Jeffrey Wade
Papa is a company that offers a range of support services to older adults and individuals with varying levels of cognitive and physical abilities. Papa's services are provided by Papa Pals, who are caregivers that offer companionship, transportation, and assistance with activities. To become a Papa Pal, there are several requirements that must be met, including having a valid driver's license and an insured vehicle. Papa also conducts background checks and motor vehicle record checks on prospective and existing Papa Pals to ensure the safety and security of its members. One of the requirements to become a Papa Pal is to have an insured vehicle, and Papa verifies the auto insurance of its Pals. This allows them to drive users to appointments, errands, and other places.
| Characteristics | Values |
|---|---|
| Availability | Available in all 50 states |
| Accessibility | Only accessible through health insurance and employer benefit programs |
| Cost | Free for those who qualify |
| Insurance | Papa verifies the auto insurance of its Pals |
| Transportation | Papa Pals can drive members to appointments or errands |
| Tasks | Companionship, transportation, medication reminders, light housekeeping, tech help, shopping |
| Requirements | Authorized to work in the U.S., insured vehicle, valid U.S. state government-issued driver's license, able to pass a background check |
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What You'll Learn
- Papa Pal Requirements: Prospective and existing Papa Pals must undergo background checks
- Insurance: Papa verifies the auto insurance of its Pals
- Health Plan Provider: Papa supports Medicare Advantage, Medicaid, and Special Needs Health Plans
- Transportation: Papa Pals can drive members to appointments or run errands
- Cost: The service is free for those who qualify and Pals are reimbursed for travel
Papa Pal Requirements: Prospective and existing Papa Pals must undergo background checks
To ensure the safety and security of its community, Papa conducts extensive background checks on all prospective Papa Pals as part of its application process. These background checks are also required for active Papa Pals annually to maintain their standing on Papa's platform. Prospective and existing Papa Pals must provide consent for these background checks and share their valid Social Security Number and driver's license number. The background checks are carried out by a third-party provider, Turn Technologies, Inc., at no cost to the applicants or existing Papa Pals.
The background checks include criminal and motor vehicle record checks, and Papa reserves the right to disqualify a Pal at any time based on these ongoing checks. Papa Pal applicants may be disqualified for various reasons, including violent crimes, sexual offenses, theft charges, substance-related charges, and traffic-related charges. The processing time for background checks varies depending on the number of counties an applicant has resided in. Applicants can check the status of their background check at any time through the Papa Pal app.
Papa Pals are companion caregivers who provide social support and personal care for members enrolled in Medicare Advantage, Medicaid, and Special Needs Health Plans. They offer companionship, transportation, and assistance with everyday tasks. Papa Pals are not allowed to provide medical care or assist with activities of daily living, such as feeding, ambulation, dressing, hygiene, or toileting.
To become a Papa Pal, individuals must meet certain requirements, including being authorized to work in the U.S., having an insured vehicle (model year 2009 or newer) with an insurance policy in their name, and possessing a valid U.S. state-issued driver's license. Papa verifies the auto insurance of its Pals, allowing them to use their vehicles to drive members to appointments, errands, and other places.
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Insurance: Papa verifies the auto insurance of its Pals
Papa is a service that connects older adults with a "family on demand" and caregivers. Papa Pals, as the company calls them, provide companionship, transportation, and assistance with activities. The service is completely free for those who qualify and is currently available in all 50 states.
Papa Pals are required to have an insured vehicle (model year 2009 or newer) with an insurance policy in their name. Papa verifies the auto insurance of its Pals, allowing them to drive users to appointments or run errands. Pals use their own cars to drive members to appointments, the bank, the airport, or other places. They can also help with medication reminders, light housekeeping, tech help, and more.
To become a Papa Pal, applicants must submit their vehicle insurance and agree to several compliance acknowledgments, including how to handle sensitive member information. Papa conducts extensive background checks on all prospective Papa Pals, including annual background and motor vehicle checks to monitor for any new offences. These checks are run at no cost to prospective or existing Pals and are facilitated by a third-party provider, Turn Technologies, Inc.
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Health Plan Provider: Papa supports Medicare Advantage, Medicaid, and Special Needs Health Plans
Papa is a strategic partner for health plan providers, supporting Medicare Advantage, Medicaid, and Special Needs Health Plans. Papa Pal companion caregivers offer support to members and their loved ones in person or remotely. The service is available to anyone enrolled with Papa through their health plan or employer.
The Papa Pal service is designed to fill gaps in support, providing a human connection to address social determinants of health and personal care needs. Papa Pals can assist with everyday tasks, such as light housework, errands, and transportation, as well as offering companionship and support. The service can be tailored to meet the needs of older adults, helping them to live independently and address the challenges of aging in place.
The Papa Care app, available on iPhone and Android, helps members schedule visits, provide guidance, and manage their care. The app also provides Papa Pals with easy access to the information they need to deliver a great experience to members. Through the app, Papa Pals can view visit guidance, safety and educational content, and health plan resources. They can also report needs and risks in a timely manner, ensuring that these are communicated back to the health plan provider.
Papa conducts extensive background checks on prospective Papa Pals, including criminal and motor vehicle checks, to ensure the safety and security of its community. These checks are facilitated by a third-party provider and are conducted at no cost to the applicant.
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Transportation: Papa Pals can drive members to appointments or run errands
Transportation is one of the key services that Papa Pals provide. Papa Pals drive members to appointments, run errands, and help with other tasks that require travel. This could include driving members to the doctor's office, the bank, the airport, or other places. They can also accompany members inside and bring them back home. Papa Pals use their own cars to provide this service and are reimbursed $0.28 per mile traveled to, from, and during their visits.
To ensure the safety and security of its members, Papa conducts extensive background checks on all prospective Papa Pals, including criminal and motor vehicle record checks. Papa Pals must meet certain requirements to be eligible to provide transportation services. They must have a valid U.S. state government-issued driver's license and an insured vehicle (model year 2009 or newer) with an insurance policy in their name. Papa verifies the auto insurance of its Pals before they can start driving members.
In addition to transportation, Papa Pals offer a range of other support services, including companionship, light housekeeping, and assistance with technology. They provide trusted, social support and personal care for members, filling gaps in support that lead to improved healthcare utilization, lower costs, and better health outcomes. Papa Pals can also help with medication adherence by reminding members to take their prescribed medications.
Papa Pals are not just drivers or caregivers; they are companions and friends who provide a "family on-demand" atmosphere. They offer uplifting conversation and company to members, helping them stay connected to the outside world. Papa Pals are available across all 50 states and can be booked through health insurance plans or employer benefit programs. The service is completely free for those who qualify, and members can schedule visits through the Papa app or online portal, which is custom-built to be accessible for older adults and individuals with varying cognitive and physical abilities.
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Cost: The service is free for those who qualify and Pals are reimbursed for travel
Papa Pal is a service that connects older adults and underserved populations with companion caregivers. Papa Pal caregivers provide support and assistance with everyday tasks, transportation, and errands. The service is available in all 50 states and can be accessed through health insurance plans or employer-sponsored programs.
While the service is free for those who qualify, Pals are reimbursed for their travel expenses. Papa Pal caregivers are not volunteers, and they can expect to make around $15 per hour, depending on their location. For example, a Papa Pal in Nevada earns $14 per hour. This is significantly more affordable than other companion services from home care agencies, which typically cost $20-$40 per hour.
Papa Pal caregivers are not professionals and cannot provide medical care or assistance with activities of daily living, such as feeding, ambulation, dressing, hygiene, or toileting. However, they can help with household chores, meal preparation, pet care, and transportation. Papa verifies the auto insurance of its Pals, allowing them to drive users to appointments or errands using their own vehicles.
The company conducts extensive background checks on prospective Papa Pals, including criminal and motor vehicle records, and requires them to be authorized to work in the U.S. with a valid driver's license and insurance. These checks are run at no cost to prospective or existing Pals and are facilitated by a third-party provider.
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Frequently asked questions
Papa Pal is a service that provides trusted, social support and personal care for Medicare Advantage, Medicaid, and Special Needs Health Plan members. Papa Pal caregivers offer companionship, transportation, and assistance with activities.
Anyone can be a Papa Pal as long as they meet certain requirements. These include being authorized to work in the U.S., having an insured vehicle (model year 2009 or newer) with an insurance policy in your name, possessing a valid U.S. state-issued driver's license, and passing an annual background check and motor vehicle report.
Health plan members can enroll by calling 1-800-348-7951. Employee members can enroll online and then use the Papa Care app to schedule visits once eligibility is confirmed.
The service is completely free for those who qualify. Papa Pals can expect to make around $15 per hour, depending on their location.
