Jane Dotson
HUSKY Health is a Connecticut-based health insurance program that offers medical coverage to eligible children, parents, caregivers, elders, people with disabilities, adults without dependent children, and pregnant women. The program includes Medicaid and the Children's Health Insurance Program (CHIP). If you are a HUSKY Health member and need a ride to your healthcare appointment, you can schedule non-emergency medical transportation (NEMT) through MTM Health. You can call MTM Health or use their mobile app or web portal to arrange your rides.
| Characteristics | Values |
|---|---|
| Name of the service | Connecticut Non-Emergency Medical Transportation (NEMT) |
| Managed by | MTM Health |
| Who can avail the service | Eligible HUSKY Health Medicaid members |
| How to avail the service | Call MTM Health or use the MTM Link mobile app or web portal |
| MTM Health Phone Number | 1-855-478-7350 |
| MTM Health Customer Service Timings | Monday to Friday, 7 a.m. to 6 p.m. EST |
| Time required to schedule a ride | At least two business days before the appointment |
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What You'll Learn
Non-emergency medical transportation (NEMT) services in Connecticut
Husky Health is a program that offers medical coverage to eligible Connecticut residents who are children, parents, caregivers, elders, people with disabilities, adults without dependent children, and pregnant women. It is managed by the Department of Social Services and includes Medicaid and the Children's Health Insurance Program.
For those who are eligible for Husky Health, non-emergency medical transportation (NEMT) services are available in Connecticut through MTM Health. NEMT is a limited transportation benefit that helps eligible Husky Health Medicaid members get to and from their healthcare appointments. This service is available to Husky Health members who have no other means of transportation to their medical, behavioral health, or dental appointments.
MTM Health acquired Veyo in 2022, and as a result, the Connecticut NEMT program is now operated by MTM Health. To schedule a ride, you can call MTM Health at 1-855-478-7350, use their web chat services, or download and use the MTM Link Member mobile app or web portal. Their customer service team is available Monday through Friday from 7 a.m. to 6 p.m. EST.
It is important to note that NEMT services are only available to Husky Health members who meet certain eligibility criteria and do not have alternative transportation options. This includes members of Husky A, C, D, and limited benefit programs who cannot drive themselves or have no other means of transportation to their appointments.
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Arranging rides for eligible HUSKY Health Medicaid members
HUSKY Health is a program that includes Medicaid and the Children's Health Insurance Program. It is managed by the Department of Social Services and offers medical coverage to eligible Connecticut residents who are U.S. citizens or qualified immigrants. This includes children, parents, caregivers, elders, people with disabilities, adults without dependent children, and pregnant women.
To arrange non-emergency medical transportation (NEMT) services for eligible HUSKY Health Medicaid members, you can contact MTM Health. They manage NEMT services in Connecticut and arrange rides for eligible members to help them get to and from their healthcare appointments. NEMT is a limited transportation benefit available to eligible Medicaid members who have no other means of transportation to their medical, behavioral health, or dental appointments.
To schedule a ride, you can call MTM Health or use their MTM Link mobile app or web portal. When calling for rides, you can also opt into their text notification platform, which will send you updates and real-time information about your driver. It is recommended that you schedule your trip at least two business days before your appointment, unless it is urgent. Urgent rides can be scheduled 24 hours a day, seven days a week.
Remember that NEMT services are only available to HUSKY Health Medicaid members who meet certain eligibility criteria and do not have alternative transportation options. This includes members of HUSKY A, C, D, and limited benefit programs.
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MTM Link mobile app or web portal to schedule rides
Husky Health is a Connecticut-based health insurance program that includes Medicaid and the Children's Health Insurance Program. It offers medical coverage to eligible children, parents, caregivers, elders, people with disabilities, adults without dependent children, and pregnant women.
To schedule non-emergency medical transportation for routine and life-sustaining appointments, eligible Husky Health members can use the MTM Link mobile app or web portal. This tool allows users to book new rides, review existing rides, and cancel rides from their computers or mobile devices.
The MTM Link Member mobile app is available for download on the Apple App Store or Google Play for Android devices. It offers similar functionality to the web-based Member Portal application, allowing users to manage their rides without having to call MTM or wait on hold to speak to a representative.
Through the MTM Link app or web portal, users can review details about their upcoming rides, including the status, mode of transportation, pick-up time and address, drop-off address, and transportation provider information. To book a new ride, users simply click on "Request A Ride," select the date, and enter their ride details, including pick-up and drop-off locations and times. If users are ready for pick-up, they can click "I'm Ready," and their driver should arrive within one hour.
Overall, the MTM Link mobile app and web portal provide a convenient and efficient way for Husky Health members to schedule and manage their non-emergency medical transportation needs.
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Text notification platform for ride updates and driver information
Husky Health members in Connecticut can access non-emergency medical transportation (NEMT) services through MTM Health. NEMT is a limited transportation benefit available to eligible Medicaid members who have no other way of getting to their medical, behavioural health, or dental appointments. Husky Health members can call MTM Health or use the MTM Link mobile app or web portal to schedule their rides.
When calling for rides, Husky Health members can opt into the text notification platform to receive updates and real-time information about their trips and drivers. This platform provides a convenient way to stay informed and connected, ensuring that members can effectively manage their trips. The text notifications include important details such as ride updates and driver information, enabling members to be prepared and reducing potential wait times.
The text notification platform offers a user-friendly interface, making it easy for members to navigate and access the information they need. It provides timely updates, such as the expected arrival time of the driver and any changes or delays. This real-time information empowers members to plan their journeys effectively and make any necessary arrangements. For instance, if a member's driver has not shown up, they can promptly reach out to a customer service representative through the website or by calling the dedicated phone number.
Additionally, the text notification platform may allow members to customise their preferences, such as the frequency and type of notifications they receive. This personalised approach ensures that members only receive the information they need, reducing potential information overload. The platform may also offer language options to cater to a diverse range of members. Overall, the text notification platform enhances the member experience by providing clear and timely updates, reducing uncertainty, and improving trip management.
By utilising the text notification platform, members can benefit from enhanced trip coordination and efficient communication with their drivers. This service ensures that members are well-informed throughout their journey, from the initial scheduling of the ride to receiving real-time updates during the trip. The platform's user-friendly features, combined with the availability of customer support, demonstrate a commitment to providing a reliable and stress-free experience for Husky Health members utilising the NEMT service.
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Transportation services for medical appointments
To be eligible for NEMT services, you must be a HUSKY Health Medicaid member with no means of transportation available to you. This includes not having access to a vehicle, not being able to drive yourself, and not having a neighbour, friend, relative, or voluntary organisation that can transport you to your appointment.
NEMT services are available to HUSKY A, C, D, and limited benefit members. To schedule a ride, you can call MTM Health or use their MTM Link mobile app or web portal. When calling or scheduling online, you will need to provide your member ID number, name, and date of birth. It is recommended to schedule your trip at least two business days before your appointment, unless it is urgent. Urgent rides can be scheduled 24 hours a day, seven days a week.
MTM Health is dedicated to providing high-quality transportation services and ensuring that members can access the healthcare they need. They also offer a text notification platform that provides real-time updates on your driver and allows you to chat with a representative if there are any issues.
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Frequently asked questions
You can call MTM Health to set up rides for eligible Husky Health Medicaid members to help them get to and from their healthcare appointments. You can also use the MTM Link mobile app or web portal to schedule your rides without calling.
The phone number for MTM Health is 1-855-478-7350.
MTM Health's customer service team is available Monday through Friday from 7 a.m. to 6 p.m. EST.
