Jane Dotson
Travelers Insurance is a legitimate company that offers homeowners insurance in most U.S. states. The company provides a range of insurance products, including boat insurance, umbrella coverage, landlord insurance, and travel insurance, making it easy for customers to bundle their policies and save money. While Travelers Insurance is known for its competitive rates and comprehensive coverage, it has received mixed reviews for its claims process and customer satisfaction. Some customers have reported positive experiences with the company, while others have faced challenges with claim approvals and renewals. Overall, Travelers Insurance can be a solid option for homeowners seeking customizable coverage and eligible discounts.
| Characteristics | Values |
|---|---|
| Company | Travelers |
| Type of Insurance | Homeowners Insurance |
| Coverage | Dwelling, Personal Property, Liability |
| Discounts | Multi-policy, Loss-free, Smart Home Technology, Security Devices, Fire Protective Devices, Green Home Discount |
| Add-ons | Water Damage, Identity Theft, Flood Insurance, Boat Insurance, Umbrella Coverage, Landlord Insurance, Travel Insurance, Pet Insurance, Motorcycle Insurance |
| Customer Satisfaction | Below Average |
| Availability | All 50 States, except Florida, Alaska, Hawaii, and Louisiana |
| Cost | $2,213 per year for $300,000 in dwelling coverage |
| Payment Issues | Delayed or Evaded Payments |
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What You'll Learn
Homeowners insurance products
Homeowners insurance is a financial protection policy that pays a lump sum if your house is damaged or destroyed by disasters like fire, weather, or theft. It covers the structure of your home, your personal property, and your legal responsibility for injuries to others or their property while they’re on your property.
Travelers Insurance is the sixth-largest home insurance company in the US by market share and offers a range of insurance products. Their homeowners insurance costs $2,213 per year for a policy with $300,000 in dwelling coverage, which is slightly cheaper than the national average. Travelers also offer a range of add-ons to customize your policy, including water damage and identity theft coverage.
However, reviews of Travelers Insurance are mixed. While some customers have had positive experiences, with no issues when filing claims, others have criticized the company for failing to honour its commitments. Some reviewers have also given the company low ratings for customer satisfaction.
When choosing a homeowners insurance product, it is important to consider your coverage needs and budget, as well as the company’s reviews and ratings. Some other companies that offer homeowners insurance include USAA, Amica, Allstate, and Auto-Owners, which all placed in the top five in consumer surveys.
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Discount opportunities
Travelers Insurance offers a range of discount opportunities for its customers. One of the most prominent ways to save money on your homeowners insurance is to bundle multiple policies. By purchasing additional policies with Travelers, such as auto, boat, umbrella, or landlord insurance, you can take advantage of premium discounts. The more policies you have with Travelers, the more you can save.
Another way to save on your homeowners insurance is by taking advantage of the "green home" discount. Travelers offers a discount of up to 5% for homes that are certified as "green" by the Leadership Energy and Environmental Design (LEED) organization. This discount encourages homeowners to rebuild with eco-friendly materials after a covered loss.
Additionally, Travelers offers discounts for customers who install smart home technology. If you equip your home with qualified smart home technology, security, and fire protective devices, you may be eligible for savings. Smart home technology can alert you to potential issues, such as fire, water, or burglary events, helping to mitigate losses.
For those who are new to Travelers, you may be eligible for a discount if you get an auto quote before your current policy expires. This discount depends on how far in advance you purchase your policy. Furthermore, Travelers offers discounts for safe drivers, good students, and those who complete approved driver education courses.
Lastly, Travelers provides member and employee discounts for participating groups through the Travelers Affinity Auto & Home Program. This program offers special program rates and convenient payment options for members of participating businesses, associations, and credit unions.
By taking advantage of these discount opportunities, customers can save money on their homeowners insurance while also benefiting from the additional protections offered by Travelers Insurance.
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Customer satisfaction
Customer reviews of Travelers Homeowners Insurance are mixed. While some customers have praised the company for offering cheap insurance rates, others have criticised its customer service and claims process.
Some customers have expressed satisfaction with Travelers' rates, describing them as "cheap" and "low". The company offers a range of discounts, including multi-policy, loss-free, and protective device discounts. For example, customers can save up to 10% by purchasing a policy in advance of its effective date. According to Insurance.com, Travelers landed in the No. 7 spot for home insurance in their 2025 ranking, earning 3.8 stars out of 5. However, they also noted that the company's rates are high, and an S&P Global report found that Travelers' rates increased by 36.8% on average since 2022. Business Insider also noted that Travelers' rates are competitive and comparable to other large insurers, but that the company offers few customer perks.
On the other hand, Travelers has received below-average scores in J.D. Power's customer satisfaction surveys, including their 2022 Property Claims Satisfaction Study and 2024 U.S. Home Insurance Study. Online reviewers have criticised the claims process, with some customers reporting that the company failed to honour their commitments and denied or evaded responsibility for claims. One customer shared that Travelers did not renew their policy after they filed a claim for storm damage, while another mentioned that the company denied their claim for tree removal after a hurricane. Additionally, some customers have questioned whether the low rates are due to a lack of good customer service.
Despite the mixed reviews, Travelers is one of the oldest and most trusted home insurance providers, offering industry-best financial ratings and flexible policy options for various coverage needs and budgets. The company provides standard coverage that is easy to understand and is available in most U.S. states. Travelers also stands out by offering phone support and live representatives in addition to online and app-based claim filing options.
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Claim filing process
Travelers Insurance is the sixth-largest home insurance company in the US by market share, and it offers homeowners insurance in most US states except Florida, Alaska, Hawaii, and Louisiana. The company offers a suite of insurance products, including boat insurance, umbrella coverage, landlord insurance, travel insurance, pet insurance, motorcycle insurance, and flood insurance.
The claim filing process for Travelers Insurance is as follows:
Step 1: Gather Information
Firstly, ensure that your home insurance policy provides the coverage you need. Liability coverage, for example, can protect you in the event of a claim and provide a defense in the event of a lawsuit.
Step 2: Prepare to File
Before filing your claim, gather your policy information, a description of the loss, and your contact information. Take pictures of the damage, and if you have an inventory of your possessions, review it to document your losses. If your home is at risk of further damage, try to prevent this from happening. For instance, if there is a hole in your roof, cover it with a tarp. Keep receipts for any mitigation work.
Step 3: File the Claim
You can file your claim online or over the phone. Most simple claims are faster and easier to file online through your MyTravelers® account. However, if there is significant property damage or injuries, call the 24/7 hotline.
Step 4: Claim Assessment
Once you have filed your claim, a claim professional (also called an adjuster) will be assigned to work with you to adjust your claim. They will determine whether your policy covers the loss. If it does, you can expect to receive a check based on an estimate of the damage, either immediately or soon afterward.
Step 5: Temporary Housing
If you are unable to stay in your home after a covered loss, your homeowners policy may reimburse you for additional living expenses, such as hotels, car rentals, and other daily expenses incurred due to temporary relocation. Your insurance carrier may refer you to a service provider or give you permission to stay at a hotel or rental property.
Step 6: Receiving Payment
After the claim professional confirms that your policy covers the loss, you will receive a payment based on the damage estimate. This payment may be made on the spot or shortly afterward.
It is important to note that the length of time to resolve a claim varies depending on the loss and the insurer. While some customers have praised Travelers Insurance for a smooth claim process, others have criticized the company for failing to honor its commitments. Therefore, it is advisable to carefully review your policy and understand the claim process before choosing an insurance provider.
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Coverage and add-ons
Travelers is the sixth-largest home insurance company in the US by market share and is available in all 50 states. The company offers a range of insurance products, including homeowners insurance, which can be bundled with other policies for additional savings.
Coverage
Travelers' homeowners insurance provides financial protection for your home and assets in the event of damage or loss. This includes dwelling coverage, which can help pay for repairs or rebuilding if your home is damaged by a covered event. Personal property coverage is also included, which protects your personal items, such as furniture, clothing, sporting goods, and electronics, if they are damaged or destroyed. Liability coverage is another component, which safeguards you in the event of a claim or lawsuit due to bodily injury or property damage caused by you or a family member.
Add-ons
Travelers offer a variety of optional add-ons and coverages to customize your policy:
- Water damage coverage for plumbing issues, with a predetermined dollar limit.
- Identity theft protection, covering expenses up to $25,000 for restoring your identity.
- Green home discount of up to 5% for eco-minded homeowners, with optional coverage for rebuilding with green materials.
- Discounts for smart home technology, security, and fire protective devices.
- Multi-policy discounts when bundling with other Travelers products, such as auto, boat, umbrella, or flood insurance.
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Frequently asked questions
Travelers' homeowners insurance covers dwelling, personal property, and liability. Dwelling coverage can help you pay to repair or rebuild your home if it is damaged by a covered event. Personal property coverage pays for personal items in your home that may be damaged or destroyed by a covered cause of loss. Liability coverage can help protect you in the event of a claim.
Travelers is the sixth-largest home insurance company in the U.S. by market share and is well-recognized in the insurance space. The company offers a suite of insurance products, which makes bundling an easy way to save. You can bundle your Travelers homeowners insurance with another Travelers product, such as boat insurance, umbrella coverage, landlord insurance, travel insurance, pet insurance, motorcycle insurance, and flood insurance. Travelers also offers a wide range of optional coverages and add-ons for home insurance.
Online reviewers criticize the claims process. Travelers scores below average for customer satisfaction, according to J.D. Some customers have reported issues with the company failing to honor their commitments to paying customers.
Travelers homeowners insurance is available in all 50 states. However, its coverage options and discounts may vary depending on location. For example, in some states like California, you'll need to work with an independent agent to get a quote.
