Jeffrey Wade
AKKO is a phone insurance company that offers affordable plans for individuals and businesses. The company has received mixed reviews, with some customers praising the low cost and ease of filing claims, while others have complained about poor customer service and difficulties in getting their claims honoured. The company has a rating of 3.1 stars out of 5 on Sitejabber, while it is rated as excellent with 4.7 out of 5 stars on Trustpilot. Given the mixed reviews, it is important for consumers to do their own research and compare different options before choosing a phone insurance provider.
| Characteristics | Values |
|---|---|
| TrustPilot Rating | 4.7/5 |
| BBB Business Profile | Unable to locate the business |
| SiteJabber Rating | 3.1/5 |
| Cost | $5/month for basic phone protection plans, $15/month for bundled plans, $25/month for household device protection plans |
| Customer Service | Online chat, text, email |
| Customer Service Rating | 5/5 |
| Customer Experience | Varied |
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What You'll Learn
AKKO's Trustpilot rating
As of January 2025, AKKO has a rating of 4.7 out of 5 on Trustpilot, with 527 customers leaving reviews. The company is the highest-rated Gadget Insurance Provider on the site and has also been ranked as a top choice for device protection by publishers such as Investopedia, Benzina, Gadget Review, and Android Central.
Reviews on Trustpilot mention AKKO's responsiveness, empathy, and willingness to go above and beyond to meet customers' needs. Customers have also praised the company's pricing, with phone protection plans starting at $5 per month and more comprehensive protection with bundled plans at $15 per month.
However, it is important to note that there are also negative reviews of AKKO on other sites such as BBB and Sitejabber. On BBB, some customers have complained about poor service, lack of responses, and issues with claims. On Sitejabber, AKKO has a rating of 3.1 stars from 17 reviews, with some customers reporting issues with their claims and a lack of customer service.
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Customer service
Customer reviews of Akko's phone insurance are mixed. While some customers praise the company's customer service, others express frustration and disappointment.
Several customers have reported positive experiences with Akko's customer service, describing the company as "human, empathic, dependable, and supportive". One customer commended Akko for its responsiveness and helpfulness in processing their claim for a new iPad after theirs was soaked in water. Another customer praised the company for its smooth and seamless experience in repairing their cracked phone screen, receiving reimbursement funds the very next day. Akko's insurance plans have also been described as affordable and easy to understand, with the option to pay a monthly rate or a discounted lump-sum annual rate.
On the other hand, some customers have encountered challenges with Akko's customer service. One customer shared their experience of filing a claim for a cracked phone screen, only to be denied coverage and banned from using Akko's services due to the use of bad language in their emails. Another customer expressed frustration with the company's slow response and lack of communication, particularly the absence of live agent support and issues with email correspondence. There have also been reports of difficulties in obtaining replacements for damaged devices, with some customers feeling that Akko was trying to avoid fulfilling their obligations.
It is worth noting that Akko's phone insurance has received positive reviews from reputable sources. The company is ranked as the top choice for device protection by publishers like Investopedia, Benzina, Gadget Review, and Android Central. Akko is also the highest-rated gadget insurance provider on Trustpilot, scoring in the "'Excellent'" category.
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Claims handling
AKKO offers phone insurance for all phone brands, with deductibles ranging from $29 to $99. The company also offers unlimited claims, theft, and accidental damage protection. However, there is a $2,000 cap per claim.
AKKO prides itself on its quick claims handling, with some customers reporting same-day claim approvals and reimbursements. The company offers multiple channels for customers to file claims, including an intuitive app, website, and in-person at their shops across North America. The app and website allow customers to quickly view their account, claims, and claim statuses.
While some customers have praised AKKO's responsive and helpful customer service during the claims process, others have expressed frustration with their experiences. Some negative experiences include claims being denied, delayed, or not honoured, with customers reporting issues such as being banned from using AKKO after submitting a claim and being asked for excessive documentation or in-person diagnostics.
AKKO has responded to some complaints, apologising for any inconvenience and emphasising their commitment to transparency and fair handling of all claims. They have also provided explanations for their decisions and requested additional information to resolve issues.
It is worth noting that AKKO LLC is not a licensed insurance broker, agent, or underwriter, and their insurance coverage is provided in partnership with Elite Risk Insurance Solutions.
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$12.99
$17.99
AKKO's BBB profile
AKKO provides modern device insurance solutions to consumers and businesses through an advanced tech-forward platform. BBB, or the Better Business Bureau, has a profile for AKKO but is unable to locate the business. The BBB profile includes several complaints about AKKO's phone insurance services.
One complaint on the BBB profile is from a customer who took out phone insurance with AKKO and filed a claim due to a cracked screen. The customer has tried several times to settle the claim but has been told to take their phone to a dealer for testing. The customer is frustrated because they believe that a cracked screen does not require testing and that AKKO is trying to avoid honouring their contract. Another complaint on the BBB profile is from a customer who filed a claim for water damage to their phone. The customer is dissatisfied with AKKO's response, as the company is denying the claim and classifying it as theft rather than loss.
In addition to the complaints on the BBB profile, there are also some negative reviews of AKKO's phone insurance services on Reddit. One review mentions that AKKO did not honour the technician's recommendation for a replacement phone, even though the phone had sustained significant damage. Another review criticises AKKO for denying a claim due to insufficient documentation.
Despite the negative reviews and complaints, AKKO is rated "Excellent" with 4.7/5 on Trustpilot. Some positive reviews on Trustpilot mention the ease of filing a claim through the AKKO app and the quick processing of claims.
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AKKO's insurance plans
AKKO is a modern device insurance company that provides affordable protection plans for consumers and businesses. The company has received mixed reviews, with some customers praising its low prices, easy claims process, and good customer service, while others have complained about poor service, lack of responses, and issues with claims being denied.
AKKO Insurance Plans
AKKO offers two main types of insurance plans: Phone Only plans and Everything Protected plans. The Phone Only plan covers one phone per account and starts at $5 to $12 per month, or $5 to $11 per month if paid annually. This plan covers cracked screens, liquid damage, accidental damage, drops, theft, vandalism, and natural disasters such as fire and floods.
The Everything Protected plan covers the account holder's phone and up to 25 other electronic devices, including tablets, laptops, and video game consoles. This plan starts at $15 per month or $13 per month if paid annually. It includes the same coverage as the Phone Only plan, plus additional protection for a range of personal devices.
AKKO also offers business and group plans that cover cellphones, tablets, laptops, and other devices. These plans are designed to keep teams connected and always online, with total damage protection, breakdown coverage, and fast local repairs.
Claims Process
AKKO stands out from other insurance carriers in how it manages claims. Instead of providing a replacement device, AKKO gives customers the cash value of the device or pays the repair shop directly. The company has a customer service rating of 5 out of 5 stars, with multiple ways to get in touch, including online chat, text, and email.
However, some customers have complained about issues with the claims process, including requests for additional documentation, delays in responses, and denials of claims. It is important for customers to carefully review the terms and conditions of their plan and follow the required steps for filing a claim to avoid any issues.
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Frequently asked questions
AKKO is rated :"Excellent" with 4.7 / 5 on Trustpilot, with many positive reviews. However, there are also several negative reviews on the Better Business Bureau website and on Reddit, with some customers reporting issues with claims and poor customer service. Ultimately, whether AKKO phone insurance is worth it may depend on individual needs and preferences.
AKKO offers two main types of plans: Phone Only plans and Everything Protected Plans. The Phone Only plan covers one phone per account and includes protection for cracked screens, liquid damage, accidental damage, drops, theft, vandalism, and natural disasters. The Everything Protected plan covers all devices in a household, including phones, laptops, tablets, smartwatches, headphones, photography gear, and recording equipment.
The Phone Only plan starts at $5 to $12 per month, or $5 to $11 per month if paid annually. The Everything Protected plan starts at $15 per month for a bundle of devices, with family plans starting at $25 per month.
AKKO's claims process has received mixed reviews. Some customers have reported a smooth and easy claims process, while others have experienced delays and difficulties in getting their claims approved and resolved. When a claim is filed, AKKO typically requests photos or videos of the damage and may ask for a repair quote from a designated partner shop. For repairs, AKKO sends the cash value of the repairs or pays the repair shop directly. In the case of a total loss, AKKO provides the cash value of the device minus the deductible.
Alternatives to AKKO phone insurance include AppleCare+, carrier insurance plans (such as through AT&T or T-Mobile), and other third-party insurance providers. It's always a good idea to research and compare different options to find the best fit for your needs.
