Paul Sanchez
Removing insurance from a Verizon phone can be done on the Verizon website. Verizon customers can cancel their insurance plan by heading to the Verizon website and logging in. From there, they can navigate to the Change Features page and select the $0 option under Equipment Protection. Alternatively, customers can call Verizon's customer support line and request to cancel their insurance plan. It is important to note that Verizon will not allow a phone to become reinsured once the insurance plan has been removed.
| Characteristics | Values |
|---|---|
| Can insurance be removed from the website? | Yes |
| Steps to remove insurance from the website | Log in to the Verizon website, click on "Manage Your Products", select the phone you want to remove from the insurance plan, scroll down to find the phone, click "Remove from Account", confirm by clicking "Remove Product" |
| Other ways to remove insurance | Call customer service at 800-922-0204 or *611, select option 4, ask the agent to cancel the insurance, write a letter requesting the cancellation and mail it to the Verizon Wireless Customer Service Department |
| Notes | Do not click "Remove" on the app/website, instead click "Change" and select the $0 option |
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What You'll Learn
Cancelling insurance on the Verizon website
Once you have logged in, you will be redirected to the ''Change Features' page. Here, you will need to scroll down to the 'Equipment Protection' section. If you have multiple devices on your account, select the device with the insurance service you want to remove. Then, click on "Manage Your Products," scroll down to find the relevant phone, and click "Remove from Account." On the following page, review your changes and click "Submit" to confirm your cancellation.
Alternatively, you can go to the Add-ons and apps page in My Verizon and remove Verizon Mobile Protect from your account. Do not click "Remove" if you want to switch to another device protection option, as you may lose your eligibility. Instead, select the CHANGE link and choose the $0 option to cancel.
You can also cancel your insurance by calling Verizon customer support at 1-800-922-0204 or by dialling *611. Provide them with proof of your current phone insurance, such as your last phone bill or a screenshot of your account details, and request to cancel your insurance plan.
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Cancelling insurance via the Verizon app
To cancel your insurance via the Verizon app, start by logging into your account. Once you've done that, click on "Manage Your Products." You will then see a list of any smartphones or tablets registered with Verizon. Select the phone for which you want to cancel the insurance plan. If you have multiple lines on your account, choose the line with the insurance service you want to remove.
Scroll down until you find the "Equipment Protection" or "Device Protection" section. Click on "Change Features" and then select the $0 option to cancel your insurance. Do not click "Remove." Review your changes and confirm your cancellation by clicking "Submit."
You can also cancel your insurance by calling Verizon customer support at 1-800-922-0204 or by dialing *611. Provide your account information and request to cancel your insurance. You will only be billed for the portion of the billing cycle that has already passed.
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Cancelling insurance by calling customer support
Once you get through to a customer support agent, you can request to cancel your insurance. Your insurance will be cancelled on the same day, and you will only be billed for the portion of the billing cycle that has already passed.
If you have multiple lines on your account, be sure to specify the line with the insurance service you want to cancel. You will also need to provide proof of your current phone insurance, such as your last phone bill or a screenshot of your account details, which can be found by logging into your Verizon account.
It is important to note that once you have cancelled your insurance, Verizon will not allow you to reinsure the same device.
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Cancelling insurance by writing to the customer service department
Next, write a letter requesting the cancellation of your insurance plan. Include your full name, billing address, Verizon mobile number, and a clear statement requesting the cancellation of your Total Equipment Coverage. Remember to provide all the necessary details accurately to avoid any delays or complications in processing your request.
Address your letter to the Verizon Wireless Customer Service Department at the following address: 777 Big Timber Road Elgin, IL 60123. Once your letter is sent, keep an eye out for any confirmation or response from Verizon to ensure that your request has been successfully processed.
Alternatively, you can also cancel your insurance by calling the Verizon customer support line at 1-800-922-0204 or by dialling *611. This method allows you to speak directly with a customer service representative, who can guide you through the cancellation process and answer any questions you may have. Remember to have your account information ready for verification purposes.
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Cancelling insurance on the Add-ons and apps page in My Verizon
Next, scroll down to the Add-ons and apps page, where you will be able to review and manage your device protection options. To cancel your insurance, do not click "Remove". Instead, click "Change" and select the $0 option. Review your changes, then click "Submit" to confirm the cancellation. You will receive a prorated refund of your monthly charge upon cancelling.
It is important to note that once you have cancelled insurance on a device, Verizon will not allow that device to be reinsured. Additionally, if you wish to switch to another device protection option, do not remove your current insurance plan. Instead, go to the Add-ons and apps page and enrol in the new device protection option, where you will be prompted to remove your previous plan.
If you prefer, you can also cancel your insurance by contacting Verizon customer support. You can reach them by calling 1-800-922-0204 or dialling *611 from your Verizon phone.
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