Infinity Auto Insurance: Reliable Coverage Or Just An Illusion?

Infinity Auto Insurance is a non-standard insurance company that provides coverage for high-risk drivers. It is owned by Kemper, the 11th or 12th largest car insurance provider in the US, and is available in California and six other states. While Infinity offers a wide range of car insurance discounts and has good financial stability, it has received poor customer reviews, with common complaints about poor customer service and unexpected premium increases. Infinity's premiums are also higher than most competitors' rates.

Infinity auto insurance is good for high-risk drivers

Infinity Auto Insurance is a good option for high-risk drivers who have had multiple driving violations or have been turned down by other insurance companies. The company specializes in providing insurance to those with major driving violations and offers policies for drivers who need an SR-22 form due to a court order or state DMV requirement. Infinity also provides coverage for drivers with foreign licenses and those in need of commercial auto insurance.

While Infinity Insurance does have poor customer satisfaction ratings and higher-than-average premiums, it can still be a good choice for high-risk drivers who may struggle to find coverage elsewhere. The company offers a range of insurance products, including basic liability coverage, collision insurance, comprehensive insurance, and roadside assistance. Infinity also provides optional add-ons for tools, equipment, and trailer coverage.

Infinity Insurance is committed to offering quality insurance options that can be customized to meet individual budgetary and coverage needs. The company prides itself on its customer support, with bilingual agents trained to answer any questions and find the best policy for each customer. Infinity also strives to find policies for "hard-to-insure" customers, demonstrating its focus on serving high-risk drivers.

In summary, while Infinity Auto Insurance may not be the best option for drivers with clean records or minor driving incidents, it can be a good choice for high-risk drivers who need coverage and may have difficulty finding it elsewhere. The company's stability, reputation, and commitment to serving high-risk drivers make it a viable option for those in need of nonstandard auto insurance.

Infinity auto insurance has poor customer service

Customers have complained about poor insurance services, difficulty contacting insurance agents, and rude behaviour from employees. Some have also reported that the company doesn't fight for their customers' cases, even when they are right, and that adjusters don't return calls or respond to voicemails. There are also complaints about the company's high rates and lack of transparency around rate changes.

Overall, Infinity Insurance's customer service is rated as below average, with some reviewers calling it the "worst insurance company ever". The company's poor customer satisfaction means that most drivers should consider other companies for their insurance needs.

Infinity auto insurance is available in seven states

Infinity Auto Insurance offers a range of coverage options, from state-required liability to more extensive plans. They provide free roadside assistance and emphasize serving the Hispanic market. Infinity is part of the Kemper family of companies and has received an A- rating from AM Best. The company's share of the property and casualty business is 0.62%, according to the National Association of Insurance Commissioners' 2022 market share report.

Infinity Insurance offers various discounts, including multi-car, safe driver, paid-in-full, electronic payment, and switch-and-save discounts. However, their offerings may vary by state, and some features may be optional. Infinity Insurance is known for its focus on the customer, with product development, service initiatives, and expansion plans guided by customer requests. They provide free commercial or personal auto insurance quotes and emphasize finding the right policy for each customer's unique needs.

While Infinity Auto Insurance caters to high-risk drivers, its availability across states is unclear. According to NerdWallet, the company did not respond to inquiries about the states in which it offers policies. However, it is confirmed that Infinity Insurance is available in California.

Infinity auto insurance has a good financial stability rating

Infinity's financial stability is further evidenced by its ranking by Standard & Poor's with an A rating. This strong financial position is a positive sign for customers, as it indicates that Infinity is likely to be able to meet its financial obligations and pay out claims.

While Infinity Auto Insurance has received mixed reviews for its customer service and high premiums, its financial stability is a bright spot. The company's financial strength rating from A.M. Best is a key indicator of its ability to pay claims and provides confidence to its customers.

Infinity's financial stability is also reflected in its parent company, Kemper Insurance, which is the 11th or 12th largest car insurance provider in the U.S., according to different sources. Kemper's size and stability further reinforce Infinity's financial strength and ability to meet its obligations to customers.

Overall, while there may be concerns about Infinity Auto Insurance in other areas, its financial stability rating is a positive factor that potential customers can consider when evaluating their insurance options.

Infinity auto insurance has a mobile app

Infinity Auto Insurance has received poor reviews for its customer service and high premiums. However, it is a legitimate insurance company that has been in operation since 1955 and is currently headquartered in Birmingham, Alabama. It offers a complete line of insurance products, including personal and commercial auto insurance, and has a mobile app available for iOS and Android smartphones.

The Infinity App is designed to simplify the auto insurance experience for its users. After downloading the app from the iTunes Store or Google Play Store, users can create an account and log in. The app offers a range of features, including the ability to view policy information such as the policy number, start and expiration dates, and its current status. Users can also make payments, set up auto-pay, view claim information, and upload document photos. Additionally, the app provides access to the company's bilingual-literacy program, Read Conmigo, and allows users to contact customer service.

One notable feature of the Infinity App is the ability to display digital ID cards, which can be especially useful in states like California, where digital ID cards are permitted. This feature ensures that drivers can easily provide proof of insurance when needed.

The app also includes a Roadside Assistance option, which is part of the Infinity DriverClub. With this feature, users can request roadside assistance and pay the company's negotiated rates directly through the app.

While Infinity Insurance has received criticism for its customer service and high premiums, the Infinity App offers a convenient way for policyholders to manage their auto insurance policies and access important information on their smartphones.

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