Jeffrey Wade
TELUS offers device protection services for smartphones, smartwatches, and tablets through its Device Care Complete plan. The plan covers loss, theft, accidental damage, and post-warranty malfunctions. It also includes cracked screen repairs, protection from liquid damage, and battery replacements. Customers have 60 days from the date of purchase to enroll in the plan, which renews monthly until canceled. While TELUS Device Care Complete provides comprehensive protection, it's important to understand the associated fees, deductibles, and limitations to make an informed decision about whether this plan is suitable for your needs.
| Characteristics | Values |
|---|---|
| Name of Insurance | Device Care Complete |
| Provider | Asurion |
| Coverage | Accidental damage, loss/theft, post-warranty and manufacturing malfunctions, cracked screens, liquid damage, etc. |
| Maximum Claims | 2 claims within a 12-month period |
| Coverage Amount | Up to $3,500 per claim |
| Deductibles/Service Fees | Yes |
| Cancellation Policy | Can be cancelled at any time |
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What You'll Learn
Monthly fees and deductibles
TELUS offers device protection coverage for repairs and replacements through its Device Care Products and AppleCare+ programs. The monthly fees and deductibles for these programs vary and are outlined below:
Device Care BYOD and Device Care Connected
These plans are optional coverage for accidental damage and post-warranty malfunctions. They renew monthly until cancelled and can be cancelled at any time. The monthly fee for Device Care BYOD (for bring-your-own phone activations) and Device Care Connected (for new smartwatches/tablets) is not specified, however, deductibles/service fees may apply. The maximum number of claims permitted within a 12-month period is two, with coverage up to $3,500 per claim. Cracked front screen repairs and battery replacements do not count towards the claim limit for Device Care Complete.
Device Care Complete
Device Care Complete offers protection for lost or stolen phones, accidental/manufacturing defects, cracked screens, and more. The monthly fee for Device Care Complete is $15, as mentioned by a user on the TELUS forum. Additionally, there may be a repair deductible, as mentioned in the same forum post, where a user was billed $100 for a repair deductible that cost less than $50.
Device Care Premium
TELUS Device Care Premium is available for a monthly fee of $6. This plan offers protection for phones, providing peace of mind in case of loss or damage.
AppleCare+
AppleCare+ is another option for device protection, however, the monthly fees and deductibles are not specified.
Previous TELUS Device Care Plans
Prior to 2016, TELUS offered a $12/month Premium option for Device Care. This plan was discontinued, and a new plan was introduced with a $7/month monthly fee. This new plan included a $79 claim fee for device damage and a $29 manufacturer's malfunction claim fee.
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Coverage for cracked screens
TELUS offers phone insurance through its Device Care Products, which include Device Care BYOD, Device Care Connected, and Device Care Complete. Device Care Complete provides coverage for cracked screens, as well as lost or stolen phone coverage and protection from accidental damage, manufacturing defects, and liquid damage. This plan can be added when purchasing a new device online, in-store, or through your My TELUS account within 60 days from the date of purchase. The cost of coverage is $17 per month, and it includes unlimited cracked screen repairs for eligible devices, with service typically completed within a few hours.
It is important to note that to be eligible for coverage, your phone must be connected to the TELUS network in Canada at the time of damage or loss. Additionally, the device must be undamaged at the time of enrolment, with no cracks, missing parts, or signs of water damage.
TELUS also offers AppleCare+, which extends the manufacturer's warranty up to 2 years and adds protection against accidental damage. While it is not specifically mentioned if AppleCare+ covers cracked screens, it is likely that it would be included under accidental damage protection.
For customers who bring their own phone, TELUS offers Device Care BYOD, which provides optional coverage for accidental damage and post-warranty malfunctions. This plan allows for a maximum of 2 claims within a 12-month period, with coverage up to $3,500 per claim. Cracked front screen repairs do not count towards the claim limit, and deductibles or service fees may apply.
In summary, TELUS offers several options for phone insurance, including Device Care Complete, AppleCare+, and Device Care BYOD, which provide varying levels of coverage for cracked screens and other types of damage. It is always a good idea to review the terms and conditions of any insurance plan before purchasing to understand the specific coverage and limitations.
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Coverage for liquid damage
TELUS offers device protection for liquid damage through its Device Care and Device Care Premium plans. For $6 per month or $99 upfront, Device Care offers protection for all devices in TELUS' lineup (except iPhones) for up to two years. This includes protection from liquid damage, accidental damage, and manufacturing defects. On the other hand, Device Care Premium offers protection for all devices, including iPhones, for $11 per month or $179 upfront. This plan also includes lost or stolen device coverage in addition to liquid, accidental damage, and manufacturing defects protection.
TELUS Device Care Complete is another option that offers protection for Android and iPhone devices. It provides coverage for lost or stolen phones and protection against accidental/manufacturing defects, cracked screens, and liquid damage. The plan can be added when purchasing a new device online, in-store, or through the My TELUS account within 60 days from the purchase date. It covers up to two incidents of accidental damage during a continuous 12-month period and includes protection from liquid damage, such as water or coffee spills.
It's important to note that while TELUS offers device protection plans, there may be additional fees or deductibles associated with repairs or replacements. For example, some users have reported unexpected charges for replacement devices or service fees for appointments. Therefore, it is essential to carefully review the terms and conditions of any device protection plan before enrolling.
Additionally, TELUS partners with Asurion for device protection services. Asurion offers coverage for accidental damage, post-warranty malfunctions, and liquid damage. However, it's important to note that there may be additional costs, such as deductibles or service fees, associated with Asurion's services. Asurion determines repair or replacement eligibility at the time of claim approval, and next-day repair services may be available in select areas.
In summary, TELUS offers several device protection plans that include coverage for liquid damage. These plans vary in terms of the devices covered, the cost, and the additional benefits included. It is important to carefully review the terms and conditions of each plan to understand the specific coverage and potential fees associated with repairs or replacements.
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Coverage for mechanical and electrical malfunction
TELUS Device Care Complete offers protection for mechanical and electrical malfunctions. This includes protection from physical damage, such as cracked screens, broken cameras, and non-functioning power ports, as well as liquid damage. The plan also includes benefits like free battery replacements, unlimited photo and video storage, and technical support for setting up your device.
The plan covers up to two incidents of accidental damage or manufacturing defects during a continuous 12-month period. The maximum coverage per claim is $3,500, and a maximum of two claims are permitted within a 12-month period. It's important to note that this plan is optional and renews monthly until cancelled.
TELUS has partnered with Asurion, a global leader in technology protection services, to deliver this device protection service. Asurion will provide quick reconnection and exceptional customer service to TELUS customers. The cost of the plan is in addition to your monthly payments, and there may be additional service fees or deductibles depending on the type of repair or replacement needed.
To enrol in Device Care Complete, you must do so within 60 days of purchasing your new TELUS device. You can enrol by visiting a TELUS store, dialling *611 from your TELUS device, or logging into your My TELUS account. It's important to note that your phone must be connected to the TELUS network in Canada at the time of damage or loss to be eligible for coverage.
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Claims process
TELUS offers device protection coverage for repairs and replacements with TELUS Device Care Products or AppleCare+. TELUS has partnered with Asurion, a global leader in technology protection services, to deliver TELUS Device Care. This service is available to TELUS and Koodo customers and protects smartphones from damage, mechanical and electrical malfunction.
TELUS Device Care Complete is optional coverage for new and bring-your-own phones, covering accidental damage, loss/theft, and post-warranty malfunctions. It can be added when purchasing a new device online, in-store, or through your My TELUS account within 60 days from the date of purchase.
When making a claim, you will need to pay a service fee. The amount of the fee will depend on the type of repair or replacement required. For example, cracked front screen repairs for eligible flip and foldable phones are $39, while inner screen and back glass repairs are subject to a higher "All Other Repairs" service fee.
To determine your specific replacement or screen repair service fee, visit phoneclaim.com/TELUS. These costs are in addition to your monthly payments.
Claims may be fulfilled with a new or refurbished product. A maximum of two claims are permitted within a 12-month period, with coverage of up to $3,500 per claim.
For Device Care Complete, cracked front screen repairs and battery replacements do not count towards the claim limit. However, for other plans, all repairs and replacements, including cracked front screen and battery replacements, do count toward the claim limit.
In select areas, eligible devices may receive next-day repair based on claim approval time, parts, and technician availability.
You can file a request 24/7 online through Asurion and even track its progress. Replacements are typically shipped the next day.
To initiate a claim or service request, you can also call TELUS or visit one of their store locations and speak to a team member.
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Frequently asked questions
Yes, Telus offers phone insurance through its Device Care Complete plan. This plan can be added when purchasing a new device or within 60 days from the date of purchase. It covers lost or stolen phones and protects against accidental/manufacturing defects, cracked screens, liquid damage, and more.
The Telus Device Care Complete plan includes protection for up to 2 incidents of accidental damage or manufacturing defects during a continuous 12-month period. It covers physical damage such as cracked screens, broken cameras, and non-functioning power ports. It also includes protection from liquid damage and offers exclusive benefits like free battery replacements, unlimited photo and video storage, and 24/7 priority access to Apple support.
The Telus Device Care Complete plan has a monthly fee, and additional costs may apply depending on the type of damage or replacement needed. For example, there is a fee of $39 for a damaged screen repair, and a higher fee for a full phone replacement. It's important to review the terms and conditions to understand all the associated costs and limitations of the plan.
