Haris Ashley
T-Mobile offers a range of insurance and protection plans for devices, including Protection 360™, which provides access to an insurance plan and a service contract plan. The insurance device protection plan covers accidental damage, loss, and theft, while the service contract device protection plan covers mechanical and electrical failure, JUMP!® Upgrades, and unlimited screen protector replacements. T-Mobile also offers a basic device protection plan that covers malfunctioning phones, accidental damage, loss, and theft. In the event of a lost or stolen device, T-Mobile provides support to help customers through the process, including blocking the device and suspending the line to prevent unauthorized use. Customers can also file a claim for a lost or stolen device, providing the police report number if stolen.
| Characteristics | Values |
|---|---|
| T-Mobile device protection | Not required to activate service with T-Mobile |
| Without device protection | Responsible for the full replacement cost of the device if it is lost, stolen, or damaged |
| With device protection | Access to both an insurance plan and a service contract plan |
| Discount | Buy both plans together for a discount of up to $1.50 on the Insurance Device Protection Plan |
| Property insurance | Underwritten by American Bankers Insurance Company of Florida in all states except New York |
| Property insurance in New York | Underwritten by the American Security Insurance Company |
| Claims reporting time | Within 90 days of the incident unless state law requires additional time |
| Stolen device reporting | T-Mobile reports the International Mobile Equipment Identity (IMEI) number to an international database |
| Stolen device billing | Regular billing continues until the device is reported stolen and the line is suspended |
| Lost device found | Log into My T-Mobile or T-Life and select the device, then select "I found my device" |
Explore related products
What You'll Learn
T-Mobile's Protection 360™ insurance plan
T-Mobile offers its customers the option of enrolling in its Protection 360™ insurance plan. This plan is a month-to-month program that automatically renews unless canceled. It is not required to activate service with T-Mobile, but without protection, you may be responsible for the full replacement cost of your device if it is accidentally damaged, lost, stolen, or suffers a mechanical breakdown.
Protection 360™ gives you access to both an insurance plan and a service contract plan. The insurance device protection plan provides coverage for accidental damage, loss, and theft. This includes property insurance (loss and theft) underwritten by the American Bankers Insurance Company of Florida in all states except New York. In New York, property insurance (accidental damage, loss, and theft) is underwritten by the American Security Insurance Company. The service contract obligor is the Federal Warranty Service Corporation in all states except California, where it is Sureway, Inc., in Florida, where it is United Service Protection, Inc., and in Oklahoma, where it is Assurant Service Protection, Inc. All of these companies operate under the trade name Assurant.
The service contract device protection plan provides coverage for mechanical and electrical failure, JUMP!® Upgrades, unlimited screen protector replacements, and access to tech support and mobile security apps. Eligible screen protectors purchased from T-Mobile for devices enrolled in Protection 360 can be replaced in-store at no additional cost. Screen repair is available through Assurant-authorized repair centers, and customers can easily file a claim online, in the Protection 360™ app by Assurant, or by calling Assurant directly.
If you buy both the Insurance Device Protection Plan and the Service Contract Device Protection Plan, you'll get a discount of up to $1.50 on the Insurance Device Protection Plan, depending on the device tier. The monthly cost for Protection 360™ can range from $7 to $25 (+ applicable tax) per device, depending on your device type. Adding Protection 360™ is optional and may be canceled at any time.
In the event that your device is lost or stolen, T-Mobile will report the International Mobile Equipment Identity (IMEI) number, a serial number that identifies your wireless device, to an international database. Your bill is still due as usual when your phone is lost or stolen, including your monthly plan/service costs, device payments, and device protection charges. You can dispute any charges that occur after the loss but before you suspended service and reported the incident.
Roadside Rescue: Exploring Farmers Insurance's Take on Roadside Assistance
You may want to see also
Explore related products
The process of filing a claim
If your T-Mobile phone has been stolen, you should first report it to the police and get a police report number. You should then file a claim with T-Mobile within 90 days of the incident. Only the Primary Account Holder or an authorized user can file a claim.
To file a claim, you can either call Assurant at 1-866-866-6285 or follow the steps below:
- Visit mytmoclaim.com using a web browser.
- Log in with your T-Mobile ID.
- Select "File a Claim".
- Follow the step-by-step instructions presented on the screen.
Alternatively, you can open the P360 app by Assurant, select "File a Claim", and follow the instructions provided in the app.
If you have AppleCare, you should contact Official Apple Support for accidental damage or file a claim as outlined on the T-Mobile website for loss and theft.
It is important to note that you are responsible for the full cost of repairing or replacing your device if it is lost, stolen, or damaged. T-Mobile's Protection 360™ gives you access to an insurance plan that covers accidental damage, loss, and theft. With this plan, you can make unlimited claims for accidental damage and up to five total claims in any rolling 12-month period for loss and theft.
Insuring Your Home: What Else Do You Need?
You may want to see also
Explore related products
ID theft protection and restoration
Identity theft can be a stressful and overwhelming experience, and it's becoming increasingly common. More than 63 million Americans have been affected by identity theft, and consumer fraud losses reached $12.5 billion in 2024.
There are a number of ID theft protection services available that can help to safeguard your credit, identity and bank accounts. These services monitor your credit, flag suspicious activity, and, in some cases, help you recover stolen funds. Some services also include identity theft insurance, which can cover legal fees and damages, as well as reimbursement for stolen funds and personal expenses.
When choosing an ID theft protection service, it's important to consider the features and benefits that are most important to you. Some services offer device-level security features like virus protection, VPN, and ad-tracking blockers. Others focus on online protections and privacy, aiming to protect you before your identity is stolen. Some services also offer family plans, which can provide ID theft insurance for children as well as adults.
- LifeLock: LifeLock monitors for identity theft and threats and offers a $1 million insurance package. They also provide superior customer service and have a new Norton 360 antivirus package.
- IDShield: IDShield provides all the key identity, financial, and cybersecurity protection services. They assign a dedicated licensed private investigator to your case, who will work with you until your identity is restored.
- Identity Guard: Identity Guard offers premium upper-tier plans that include full-service identity theft protection.
- Surfshark Alert: Surfshark provides detailed step-by-step guidance to help you regain control of your identity after a breach. They also offer a feature called Alternative ID, which fills out forms with fake information to protect your real data.
- IdentityForce: IdentityForce is a family-owned company with a strong reputation for high customer satisfaction. They offer early detection of fraud and comprehensive post-fraud support, including legal filings and contacting credit bureaus.
- Bitdefender Identity Theft Protection: Bitdefender uses innovative and proactive identity theft protection technologies to monitor for identity threats. They also provide total control through instant online access to your credit reports and scores.
Each of these services offers unique features and benefits, so it's important to research and compare them to find the one that best suits your needs.
The Roadside Companion: Unraveling Farmers Truck Insurance Exchange
You may want to see also
Explore related products
AppleCare and Apple warranty
AppleCare is Apple's term for its warranty programs. Every Apple device comes with a one-year limited warranty and up to 90 days of complimentary technical support. This covers manufacturing defects, such as a faulty battery or something that doesn't work out of the box. It also includes free setup support.
AppleCare+ is an extended warranty that you can purchase to protect against accidental damage and to extend the original warranty for longer. It covers damage to your device's screen, its external enclosure, and the internal components. It also gives you access to certain repairs (for a fee), 24/7 technical support, and more. AppleCare+ with Theft and Loss covers up to two incidents of theft or loss coverage every 12 months.
To check if your device is covered and see what kinds of repairs and support are included, go to Settings > General > AppleCare & Warranty, then tap your device. You can also go to mysupport.apple.com to find out if your device is covered. Sign in to your Apple Account, then choose your device.
If you want to purchase AppleCare+, you can do so when you buy your device or within 60 days of the purchase date (30 days if you're in Japan). You can also buy AppleCare+ for a refurbished item. In some cases, you can even get AppleCare+ for an uncovered iPhone or MacBook after a repair, as long as you meet certain criteria.
Insurance Inspection: Home Edition
You may want to see also
Explore related products
McAfee Security for T-Mobile
The app offers safe browsing features, such as automatically blocking malicious websites and protecting against online threats like malware, spyware, and viruses. It also provides safe browsing alerts to safeguard you from phishing and data leaks. Additionally, the Wi-Fi and system scanner notify you when connecting to unsecured Wi-Fi networks or hotspots, ensuring safer online and network connections.
The app further extends its protection to identity monitoring. With this feature, you can scan and monitor your personal data online, receive breach alerts, and quickly secure your information with provided protection tips. It allows you to monitor up to ten email addresses, ID numbers, passport numbers, bank cards, and more.
Farmers Insurance: Understanding Towing Services and Coverage Options
You may want to see also
Frequently asked questions
You can file a claim by reporting your phone as stolen to prevent unauthorized usage. You can do this by opening the P360 app by Assurant, selecting "File a Claim", and following the step-by-step instructions. You will need the police report number.
If you have device protection, you will be responsible for a deductible based on your device tier and the type of claim. Without device protection, you may be responsible for the full replacement cost of your device.
The monthly cost of Protection 360 ranges from $7 to $25 per device, depending on the device type.
