Jeffrey Wade
MassHealth offers health and dental benefits to Massachusetts residents. To apply for MassHealth insurance, you must be a resident of Massachusetts, meet certain financial requirements, and meet eligibility requirements based on your age and caregiver status. You can apply online, by phone, or in person. If you are 65 or older, or need long-term care, you can apply for MassHealth coverage for seniors and people needing long-term care services. The application process involves providing various documents and information, such as Social Security numbers, income details, and health insurance information. MassHealth Enrollment Centers (MECs) can assist with applications, but they cannot enroll you in a health plan.
| Characteristics | Values |
|---|---|
| Who is eligible for MassHealth Insurance? | Individuals, families, seniors, people with disabilities, and people of any age who need long-term care services. |
| How to apply | Online, by phone, by mail, or in person. |
| Documents required | Social Security numbers, employer and <co: 0,11>income information, and information about any other health insurance. |
| Additional information | Free aids and services are available to people with disabilities. Interpreter services are also available. |
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What You'll Learn
Eligibility requirements
To be eligible for MassHealth insurance, you must be a resident of Massachusetts. This includes those who are living in Massachusetts with or without a fixed address or have entered the state with a job commitment or seeking employment. If you are 65 or older, you may be eligible for MassHealth coverage for seniors. If you need long-term care at any age, you may also be eligible.
MassHealth offers different types of coverage depending on your situation. For instance, if you are a parent or adult caretaker relative living with children younger than 19 years old, you may be eligible for MassHealth coverage. Similarly, if you are the spouse or former spouse of one of those relatives and are the primary caretaker of these children when neither parent is living in the home, you may be eligible.
To determine financial eligibility, MassHealth will consider your income and employer information. You will also need to provide Social Security numbers and information about any job-related or other health insurance that you are currently enrolled in or have access to.
If you are a noncitizen, your citizenship or satisfactory immigration status must be verified. MassHealth may conduct information matches with state and federal agencies. If you do not provide this information, you may be considered for fewer benefits.
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Application process
To apply for MassHealth insurance, you must be a Massachusetts resident or intend to become a resident. If you meet this criterion, you can apply for MassHealth insurance online, by phone, or in person.
Online
The application for MassHealth insurance can be completed and submitted online in English or Spanish. You can use any version of Adobe Acrobat, including the free Adobe Reader, to fill out the form. Once you have completed all the required fields, Adobe will allow you to submit the form electronically. You will need a valid email address to complete the form and verify your submission. Please note that the form must be completed in one sitting. If you are unable to do so, you can print the form, fill it out by hand, and mail or fax it, along with any supporting documents, to MassHealth.
By Phone
To apply for MassHealth insurance by phone, you can call the MassHealth Customer Service Center at (800) 841-2900. TDD/TTY users can call 711. Phone services are available Monday through Friday from 8 a.m. to 5 p.m. Interpreter services are available.
In Person
You can apply for MassHealth insurance in person by visiting one of the MassHealth Enrollment Centers (MECs) listed below. The Enrollment Centers are open for limited walk-in appointments, but you can also use MassHealth's appointment scheduler to meet with a MassHealth Customer Service Representative. Please note that MECs can help you with applications but cannot enroll you in a health plan. An after-hours drop box is available at each location to submit your application in person.
- Chelsea: 45 Spruce Street Chelsea, MA 02150
- Springfield: 88 Industry Avenue, Suite D Springfield, MA 01104
- Taunton: 21 Spring Street, Suite 4 Taunton, MA 02780
- Quincy: 100 Hancock Street, 1st floor Quincy, MA 02171
- Worcester: 50 SW Cutoff, Suite 1A Worcester, MA 01604
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$19.95
Required documents
To apply for MassHealth insurance, you must be a resident of Massachusetts. If you are applying for MassHealth coverage for seniors and people who need long-term care services, you will need to provide the following information and documents:
- Social Security numbers for every household member who is applying.
- Employer and income information for everyone in your household (for example, from paystubs or wage statements).
- Information about any job-related or other health insurance that you are currently enrolled in or have access to.
- Documentation of income, assets, citizenship, or immigration status, etc.
If you are 65 or older and applying for MassHealth coverage, you may also need to provide the following additional information:
- Age 65 or older and disabled, and either working 40 or more hours a month, or currently working and having worked at least 240 hours in the six months immediately before the month of application.
- Not an adult relative living with and taking care of a child younger than 19 years of age when neither parent is living in home.
You can apply for MassHealth coverage online, by mail, or by fax. If you are under 65, an MA Login Account is the fastest way to renew your coverage. If you do not have an account, you can use the web link provided in your renewal notice to create one. You can also call the MassHealth Customer Service Center at (800) 841-2900 to get help creating your online account. You will need a valid email address to complete the online application form.
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Contacting customer service
To contact the MassHealth Customer Service Center, you can call (800) 841-2900 or, for TDD/TTY, call 711. Services are available 24 hours a day in English and Spanish, with other services available Monday to Friday from 8 a.m. to 5 p.m., including interpreter services.
If you need help creating your online account, you can call the MassHealth Customer Service Center. You will need an email address.
If you need help with your application, you can contact a MassHealth Customer Service Representative. The Enrollment Centers are open for limited walk-in appointments, but it is recommended that you use MassHealth's appointment scheduler. MECs (MassHealth Enrollment Centers) can help with applications but cannot enroll you in a health plan.
You can also submit your application in person using the after-hours drop box at the following locations:
- Chelsea, 45 Spruce Street, Chelsea, MA 02150
- Springfield, 88 Industry Avenue, Suite D, Springfield, MA 01104
- Taunton, 21 Spring Street, Suite 4, Taunton, MA 02780
- Quincy, 100 Hancock Street, 1st floor, Quincy, MA 02171
- Worcester, 50 SW Cutoff, Suite 1A, Worcester, MA 01604
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Enrollment centres
To apply for MassHealth insurance, you can visit one of the many enrollment centres located across Massachusetts. These centres provide in-person assistance to individuals seeking to enrol in MassHealth or other health insurance plans. The centres are typically staffed with trained and certified application assisters or brokers who can guide you through the application process, answer your questions, and help you select the most suitable plan for your needs. Here is some detailed information about what you can expect at these enrollment centres:
Location and Hours of Operation:
Documentation and Requirements:
When visiting an enrolment centre, ensure you bring all the necessary documentation to support your application. This typically includes proof of identity, such as a driver's license or passport, and proof of income, such as pay stubs or tax returns. The specific requirements may vary depending on your situation, so it is advisable to review the MassHealth website or consult with an application assister beforehand.
In-Person Assistance:
At the enrolment centre, you will be able to meet with a certified application assister or broker. These individuals are trained to help you navigate the application process and understand the different insurance options available. They can provide guidance on eligibility requirements, assist you in completing the necessary forms, and answer any questions or concerns you may have about the process.
Language Assistance:
If you require assistance in a language other than English, many enrolment centres offer language support. This may include staff members who are multilingual or the availability of translation services. Be sure to inquire about language assistance when you visit the centre or when you call ahead to confirm their services.
Privacy and Confidentiality:
The enrolment centres maintain strict privacy and confidentiality protocols. Your personal information and financial details will be handled securely and discreetly. The staff at the centres are trained to protect your privacy and ensure that your information is used solely for the purpose of determining your eligibility and enrolling you in the appropriate insurance plan.
Remember to check the MassHealth website or contact the centre directly for the most up-to-date information regarding their services, locations, and operating hours.
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Frequently asked questions
To be eligible for MassHealth Insurance, you must be a resident of Massachusetts or intend to become one. Other eligibility requirements are based on your age, caregiver status, certain health conditions, or disabilities.
You may need to provide the following documents: Social Security numbers, employer and income information, and information about any job-related or other health insurance that you are currently enrolled in or have access to.
You can apply for MassHealth Insurance online, by mail, or by fax. You can also submit your application in person at one of the MassHealth Enrollment Centers.
You can find the application form for MassHealth Insurance on the official website: mass.gov. Any version of Adobe Acrobat, including the free Adobe Reader, can be used to complete the application form.
Yes, you can get help with your application by contacting the MassHealth Customer Service Center at (800) 841-2900 or TDD/TTY: 711. Self-service options are also available 24 hours a day in English and Spanish.
