Jane Dotson
AT&T offers insurance for mobile phones that covers repairs and replacements in case of damage, loss, or theft. The insurance is optional and is available for devices purchased through AT&T's postpaid wireless plans. Customers must enroll in the insurance plan within 30 days of activating or upgrading their device. AT&T offers two insurance plans, AT&T Protect Advantage for 1 and AT&T Protect Advantage for 4, which allow for an unlimited number of claims with a maximum device value of $3,500 per claim. The plans differ in the number of devices they cover and their monthly costs. Replacement devices provided by AT&T may be new or refurbished, and there is a non-refundable deductible charged for each replacement, ranging from $25 to $275. Claims must be filed within 60 days of the incident, and approved claims can receive a replacement device as soon as the next day.
| Characteristics | Values |
|---|---|
| Insurance provider | Asurion Protection Services, LLC |
| Insurance cost | $14 or $17 a month for the base plan |
| Insurance plan | Optional |
| Insurance coverage | Covers hardware repairs and offers backup storage solutions |
| Deductible | $25-275, based on the device |
| Repair fees | Only for customers in New York ($29 for screen repair) |
| Replacement device | May be new or refurbished |
| Replacement device delivery | Shipped same day or next day with FedEx overnight |
| Return of damaged device | Required |
| Enrollment period | Within 30 days of activating or upgrading a new device |
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What You'll Learn
- AT&T insurance claims are handled by Asurion Protection Services, LLC
- Replacements are shipped the same or next day
- AT&T insurance plans are available with postpaid wireless plans
- AT&T Protect Advantage for 1 costs $14 or $17 a month
- AT&T insurance plans cover hardware repairs and offer backup storage solutions
AT&T insurance claims are handled by Asurion Protection Services, LLC
Asurion offers a range of protection plans for devices, and their services are used by over 300 million people. They provide quick service, often providing a replacement device as soon as the next day. However, it is important to note that there are certain limitations and exclusions to the coverage. For instance, intentional damage, cosmetic damage, and device failures due to faulty parts or workmanship are not covered.
The AT&T insurance coverage is provided on a month-to-month basis and can be cancelled at any time without penalty. The terms of the coverage may be revised, and in the event of any material change, customers will be provided with advance written notice. If revisions are made that broaden the coverage without an additional premium, these changes will immediately apply to the customer's certificate.
To be eligible for coverage, the device must be undamaged and in good working order at the time of enrollment. Additionally, the device must be designated as eligible for coverage by AT&T, and it may be limited to new equipment that has not been previously activated for service. It is worth noting that the insurance coverage provided by AT&T may overlap with other insurance policies, such as personal auto insurance or homeowner's insurance.
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Replacements are shipped the same or next day
AT&T offers insurance for phones purchased through its wireless service. This insurance covers hardware repairs and offers backup storage solutions. AT&T's phone insurance plans are available with its postpaid wireless plans, and customers can enrol in one of the plans as long as they do so within 30 days of activating or upgrading their new device. The base plan is called 'AT&T Protect Advantage for 1' and costs $14 or $17 a month. Under this plan, customers can file an unlimited number of claims, with a maximum device value of $3,500 per claim. A non-refundable deductible, or service fee, is charged and ranges from $25 to $275, based on the device. There are no repair fees, except for customers in New York, where a screen repair fee of $29 is charged.
The second plan is called 'AT&T Protect Advantage for 4' and allows customers to insure up to four devices, including those not connected to the carrier's wireless network. This plan costs $50 per month and also allows unlimited claims, with a maximum device value of $3,500 per claim. A non-refundable service fee, or deductible, ranging from $25 to $275, is charged. Both these plans renew monthly until cancelled, and customers can cancel them anytime without any penalty, while also getting a prorated refund.
Once a claim is approved, AT&T will ship a replacement device as soon as the same day or the next day. Deliveries to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands cannot be shipped for next-day delivery. Replacements may be new or refurbished and are typically shipped with FedEx overnight. The replacement device may be an upgrade to a newer generation or have more storage. However, the colour of the replacement device may be different from the original device.
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AT&T insurance plans are available with postpaid wireless plans
AT&T offers two insurance plans, 'Protect Advantage' and 'Protect Advantage for 4', which are available with the carrier's postpaid wireless plans. These plans not only cover hardware repairs but also offer backup storage solutions. The insurance plans cover screen and back glass repairs, battery replacements, theft, loss, and accidental damage.
The 'Protect Advantage for 4' plan costs $50 per month and allows for unlimited claims, with a maximum device value of $3,500 per claim. This plan allows you to insure up to four devices, even those not connected to the carrier's wireless network. The monthly renewal plans can be cancelled anytime without penalty, and you can get a prorated refund. It is important to note that replacement devices may be new or refurbished.
To be eligible for a repair or replacement, you must enrol in one of the two phone insurance plans within 30 days of activating or upgrading your new device. Each plan requires a monthly charge (plus taxes) that is billed to your wireless account. Additionally, you must pay a deductible amount, which is based on the device and the tier it falls into.
AT&T Mobile Insurance is optional, and you are not required to purchase it to use their services or devices. The insurance coverage does contain limitations and exclusions, such as intentional damage, cosmetic damage, and device failures due to faulty parts or workmanship.
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AT&T Protect Advantage for 1 costs $14 or $17 a month
AT&T Protect Advantage is an optional insurance plan that customers can purchase directly from the carrier. It offers peace of mind for those who want to protect their expensive smartphones from accidental damage, theft, or loss. With the high cost of smartphones today, often exceeding $1,000, it's a worthwhile investment for many.
The insurance plan includes same-day delivery and setup services for eligible devices and locations. This means that if a claim is approved by 4:00 p.m. local time, a replacement device may be delivered and set up by a ProTech representative by 9:00 p.m. on the same day. Setup services include activation, data migration, and initial device configuration and connectivity.
It's important to note that AT&T Protect Advantage has certain terms and conditions, including eligibility requirements for devices and limitations on coverage. Intentional damage, cosmetic damage, and device failures due to faulty parts or workmanship are excluded from the insurance coverage. Additionally, the plan may be subject to changes in coverage terms, premiums, and deductibles, with advance written notice provided to customers.
Overall, AT&T Protect Advantage for 1, priced at $14 or $17 per month, offers a comprehensive insurance solution for customers seeking protection for their valuable smartphones.
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AT&T insurance plans cover hardware repairs and offer backup storage solutions
AT&T insurance plans, offered under the 'AT&T Protect Advantage' brand, cover hardware repairs and offer backup storage solutions. The plans are available with the carrier's postpaid wireless plans and cover smartphones, smartwatches, tablets, laptops, and home phones. These insurance plans cover screen and back glass repairs, battery replacements, and more.
There are two AT&T insurance plans to choose from, and each requires a monthly charge (plus taxes) that is billed to your wireless account. To be eligible for a repair or replacement, you must enrol in one of the two plans, which protect your phone from loss, theft, accidental damage, and out-of-warranty malfunctions. Additionally, you must pay a deductible amount, calculated based on the device and its tier.
AT&T's backup storage solutions are not limited to personal devices. They also offer 'AT&T Internet Backup' for small and mid-size businesses, providing an affordable and reliable backup solution. This service automatically restores a business's internet connection over their 4G LTE wireless network if the original connection is lost, ensuring uninterrupted internet connectivity.
AT&T's insurance plans provide peace of mind for personal and business use, covering hardware repairs and offering backup solutions to keep your devices protected and your data secure.
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Frequently asked questions
AT&T phone insurance is an optional insurance coverage that you can purchase to protect your device against loss, theft, or damage. It offers two 'Protect Advantage' plans, with the base plan covering one device and the other covering up to four devices.
Once your claim is approved, you can receive a replacement device as soon as the next day. The replacement device may be new or refurbished and may be an upgrade to a newer model or have more storage. You will be required to return your damaged device using the prepaid shipping label provided.
You can sign up for AT&T phone insurance within 30 days of activating or upgrading your new device. The base plan, 'AT&T Protect Advantage for 1', costs $14 or $17 a month, while the plan for up to four devices, 'AT&T Protect Advantage for 4', costs $50 per month.
