Alyssa Lane
Humana is a major health insurance provider with a nationwide presence in the US, offering a range of plans to meet diverse needs. The company has received mixed reviews from its customers. While some customers have praised the company for its affordability and policy offerings, others have criticised its customer service, with some reporting issues with claims handling and network access. In terms of ratings, Humana tied for fifth place in Insure.com's ranking of the best health insurance companies for 2025, with an overall score of 3.95 out of 5 stars. On the other hand, the company received negative reviews on other platforms, with some customers giving it a rating of 0 out of 10. Overall, Humana is a widely available insurance provider that offers a range of plans, but there are some mixed reviews about the quality of its services.
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What You'll Learn
Humana's customer satisfaction ratings
Humana is a major health insurance provider with a nationwide presence in the US, offering a range of plans to meet diverse needs. It serves over 17 million people across all 50 states and Washington, D.C. The company's network includes over 350,000 medical providers, 3,000+ hospitals, and a dental network of 135,000+ dentists.
Customer satisfaction ratings for Humana vary. On Insure.com, Humana ranked fifth overall (tied with Health Care Services Corp. and Elevance) in the website's Best Health Insurance Companies for 2025 list. The company received high marks for customer satisfaction, affordability, and policy offerings. 86% of its customers said it offered a good selection, and 88% said they would recommend the company to others. 85% of customers gave high marks for trustworthiness, and 82% said they planned to renew with Humana. The company's MyHumana self-serve website also offers many tools. On AM Best's Financial Strength Rating, Humana customers rated it highly for its price and affordability, with one of the highest customer satisfaction scores of 4.15 stars out of 5.
However, on other review sites, Humana has received more negative feedback. On WalletHub, for example, one customer gave Humana a rating of 0 out of 10, citing issues with prescription coverage, prior authorization for medications, and finding dentists that accept Humana. Another reviewer on WalletHub warned others to avoid Humana for Medicare insurance, citing difficulties in scheduling appointments and unhelpful customer service. On ConsumerAffairs, several customers have left negative reviews, with issues ranging from incorrect information and poor customer service to problems with prescription coverage and claims handling. Similarly, on the Better Business Bureau website, several reviewers have expressed frustration with Humana's confusing system, inaccurate information, and lengthy approval processes.
Overall, while Humana has received some positive ratings for its affordability, policy offerings, and customer satisfaction on Insure.com and AM Best's Financial Strength Rating, there are also a significant number of negative reviews on other sites, indicating a mixed customer satisfaction record.
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Humana's financial strength
Humana is a major health insurance provider with a nationwide presence in the United States, offering a range of plans to meet diverse needs. The company serves over 17 million people across all 50 states and Washington, D.C., and has a network of over 350,000 medical providers and 3,000+ hospitals.
However, there have been some concerns raised about Humana's financial practices. Some customers have reported issues with claims handling, unexpected costs, and a slight decline in customer satisfaction, particularly in rural areas where finding in-network providers can be challenging. There are also reports of Humana denying coverage for certain medications and treatments, which has led to frustration and dissatisfaction among some customers.
Despite these concerns, Humana received high marks for customer satisfaction, affordability, and policy offerings in Insure.com's Best Health Insurance Companies for 2025, tying for fifth place overall with an overall score of 3.95 out of 5 stars. The company also received one of the highest customer satisfaction scores, with 4.15 stars out of 5, beating competitors such as UnitedHealthcare and Cigna.
In summary, Humana's financial strength is demonstrated by its widespread presence, large network of providers, and ability to offer diverse plans. While there have been some criticisms of its financial practices, the company generally performs well in terms of customer satisfaction and affordability, indicating a solid financial standing.
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Humana's policy offerings
Humana is a major health insurance provider with a nationwide presence, offering a range of plans to meet diverse needs. Humana provides coverage options for individuals, families, and businesses. Its policy offerings include:
Individual & Family Plans
ACA marketplace and private coverage for individuals and families.
Group Plans
For small businesses to offer employee coverage.
Medicare Advantage & Medicare Supplement Insurance Plans
For those 65+ and some under 65 with disabilities. Humana is available in 48 states, the District of Columbia, and Puerto Rico. It is one of the largest Medicare Advantage providers in the country.
Short-Term & Supplemental Plans
Including sickness, critical illness, hospitalization, and accident coverage.
Humana members have access to several benefits, including dental and vision discounts, hearing aid discounts, weight loss programs, and aging-in-place solutions.
While Humana has received generally positive reviews for its policy offerings, with many customers stating they would recommend the company to others, there are also numerous negative reviews highlighting issues with coverage, customer service, and claims handling.
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Humana's dental coverage
Humana is a for-profit health insurance company that offers coverage across the United States. It has received generally positive reviews, ranking fifth overall in Insure.com's Best Health Insurance Companies for 2025, with high marks for customer satisfaction, affordability, and policy offerings. However, some customers have expressed dissatisfaction with the company, particularly regarding its handling of certain medical procedures and prescriptions.
Regarding Humana's dental coverage, the company offers individual and family dental insurance plans with premiums starting at $18 per month. These plans typically become effective within 5 to 7 days, providing quick access to dental care. Humana also has a nationwide network of providers, making it convenient for individuals to find a dentist close to home or work.
The Humana Extend plans combine dental, vision, and hearing (DVH) benefits into a single comprehensive insurance package. These plans offer unmatched coverage, including a $2,000 yearly maximum dental implant benefit. The rates for Humana Extend vary depending on the state and the specific plan chosen. For example, the rate for the Humana Extend 1250 plan in Kansas starts at $82.99 per month, while the rate for the Humana Extend 2500 plan in Nebraska is subject to a $2,500 annual maximum for dental benefits.
It's important to note that Humana's dental coverage has received mixed reviews. While some customers appreciate the convenience and affordability of Humana's dental plans, others have expressed frustration with finding dental providers that accept Humana insurance. Additionally, there are reports of difficulties in scheduling appointments and dissatisfaction with customer service.
Overall, Humana's dental coverage can be a convenient and cost-effective option for individuals and families seeking dental insurance. However, it is always advisable to review the specific plan details, including waiting periods, coverage limits, and provider networks, before selecting any insurance plan.
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Humana's prescription coverage
Humana offers prescription drug coverage through its Medicare Part D prescription drug plans. These include the Humana Premier RX Plan (PDP) and the Humana Value RX Plan (PDP). The Humana Value RX Plan covers over 3,500 medications and offers affordable premiums and low-cost shares for generics. Humana also offers Medicare Advantage plans that include prescription drug coverage.
To find out if a specific prescription drug is covered by Humana, you can refer to the Humana Drug List, also called a "formulary," which is updated regularly by doctors and pharmacists on their medical committee. This list can be found in the Prescription Drug Guide (PDG) section of your Evidence of Coverage (EOC) document. If the drug you need is not on the list, you can contact Humana Clinical Pharmacy Review (HCPR) to request coverage.
Humana received generally positive reviews for its health insurance offerings, ranking fifth overall in Insure.com's Best Health Insurance Companies for 2025. Customers praised Humana for its affordability, policy offerings, and customer satisfaction. However, some negative reviews highlighted issues with prescription coverage, including denials of coverage for certain medications and difficulties finding in-network providers.
Humana's Medicare Part D prescription drug plans vary by location, so you can enter your ZIP code on their website to find out which plans are available in your area and the associated costs. The Humana Premier RX Plan and the Humana Value RX Plan include limited lower-cost, preferred pharmacies in specific urban, suburban, and rural areas.
Humana also offers a Medicare Advantage PPO plan, which allows members to choose any network pharmacy for their prescriptions, including preferred cost-sharing retail pharmacies. CenterWell Pharmacy is the preferred cost-sharing mail-order pharmacy under many Humana MAPD and PDP plans.
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Frequently asked questions
Humana is rated highly by customers on Insure.com. The company ranked fifth overall in Insure.com's Best Health Insurance Companies for 2025. 86% of its customers said it offered a good selection, and 88% said they would recommend the company to others.
Humana has received mixed reviews on WalletHub, with some customers rating it very poorly. One customer rated it 0 out of 10 and warned others to stay away from the company if they require stable insurance coverage.
Humana received one of the highest customer satisfaction scores, 4.15 stars out of 5, beating UnitedHealthcare, Cigna, and others in this category.
Humana has a CMS rating that indicates it has a good chance of being included in Medicare Advantage choices.
