Haris Ashley
Uber drivers are required to upload certain documents to their accounts to get set up on the Driver app. These include insurance documents, which can be accessed by selecting 'Account' from the menu, then choosing 'Insurance'. This is where drivers can view their Certificates of Insurance. Uber also provides a resource called the Crash Centre, which drivers can access via a notification on their app homepage after submitting a claim. Here, drivers can view their claim's status and see rental car options.
| Characteristics | Values |
|---|---|
| How to view insurance documents | Access the Certificates of Insurance in the Driver app by selecting 'Account' from the menu, then 'Insurance' |
| How to upload insurance documents | Upload the insurance document in the Uber app or on your profile at Uber.com |
| Requirements for uploading documents | Documents must be original, clearly visible and contain all required details |
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What You'll Learn
Accessing insurance documents via the Uber Driver app
To access insurance documents via the Uber Driver app, you must first ensure that you have uploaded them. To do this, open the Uber Driver app and go to the "Account" section in the menu. From there, select "Insurance" and upload your insurance documents.
You can also access the Certificates of Insurance in the Uber Driver app. To do this, go to the "Account" section in the menu and select "Insurance". Here, you will be able to view and access the relevant insurance documents.
If you are involved in an accident, you can report it through the Driver app. Tap the Safety Toolkit by selecting the blue shield symbol in the bottom left corner of the map and then tap "Report a crash". You can then report the incident and submit your claim.
The Uber Driver app also provides access to the Crash Centre, which is a valuable resource for various purposes. It allows you to contact Uber's insurer, view the status of your claim, explore rental car options, and more. You can access the Crash Centre by submitting a claim, after which a notification will direct you to the Crash Centre on the app's homepage.
Additionally, you can upload your insurance card or declaration page in the Uber app or on your profile at Uber.com. If you don't have your insurance declaration page, you can check your mail, log into your insurance company's website, or contact them directly to request the document.
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Uploading insurance documents to the Uber Driver app
To upload insurance documents to the Uber Driver app, you must first download a copy of your insurance card from your insurance company's website. Then, take a screenshot of the downloaded copy and submit it through the app.
You can also access the Certificates of Insurance in your Uber Driver app. From the menu, choose "Account", then select "Insurance".
If your name isn't on your insurance card, you'll need to provide your insurance declaration page. You can upload this along with your insurance card in the Uber app or on your profile at Uber.com.
If you're having trouble uploading your insurance documents, try logging on to the Uber website and checking your documents. You can also try uploading them from a computer through the website "drivers.uber.com".
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Reporting an accident via the Uber Driver app
If you're involved in an accident, the first thing to do is to ensure that everyone involved is okay. If there are injuries or damage, contact the police and paramedics. Save the police report number if you can. Take photos of any damage to the vehicles involved, including your own, and get the contact and insurance information of other drivers and riders. It's also a good idea to take photos of the accident location if it's safe to do so.
Once you've gathered all the necessary information, you can report the accident to Uber via the Driver app. Select the Safety Toolkit by tapping the blue shield symbol in the bottom left corner of the map, then tap "Report a crash". Report what happened and submit your claim.
Alternatively, you can speak directly with a trained agent by going to the Help section of the Driver app and selecting "Call Support". You can also choose "Safety" from the Help section of your app, then select the "Safety Incident Reporting Line".
After your claim is submitted, a notification will show up on your Driver app homepage directing you to the Crash Center. This is your resource for contacting Uber’s insurer, viewing your claim’s status, and seeing rental car options.
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Uber's insurance coverage for rental cars
To view insurance documents on the Uber Driver app, go to your account and select the 'Insurance' tab. From there, you can choose between liability and damage waiver to view the policy number. You can also access the Certificates of Insurance by selecting 'Account' from the menu and then choosing 'Insurance'.
Now, onto the topic of Uber's insurance coverage for rental cars. Uber does offer its own rideshare insurance coverage, but it is important to note that this insurance has several coverage gaps. Uber's insurance does not cover rental cars. If you are in an accident, Uber's insurance will not provide a rental car for you. Instead, you will need to explore rental options through the Vehicle Marketplace while your car is being repaired.
As an independent contractor, you are responsible for maintaining your car. It is recommended that you have your own personal car insurance policy in addition to Uber's insurance to ensure you are fully protected. Many personal auto insurers offer additional insurance for rideshare drivers, which can provide peace of mind in the event of an accident.
If you are a commercial driver using a commercial vehicle, such as a licensed for-hire vehicle, black car, limousine, livery vehicle, or taxi, you must have your own commercial insurance to drive with Uber.
Additionally, if you rent a vehicle through Uber's Vehicle Marketplace, all rental offers include insurance. However, some partners offer the option to purchase additional insurance, and it is up to you to decide if you want that extra coverage.
It is important to understand the different coverage periods that insurers use for ridesharing trips. These periods dictate whether your personal policy or Uber's policy will provide coverage in the event of an accident:
- Period 1: The Uber app is on, but you are waiting for a ride request.
- Period 2: You have accepted a ride request and are on your way to pick up a passenger.
- Period 3: The passenger is in your car. This period ends when the passenger exits the car.
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Uber's insurance requirements for commercially licensed drivers
Uber maintains commercial insurance on behalf of rideshare and delivery drivers. However, if you are a commercially licensed driver operating a commercial vehicle such as a black car, for-hire vehicle, limousine, livery vehicle, or taxi, you are required to have your own commercial auto insurance.
As a rideshare or delivery driver, you are insured on every trip you take with Uber. Uber maintains auto liability insurance on behalf of all US rideshare drivers while they are logged into the Uber app. This insurance covers you when you are en route to or on a trip, and the specifics of what is covered depend on factors such as who was at fault and whether you were offline, online, en route, or on a trip.
As a rideshare driver, you are also required to have personal auto insurance that satisfies the minimum requirements of your state. You must maintain personal automobile insurance at mandatory minimum limits and provide proof of your insurance to drive with Uber. Your personal insurance covers you while you are offline, and you must ensure your coverage is up to date while driving with Uber.
You can access the Certificates of Insurance in your Uber Driver app by selecting 'Account' from the menu and then choosing 'Insurance'. This is also where you can upload your insurance card and insurance declaration page.
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Frequently asked questions
Open the Uber Driver app and select 'Account' from the menu. Then, select 'Insurance' to access your Certificates of Insurance.
To upload your insurance documents, go to the Uber app or website and select 'Account' from the menu. Then, select 'Insurance' and upload your insurance card or insurance declaration page.
You can either check your mail, log in online to your insurance company's website, or contact your insurance company directly to request the document.
You will need to upload your insurance card and/or your insurance declaration page.
Yes, make sure your documents are original and clearly visible. The entire document should be visible to speed up the approval process.
