
If you are looking to change your insurance through Medicaid in Kentucky, there are a few things you should know. Firstly, it's important to understand that Medicaid is a federal-state health plan that provides coverage for low-income adults, children, pregnant women, elderly adults, and people with disabilities. In Kentucky, this program is called Kentucky Medicaid. To change your insurance through Kentucky Medicaid, you can start by visiting the kynect site or consulting a kynector or local insurance agent to explore other options. You can also call the Kentucky Department for Medicaid Services (KDMS) at 855-446-1245 or Kentucky's enrollment kynector at 855-306-8959 to inquire about changing your plan. Additionally, as a new enrollee, you have the option to select your main doctor and choose a managed care plan such as Humana Healthy Horizons, which is specifically designed to provide comprehensive care and support to Kentucky Medicaid enrollees.
| Characteristics | Values |
|---|---|
| Name of the insurance | Kentucky Medicaid |
| Who is eligible | Low-income adults, children, pregnant women, elderly adults, and people with disabilities |
| Recertification period | 12 months |
| Review name | Redetermination |
| Online health insurance site | kynect |
| Phone number | 1-855-4kynect (459-6328) |
| Department | Department for Community Based Services |
| Department phone number | 1-855-306-8959 |
| Medicaid Commissioner | Lisa Lee |
| Medicaid Product | Humana Healthy Horizons |
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What You'll Learn

Changing your insurance plan with Humana Healthy Horizons
If you need to change your insurance plan through Medicaid in Kentucky, you can do so through Humana Healthy Horizons. Humana Healthy Horizons in Kentucky is a Medicaid product of Humana Health Plan Inc.
Humana Healthy Horizons provides eligible Kentucky residents with Medicaid coverage. The plan includes dental, hearing, medical, and vision coverage, as well as behavioural health benefits and extra perks.
To change your insurance plan, you can start by reviewing your current coverage and the options available through Humana Healthy Horizons. You can find this information in your Enrollee Handbook or on the Humana website. The website also provides access to your MyHumana account, where you can easily access claims, drug prices, and in-network doctors.
If you have specific questions or need help changing your insurance plan, you can contact Humana's customer support. Their contact number is 1-855-300-5528 (TTY: 711), and they are available Monday through Friday from 7:00 a.m. to 7:00 p.m. ET.
Additionally, you can make changes to your insurance plan through Kentucky's online health insurance site, kynect. You can log in to your account and update your information, as well as check for any messages requiring your action. If you need assistance, you can call the kynect hotline at 1-855-459-6328 or visit any Department for Community Based Service office in your county.
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Applying for Medicaid
To apply for Medicaid in Kentucky, you must first understand the eligibility requirements. Medicaid is a federal-state health plan that provides crucial health-care benefits to low-income earners who meet the eligibility requirements. In Kentucky, it is administered under the Kentucky Medical Program, which provides health care for low-income earners with no or limited health insurance.
To qualify for Medicaid in the state, you must belong to one of the following categories: low-income adults, children, pregnant women, elderly adults, or people with disabilities. Even if you belong to one of these categories, you may not qualify for coverage unless you meet the financial and income requirements. The state will review your eligibility every 12 months, and this review is called redetermination.
You can apply for Medicaid by mail, online, or in person. If applying by mail or online is not possible, you can visit any Department for Community-Based Service office, as there is one in every county. You can also call the kynect hotline (1-855-459-6328) to ask for help in finding a kynector—workers trained to help people access health coverage. Additionally, state workers are on hand daily at the Kentucky State Fair to provide information and assist with the application or renewal process.
If you have an account through kynect, Kentucky's online health insurance site, you can log in and update your information and check if there are any messages requiring action. If your address has changed in the past three years, make sure the state has your current address by notifying the Department for Community-Based Services in your county or by calling 1-855-306-8959.
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Switching to a new plan
In Kentucky, Medicaid is called Kentucky Medicaid. It covers low-income adults, children, pregnant women, elderly adults, and people with disabilities.
When you first enroll in a Medicaid managed care plan, you have 90 days to try the plan. During this 90-day period, you can switch for any reason to a new plan. After the 90-day period ends, you cannot change health plans until the next open enrollment period, unless you have an event that allows a change. The yearly open enrollment period gives mandatory enrollees another chance to change plans for any reason.
If you want to switch to Humana Healthy Horizons, call the Kentucky Department for Medicaid Services (KDMS) at 855-446-1245, from 8 a.m. You can also visit the kynect site or meet with a kynector or local insurance agent to look for other options. A number of low-cost health plans are available with federal subsidies that make them affordable.
Some Medicaid enrollees can change their plans at any time, for any reason. To find out if you may change plans, call Kentucky's enrollment kynector at 855-306-8959 (TTY: 711).
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Medicaid renewal
In Kentucky, Medicaid is called Kentucky Medicaid. It provides health care for low-income adults, children, pregnant women, elderly adults, and people with disabilities.
During the COVID-19 pandemic, the requirement to renew Medicaid coverage was suspended for three years. However, in Kentucky, this requirement resumed in May 2023. Now, Medicaid enrollees must participate in an annual renewal process to determine their eligibility for Medicaid. The state will review eligibility every 12 months, and this review is called redetermination.
The renewal process involves the state sending out notices to enrollees. If you have received such a notice, make sure to read it carefully and return any requested information. Notices will be sent by mail, so ensure that the state has your current address. You can update your address by notifying the Department for Community Based Services in your county or by calling 1-855-306-8959. If you have an account through kynect, Kentucky's online health insurance site, you can also log in to update your information and check for messages.
If you do not receive a notice in the mail, you can still apply for renewal by mail, online, or in person at any Department for Community Based Service office. You can also call the kynect hotline to ask for help finding a kynector—workers trained to assist people in accessing health coverage.
It is important to note that Medicaid renewals must be initiated by March 31, 2024, and completed by May 31, 2024. Notices will be sent out about 60 days before an individual's renewal date, and the renewal process will vary depending on the date of enrollment.
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Losing your Medicaid coverage
In Kentucky, Medicaid coverage is reviewed every 12 months through a process called redetermination. During this review, the state will determine if you and your family members still qualify for Medicaid based on factors such as income and household size. If your income has increased and you no longer meet the eligibility criteria, you may lose your Medicaid coverage.
It is important to keep your information up to date with the state to avoid losing your coverage. If your address has changed, be sure to notify the Department for Community Based Services in your county or call their hotline. You can also update your information through the state's online health insurance site, kynect. Additionally, be on the lookout for notices from state Medicaid officials and be sure to respond to them promptly with any requested information.
If you do lose your Medicaid coverage, there are still options available to you. You may be eligible for low-cost, federally-subsidized private health plans through kynect. These plans are designed to be affordable, and health advocates are working to ensure that people who are eligible remain insured. You can also visit the kynect site or meet with a local insurance agent to explore other options and find a plan that fits your needs.
While the threat of losing Medicaid coverage is a very real concern for many Americans, it's important to stay informed and take the necessary steps to maintain your coverage or find alternative options. By being proactive and staying up to date with any changes or requirements, you can help ensure that you continue to have access to the healthcare services you need.
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Frequently asked questions
To change your insurance through Medicaid in Kentucky, you can either visit the kynect site or meet with a kynector or local insurance agent to discuss other options. You can also call the Kentucky Department for Medicaid Services (KDMS) at 855-446-1245 or Kentucky's enrollment kynector at 855-306-8959.
Some insurance options through Medicaid in Kentucky include Humana Healthy Horizons and Aetna Better Health of Kentucky. There are also a number of low-cost health plans available with federal subsidies.
To qualify for Medicaid in Kentucky, you must be a low-income adult, child, pregnant woman, elderly adult, or person with disabilities. You can also read the answers to the 10 common questions about qualifying for Medicaid.







































