Jane Dotson
Tata AIA Life Insurance Company Limited is an Indian life insurance company, formed by Tata Sons and AIA Group. Tata AIA offers a range of insurance products, including term life insurance, ULIP, pension plans, and casualty insurance. The company's products are available through various distribution channels such as agents, brokers, banks, telemarketing, and digital marketing. Tata AIA has a strong presence in India, with a high individual death claim settlement ratio and express claim settlement. The company also has a user-friendly app that allows customers to view policy details, make transactions, and refer friends and family.
What You'll Learn
Tata AIA Life Insurance's app
The Tata AIA Life Insurance app is a quick and easy way to calculate premiums and view the benefits of various Tata AIA Life products and solutions. The app helps you understand your savings and protection needs and guides you to products in categories such as protection, savings, health, and combo solutions.
You can plan for various goals such as your child's future, a golden retirement, regular income, and savings. The app also allows you to calculate premiums and view benefits for various Tata AIA Life products.
The app is a joint venture between Tata Sons Ltd. and AIA Group Ltd., combining Tata's leadership position in India and AIA's presence as the largest independent listed pan-Asian life insurance group in the world, spanning 18 markets in the Asia Pacific.
The app offers a convenient way to access information about Tata AIA Life Insurance products and services, bringing peace of mind and security to your fingertips.
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Tata AIA's range of insurance products
Tata AIA Life Insurance Company Limited is an Indian joint venture between Tata Sons and AIA Group. The company combines Tata's leadership position in India and AIA's presence as the largest independent pan-Asian life insurance group.
Tata AIA offers a range of insurance products, including:
- Term life insurance
- ULIP (Unit-Linked Insurance Plans)
- Pension plans
- Casualty insurance
- Health insurance
- Retirement plans
- Savings plans
- Child plans
- Investment plans
- Employee benefit plans
- Group insurance plans
- Accident insurance
- Life insurance riders
Tata AIA's insurance products are available through various distribution channels such as agents, brokers, banks, telemarketing, and digital marketing. The company also provides customers with a mobile app to access policy-related details, perform self-service transactions, and refer friends and family.
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Tata AIA's distribution channels
Tata AIA Life Insurance Company Limited is a joint venture between Tata Sons and AIA Group (AIA). The company combines Tata's leadership position in India and AIA's presence as the largest independent listed pan-Asian life insurance group in the world, spanning 18 markets in the Asia-Pacific region.
Tata AIA Life Insurance offers a range of general insurance products, including term life insurance, ULIP, pension plans, and casualty insurance. The company's products are available through various distribution channels, including:
Agents
These are individuals who are licensed to sell insurance products on behalf of Tata AIA Life Insurance. They typically undergo training and are registered with the company to sell their products.
Brokers
Brokers are intermediaries who bring together insurance companies and customers. They assist customers in finding the best insurance products that meet their needs and help them through the purchase process.
Banks (through bank assurance tie-ups)
Tata AIA has tie-ups with banks, allowing the company to distribute its insurance products through the banks' networks. This provides convenience to customers as they can purchase insurance along with their banking services.
Direct Channels
Tata AIA also utilizes direct channels such as telemarketing and digital marketing to reach customers directly. This allows the company to promote and sell its insurance products without relying solely on intermediaries.
The company also has an intuitive mobile app that serves its customers in the new digital ecosystem. The app provides features such as policy-related details, premium due dates and payments, and the ability to download policy-related documents.
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Tata AIA's customer service
Tata AIA Life Insurance offers a range of customer service options to its policyholders. The company provides customer support through various digital channels, including phone, email, SMS, and online portals.
Phone Support
Tata AIA Life Insurance has a dedicated customer service helpline number for its customers in India: 1860-266-9966. This helpline is operational from Monday to Saturday, 10:00 AM to 7:00 PM. For customers calling from outside India, the number is +91-22-6251-9966. There is also a dedicated NRI Helpdesk available at +91-22-6251-9966, which operates during the same time slots.
Email Support
Tata AIA Life Insurance provides email support for its customers. The email address for general customer support queries is [email protected]. NRI customers can also reach out to a dedicated email address for support: [email protected].
SMS Service
Customers can also make inquiries and perform service-related requests via SMS. To know more about Tata AIA Life Insurance policies, customers can send an SMS with the message 'SERVICE' to 58888. Additionally, customers can use SMS services to register their mobile numbers, check fund values, get policy information, update their email addresses, and more.
Online Portals
Tata AIA Life Insurance has developed a user-friendly mobile app that allows customers to view policy details, access information on different insurance categories, perform self-service transactions, and refer friends and family to the company. The app provides OTP and password-based login options and allows users to view their insurance portfolio, due dates for premium payments, and download policy-related documents.
Branch Support
In addition to these digital options, Tata AIA Life Insurance also offers in-person customer support at its branches across India. Customers can walk into any Tata AIA branch to register grievances, inquire about products, or share feedback. The company's registered office address is:
> Tata AIA Life Insurance Company Limited, B-Wing, 9th Floor, I-Think Techno Campus, Behind TCS, Pokhran Road No.2, Close to Eastern Express Highway, Thane (West) - 400 607
Tata AIA Life Insurance aims to provide best-in-class customer service by staying connected to its customers anytime, anywhere, through its range of digital options and branch support.
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Tata AIA's history
Tata AIA Life Insurance Company Limited is an Indian joint venture life insurance company, formed by Tata Sons and AIA Group (AIA). Tata AIA combines Tata's leadership position in India and AIA's presence as the largest independent listed pan-Asian life insurance group in the world, spanning 18 markets in the Asia-Pacific region.
Tata AIA Life Insurance was licensed on 12 February 2001 and started its operations in India on 1 April 2001. Tata Group holds a 51% stake in the insurance venture, while the remaining 49% is held by the AIA Group. The company offers a range of general insurance products, including term life insurance, ULIP, pension plans, casualty insurance, and more.
Tata AIA's products are available through various distribution channels, including agents, brokers, banks (through bank assurance tie-ups), and direct channels like telemarketing and digital marketing. The company has a presence across major cities in India and is known for its high individual death claim settlement ratio.
Tata AIA Life Insurance provides a range of insurance plans to meet different needs, including term plans, savings plans, ULIPs, and retirement plans. The company aims to protect the smiles of its customers and their loved ones by offering customised solutions.
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Frequently asked questions
Tata AIA Life Insurance Company Limited is an Indian joint venture life insurance company, formed by Tata Sons and AIA Group. It combines Tata's leadership position in India and AIA's presence as the largest independent listed pan-Asian life insurance group in the world.
Tata AIA offers a range of general insurance products such as term life insurance, ULIP, pension plans, casualty insurance, and more.
Tata AIA Life Insurance can be purchased through various distribution channels such as agents, brokers, banks, and direct channels like telemarketing and digital marketing.
Tata AIA has developed a mobile app that allows customers to view policy details, perform self-service transactions, and receive important notifications.
