Jane Dotson
Sprint Complete is an insurance program offered by Sprint that provides protection and support for select Sprint phones, tablets, and smartwatches. The program offers a range of benefits, including enhanced service and repair, personalized on-demand tech support, and next-day replacement. To order a replacement phone through Sprint insurance, you can contact a tech expert through the Sprint Complete app or visit one of the 450 Sprint repair stores and 260 Apple stores for Apple Care Service. You may also be able to initiate the replacement process online or by phone, depending on your specific plan and location.
| Characteristics | Values |
|---|---|
| Name of the insurance plan | Sprint Complete |
| Cost | $9 to $17 per month |
| Sign-up period | Within 30 days of phone activation or upgrade |
| Devices covered | Select smartphones, tablets, and smartwatches |
| Features | $29 screen repair, unlimited cloud storage, password protection, next-day replacement, smart home consults, on-demand tech support |
| Claim process | File or track a claim online at mytmoclaim.com or through the Protection 360 app |
| Replacement options | Service through Apple, JUMP! Upgrades, advanced exchange replacement by mail, or repair service |
| Replacement device | Reconditioned device of like kind and quality, or new device if reconditioned device is unavailable |
| Shipping | Next business day shipping at no additional cost once the claim is approved |
| Return policy | 10 days to return the damaged device to avoid a non-return fee |
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What You'll Learn
- Sprint Complete: Sprint's insurance program offering next-day replacement and tech support
- File a claim: You can file a claim with Assurant online or by calling them
- Protection 360: T-Mobile's insurance plan offering coverage for accidental damage, loss, and theft
- Required documentation: You may need to provide a proof of loss form when filing a claim
- Replacement options: You may be offered a replacement device or a repair service
Sprint Complete: Sprint's insurance program offering next-day replacement and tech support
Sprint Complete is Sprint's insurance program, powered by Asurion, that offers next-day replacement and tech support for your devices. With Sprint Complete, you can get coverage for almost all your devices and appliances, including phones, smart TVs, and refrigerators.
The program provides quick support and reliable repairs for your devices, with the option to walk in or schedule a repair at your local store, or have an expert come to you. Repairs can often be done on the same day, and all repairs are backed by a 1-year limited warranty. In addition to repairs, Sprint Complete also offers protection plans for your devices, covering accidental damage, loss, and theft.
If you need to make a claim for a replacement phone through Sprint Complete, you can start the process by filing a claim online or through the Protection 360™ app. You will need to provide information such as your mobile number and may be required to submit additional documentation, such as a proof of loss form. Once your claim is approved, your replacement device will be shipped to you the next business day at no additional cost.
It's important to note that the replacement device will be a reconditioned device of like kind and quality, and if a reconditioned device is not available, a new device of similar kind and quality will be provided. The color of the device may vary depending on availability. You will have 10 days to return your damaged device to avoid any additional fees, and prepaid shipping materials and instructions will be provided.
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File a claim: You can file a claim with Assurant online or by calling them
Sprint Complete is an insurance program that offers protection against accidental damage, loss, and theft for select Sprint phones, tablets, and smartwatches. It provides unlimited repairs and replacements for accidental damage, including front screen and back glass repair, as well as mechanical and electrical failures. For loss and theft, you are allowed up to five claims in any rolling 12-month period.
To order a replacement phone through your Sprint insurance, you can file a claim with Assurant, Sprint's trusted partner for protection and support, either online or by calling them. Here's how you can do it:
Online:
- Go to mytmoclaim.com using a web browser.
- Log in with your T-Mobile ID.
- Select the account and choose the line you're filing a claim on.
- Select "File a claim", "File damage claim", or "Report lost or stolen".
- Follow the step-by-step instructions provided.
- Provide any additional documentation if required, such as a proof of loss form or a police report number for stolen devices.
By Phone:
Call Assurant at 1-866-866-6285 for assistance in filing your claim. They can also answer any questions you may have about your claim status, deductible, or other claim-related concerns.
Once your claim is approved, Sprint will ship the replacement device to you the next business day at no additional cost. You will then have 10 days to return your damaged device to avoid a non-return fee. Prepaid shipping materials and instructions will be provided.
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Protection 360: T-Mobile's insurance plan offering coverage for accidental damage, loss, and theft
T-Mobile's Protection 360™ is a comprehensive device protection program that covers repair or replacement for loss, theft, accidental damage (including $0 front screen repairs), and mechanical and electrical failure. This plan is especially useful if you're prone to accidents—drops, cracks, and spills are covered, so you can have peace of mind knowing that you're covered even after the manufacturer's warranty expires.
Protection 360™ provides access to both an insurance plan and a service contract plan. In most states, these options are bundled together, but in New York, they can be purchased separately. The Insurance Device Protection Plan covers accidental damage, loss, and theft, while the Service Contract Device Protection Plan covers hardware service issues (mechanical breakdown), JUMP!® Upgrades, unlimited screen protector replacements, tech support, and McAfee Security. If you buy both plans, you'll receive a discount of up to $1.50 on the Insurance Device Protection Plan, depending on the device tier.
If you have an Apple device, it may be eligible for AppleCare Services if you enroll in Protection 360™. This service is available for the first 24 months from the date of enrollment, as long as your plan coverage remains uninterrupted. During this period, Apple may provide service and technical support for eligible devices. Additionally, if you purchase an eligible screen lens protector from T-Mobile for your covered device, you can get it replaced in-store at no additional cost.
In the unfortunate event that your device is lost, stolen, or damaged, you are responsible for the full cost of repairing or replacing it. You can start the claim process with Assurant® by visiting mytmoclaim.com and entering your mobile number. Once your claim is approved, a replacement device will be shipped to you on the next business day at no additional cost. You'll then have 10 days to return your damaged device to avoid a non-return fee, and prepaid shipping materials and instructions will be provided.
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Required documentation: You may need to provide a proof of loss form when filing a claim
When filing an insurance claim, you may be required to provide additional documentation, such as a proof of loss form. This is a formal document that must be signed and submitted as part of the claims process. It helps to show the value of what was damaged and allows the insurer to assess the validity and extent of the claim.
A proof of loss form will usually ask for the following information:
- Your policy number
- The date of the loss, as well as a brief description of what happened
- A list of what was damaged, stolen, or destroyed
- Additional supporting documents, such as proof of purchase (receipts, warranties), photos of the damage, and police reports (if applicable)
To fill out this form, first gather all relevant documents related to your loss. Provide a detailed description of the loss and any supporting evidence. It is important to be as accurate as possible to avoid fraud or misrepresentation, which could result in a delay, underpayment, or denial of your claim. You may also need to submit the form within a specific timeframe, which is usually outlined in your policy documents.
You can typically submit a proof of loss form via email, fax, or postal mail. Consult your policy documentation for specific submission instructions and deadlines.
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Replacement options: You may be offered a replacement device or a repair service
When it comes to replacing your phone through Sprint insurance, there are a few different options available to you. Sprint Complete is an affordable suite of benefits that replaces the previous Total Equipment Protection (TEP) program. It offers protection and repair services for select smartphones, tablets, and smartwatches. The monthly cost ranges from $9 to $17, depending on the device, and sign-up is available within 30 days of phone activation or upgrade.
One option for replacement is through Sprint Complete, which offers next-day replacement for eligible devices. This includes in-store repair, on-site repair, and mail-in repair for select models. Sprint is also the only major carrier to use manufacturer-certified parts in all repairs. Additionally, they offer $29 screen repair and provide coverage for accidental damage, mechanical and/or electrical failures.
Another option is to utilize Apple's services if you have an eligible device. Through Protection 360, AppleCare Services may be available for a limited time after enrolling. This includes service and technical support, as well as screen lens protector replacements in-store at no additional cost.
If you are a T-Mobile customer, you can also take advantage of their Protection 360 plan. This plan offers repair or replacement through Apple for eligible devices, walk-in repair at Assurant authorized repair centers, or device replacements via mail. In the case that a repair service is unavailable, T-Mobile will provide a replacement device and collect the appropriate service fee based on the device tier for accidental damage.
It's important to note that the availability of replacement options may vary depending on your device, plan, and location. Be sure to review the terms and conditions of your insurance plan to understand the specific replacement options available to you.
Frequently asked questions
To order a replacement phone through your Sprint insurance, you must first sign up for Sprint Complete, which is available for select smartphones, tablets, and smartwatches. Then, contact a tech expert through the Sprint Complete app, who will guide you through the process of setting up your new device.
Sprint Complete is an affordable suite of benefits providing protection against accidental damage, loss, and theft. It offers exclusive benefits such as $29 screen repair, unlimited cloud storage, password protection, next-day replacement, and smart home consults.
The monthly cost of Sprint Complete ranges from $9 to $17, depending on the device. Sign-up is available within 30 days of phone activation or upgrade.
