pay a deductible for each claim you file.
Verizon Extended Warranty
Verizon Extended Warranty is a service contract separate from any product/service warranty provided by the device manufacturer. It is not available to customers in Florida.
Verizon Home Device Protect
Verizon Home Device Protect provides coverage for eligible home tech and premium tech support. It includes coverage for loss, theft, damage, or post-warranty malfunction, as well as access to 24/7 premium tech support, in-person device refresh, and more.
Manufacturer's Warranty
Your device may also be covered by the manufacturer's warranty, which can provide replacement, repair, and/or tech support for your mobile device in the case of a malfunction, as long as it is not caused by physical damage.
You can check your eligibility and compare device protection options in My Verizon, under Protection and Security.
Becoming an Insurance Broker: The Ghana Guide
You may want to see also
Explore related products
Check if your device is malfunctioning
If your phone is malfunctioning, it can be frustrating and expensive to fix. There are several ways to identify what the issue is and how to address it.
Firstly, identify the exact way your phone is malfunctioning. For example, is the issue related to the phone's hardware or software? Is it a problem with the screen, the battery, or something else? Being specific will help you find the right solution.
If your phone screen is broken, try powering it on to check if you can hear any noises or feel any vibrations. You can also try increasing and decreasing the volume to see if that works. If you have a notification light, check if that is on.
If your phone is malfunctioning in other ways, such as apps freezing or crashing, there are several generic fixes you can try. Try toggling airplane mode, turning the phone off and back on, or performing a soft reset to clear the working memory. You can also try charging the phone with a functional charger, but only if you are certain the issue is not water damage.
If you have an unresponsive iPhone screen, you can try force-restarting your phone in Recovery Mode. To do this, press and release the volume up button, press and release the volume down button, and then press and hold the side button.
Android users can try restarting their phone in Safe Mode to rule out any problematic apps interfering with the phone's functioning. To do this, hold the power button until a logo appears, then press and hold the volume down button. If your screen works as expected in Safe Mode, you know the issue is with a third-party app.
If you suspect your phone has been hacked, there are several signs to look out for. These include a fast-draining battery, higher-than-usual bills, new apps appearing unexpectedly, existing apps taking a long time to load, or apps opening or closing on their own. Be cautious of unexpected notifications, unrequested two-factor authentication codes, or suspicious pop-ups. If you find yourself locked out of your accounts, this is a major red flag.
If you believe your phone has been hacked, it is important to take immediate action. Change your passwords, remove any suspicious or unknown apps, and consider contacting your bank and other financial institutions to ensure your accounts have not been compromised.
Palatal Expanders: Insurance Coverage
You may want to see also
Explore related products
Check if your device is eligible for repair
To check if your device is eligible for repair, you must first determine whether you have insurance or device protection. To do this, log in to your My Verizon account. If you have more than one device on your account, select the device you're checking the eligibility for.
If you have insurance, your device may be eligible for repair if it has been damaged, lost, or stolen. If you have device protection, your device may be eligible for repair if it is malfunctioning.
If you are unsure whether you have device protection, go to the Services & Perks page in My Verizon. If you have more than one device on your account, select the device you're checking the eligibility for. If Device Protection is listed under the Get Products tab, you're eligible to enroll.
If you have insurance, you can file an insurance claim with Verizon. Eligibility for cracked screen repair will be determined at the time of claim approval. If you have device protection, you can check in-store repair appointment availability in My Verizon.
If you are a Florida customer, it is important to note that Total Equipment Coverage and Verizon Extended Warranty are not available. However, Wireless Phone Protection provides coverage for post-warranty malfunctions, and you can check your eligibility online in My Verizon.
Asthma: Insurance's Lung Disease Classification
You may want to see also
Frequently asked questions
You can file a claim for a new phone on the Services & Perks page in My Verizon. You can also call a Tech Coach for help with your claim.
Verizon offers Wireless Phone Protection, which covers loss, theft, damage, and post-warranty malfunctions. The cost of this plan depends on the device type and the state, ranging from $4.25 to $8.25 per month. Verizon also offers Home Device Protect, which covers eligible home tech and provides premium tech support.
To check if your current device can be upgraded, go to the Device Overview page in My Verizon and scroll down to view your devices. If you see "Upgrade now" under a device, that device is eligible for an upgrade.
After you switch or pay off your device, you will have access to Verizon's best device deals every 36 months or when your device is paid off, as long as you have Unlimited Ultimate.
