Liberty Mutual Insurance: Auto Insurance And Beyond

Liberty Mutual is one of the largest car and home insurance providers in the U.S. and has been in operation for over 100 years. The company offers a range of insurance options, including auto, homeowners, renters, and pet insurance. In addition to standard auto insurance policies, Liberty Mutual provides several add-on coverage options, such as accident forgiveness, new car replacement, better car replacement, and rental car reimbursement. Liberty Mutual also offers various discounts for young drivers, safe driving, and bundling multiple plans. The company has a solid reputation for customer service and claims processing, with an A+ rating from the Better Business Bureau.

Liberty Mutual offers a long list of discounts

Types of Discounts

• Active, retired, or reserve U.S. military members can receive discounts.
• If you get a quote before your car insurance expires, you can receive an early bird discount if you sign with Liberty Mutual.
• Full-time students with a B average or better can receive discounts.
• If your child is away at school and only occasionally drives your vehicle, you will receive a lower insurance rate.
• Vehicles equipped with advanced safety features like anti-lock brakes, electronic stability control, or adaptive headlights qualify for a discount.
• If you have a hybrid or electric car, you can receive a lower premium.
• Vehicles equipped with anti-theft technology qualify for extra savings.
• If you have an accident-free driving record, you can receive further savings.
• If you have no tickets or violations on your driving record, you can save on your premium.
• Enroll in the RightTrack safe driving program to receive an initial discount for participating and a final discount of up to 30%.
• You qualify for a discount if you're bundling multiple plans with Liberty Mutual.
• Families who purchase car insurance through Liberty Mutual save more on premiums.
• Enroll in automatic payments and get a discount.
• Pay your premium in one or two payments instead of monthly to receive a discount.
• When you get a free quote online and purchase a policy, you get a discount.
• You can save on insurance when you sign up to receive statements through email instead of the mail.

Other Discounts

Liberty Mutual also offers discounts for homeowners, newly purchased homes, new/renovated homes, new roofs, and multi-policy bundles.

The company has a wide breadth of coverage

Liberty Mutual offers a wide range of insurance products beyond auto insurance. The company provides standard auto insurance policies with optional add-ons, such as accident forgiveness, new car replacement, better car replacement, and deductible fund. In addition to auto insurance, Liberty Mutual offers homeowners, renters, pet, boat and watercraft, umbrella, antique and classic car, and ATV and off-road vehicle insurance. They also sell term and whole life insurance through third parties.

Liberty Mutual's breadth of coverage extends to various optional coverage types for auto insurance. These include a "deductible fund" that decreases a driver's deductible by $100 each year they go without a claim. Another is the "new car replacement" option, which reimburses the cost of a new car if the insured car is totaled within the first year and has less than 15,000 miles. There is also "better car replacement," which provides reimbursement for a car that is one model year newer and has 15,000 fewer miles than the totaled car.

Liberty Mutual also offers rental car reimbursement, 24-hour roadside assistance, gap insurance, and original parts replacement coverage. The company's "rental car valet service" provides a rental car to policyholders with rental reimbursement coverage if their car is damaged but still drivable. A valet driver will then take the insured car to and from the mechanic for repairs.

The company also has unique offerings, such as Teachers' Auto Insurance, which is available at no extra cost to teachers and includes vandalism loss protection, personal property coverage, and collision coverage for school-related events.

With its array of insurance products and optional coverage types, Liberty Mutual allows consumers to customize their policies to fit their specific needs.

It has a solid customer service reputation

Liberty Mutual has a solid customer service reputation, with many customers praising the company's timely claims process and responsive customer service. The company's website and app are also robust and useful, allowing customers to manage their policies, pay bills, access ID cards, and report or track claims.

In terms of industry ratings, Liberty Mutual has an "A+" rating from the Better Business Bureau (BBB) and an "A" rating for financial strength from AM Best, indicating its ability to pay out claims. In the J.D. Power 2022 U.S. Insurance Shopping Study, Liberty Mutual scored third place for large insurers, further bolstering its reputation for solid customer service.

However, it's important to note that Liberty Mutual has received some negative reviews, particularly regarding issues with contacting claims adjusters and unexpected rate increases. Additionally, in a 2022 J.D. Power auto claims satisfaction study, the company ranked below the industry average.

It offers a range of car insurance coverage options

Liberty Mutual offers a range of car insurance coverage options, including standard and optional coverages. The company provides the six main types of car insurance coverage: personal injury protection, new car replacement, 24-hour roadside assistance, original parts replacement, rental car reimbursement, and "full coverage" car insurance.

Optional coverages include accident forgiveness, better car replacement, a deductible fund, gap insurance, and original parts replacement.

Liberty Mutual also offers unique add-on coverage options, such as a lifetime repair guarantee, new car replacement insurance, and better car replacement insurance.

The company's wide breadth of coverage means consumers can customize their policy to fit their needs.

It has good programs for young drivers

Liberty Mutual offers auto insurance with a range of optional coverage types, including some good programs for young drivers.

For teens and young drivers under 25, Liberty Mutual offers affordable car insurance with several auto insurance discounts available. The New Teen Driver Discount offers a discount when a teenage driver is added to a policy within the past year. The Teen Driving Program Discount gives a discount to drivers under 21 for completing a qualified program. There is also a Good Student Discount for students under 25 who achieve at least a B average.

The RightTrack® program rewards teens for good driving behaviour and can save up to 30% on their policy. The program provides feedback to help improve driving habits and encourages safe driving behaviours.

Liberty Mutual also offers a Student-Away-At-School Discount for students who are away at school and only drive occasionally.

In addition to these programs, Liberty Mutual provides safe teen driving tips for parents to help set their teenagers up for success on the road.

Frequently asked questions