Paul Sanchez
If you're looking to get in touch with Aetna, there are a few ways to do so. The company provides health insurance plans and products through various subsidiaries, including Aetna CVS Health, Aetna Life Insurance Company, and Aetna Health. To contact Aetna CVS Health, you can refer to their website, which provides contact information for consumers, brokers, providers, navigators, and members. For specific questions about pharmacy or CVS Caremark Mail Service Pharmacy, you can call 1-800-227-5720. Additionally, members can make payments by calling the number on the back of their ID card. If you're an Aetna member, you can also reach out to Aetna Member Services for personalized assistance. For general inquiries, you can contact the corporate contact center, although they do not have access to member account information.
| Characteristics | Values |
|---|---|
| Pharmacy Queries | 1-800-227-5720 |
| Pharmacy Queries (TDD) | 1-800-823-6373 |
| Pharmacy Queries Hours | Monday to Friday 7 AM to 11 PM ET; Saturday 7:00 AM to 9:30 PM ET; Sunday 8 AM to 6 PM ET |
| General Queries | Call the number on your member ID card |
| General Queries Hours | Monday to Friday 8 AM to 6 PM local time |
| Bill Payments | Call the number on the back of your ID card |
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What You'll Learn
Calling about pharmacy or CVS Caremark® Mail Service Pharmacy
CVS Caremark® Mail Service Pharmacy is a service that allows you to get your medicine sent to your home or wherever you choose. This service is included with your prescription drug coverage and you do not pay extra for access to this service or for standard shipping.
To contact CVS Caremark® Mail Service Pharmacy, you can call 1-800-227-5720 (TDD: 1-800-823-6373). Their hours are: Monday to Friday 7 AM to 11 PM ET, Saturday 7:00 AM to 9:30 PM ET, and Sunday 8 AM to 6 PM ET.
You can also manage your prescriptions and refills on the Aetna Health℠ app or the CVS Caremark® app. Alternatively, you can manage your prescriptions on the Caremark.com website, where you can also sign up for mail delivery, view order status, find drug pricing, and identify savings options.
If you have an Aetna member ID card, you can call the toll-free number on the card to ask an agent to help you sign up for the mail-order pharmacy service. You can also call this number to learn about your payment options and shipping options.
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Calling about Aetna CVS Health individual and family plans
If you are looking to call about Aetna CVS Health individual and family plans, there are a few options. Firstly, you can call the number on your member ID card, Monday to Friday, 8 am to 6 pm local time.
If you are looking to choose a plan, you can call 1-844-383-6129 (TTY: 711), Monday to Friday, 9 am to 8 pm ET. Here, trained agents will help you choose the right plan for your needs.
For questions about pharmacy or CVS Caremark Mail Service Pharmacy, you can call 1-800-227-5720 (TDD: 1-800-823-6373). The hours for this line are Monday to Friday, 7 am to 11 pm ET, Saturday 7 am to 9:30 pm ET, and Sunday 8 am to 6 pm ET.
You can also visit the Health Insurance Marketplace to shop for ACA individual and family plans, sign up, and see if you qualify for premium and plan savings.
Aetna CVS Health individual and family plans are available in all states except California, Delaware, Maryland, New Jersey, and Utah.
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Calling about Aetna Medicare benefits
If you need help with your Medicare benefits, you can contact Aetna member services. They provide personalized services and can connect you with the information you need.
To get help with your Medicare benefits, you can call the number on your member ID card. You can also schedule a call to get answers to your questions.
If you have questions about pharmacy or CVS Caremark Mail Service Pharmacy, you can call 1-800-227-5720 (TDD: 1-800-823-6373). The hours are Monday to Friday from 7 AM to 11 PM ET, Saturday from 7:00 AM to 9:30 PM ET, and Sunday from 8 AM to 6 PM ET.
You can also visit the Aetna website for more information. The website includes a Frequently Asked Questions (FAQ) section with information on how to manage your plan, submit Medicare claims, and more. Additionally, the website includes a secure member portal where you can select or change your Primary Care Provider (PCP) online.
If you are concerned about the quality of care you received, you can file a complaint with Aetna Medicare by completing the Medicare Electronic Complaint form. You can also call the number on your member ID card to file a complaint, and Aetna will get back to you within 30 days or 24 hours if you request a faster response.
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Calling about Aetna Life Insurance Company
If you have general questions about Aetna Life Insurance Company, you can call the corporate contact center. They do not have member account information, but they can provide contact options for Aetna Member Services.
If you are a member, you can call the number on your member ID card, Monday to Friday, 8 am to 6 pm, local time. You can also call 1-800-227-5720 (TDD: 1-800-823-6373) for questions about pharmacy or CVS Caremark Mail Service Pharmacy. Their hours are Monday to Friday, 7 am to 11 pm ET, Saturday, 7 am to 9:30 pm ET, and Sunday, 8 am to 6 pm ET.
If you are an employer, provider, agent, or broker who works with Aetna, you can request to use their logo. If you are not affiliated with the company, you can still request to use the logo, but you must specify that you are a media or marketing contact.
Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates. Health benefits and health insurance plans contain exclusions and limitations.
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Calling about Aetna's corporate contact centre
If you have a general question about Aetna, you can call the corporate contact center. However, they do not have access to member account information, but they can share contact options for Aetna Member Services.
For questions about pharmacy or CVS Caremark Mail Service Pharmacy, you can call 1-800-227-5720 (TDD: 1-800-823-6373). The hours are Monday to Friday, 7 AM to 11 PM ET, Saturday, 7:00 AM to 9:30 PM ET, and Sunday, 8 AM to 6 PM ET.
If you need to make a payment, you can do so by logging in to your member website. Payments can also be made by calling the number on the back of your ID card.
Aetna handles premium payments through Payer Express, a trusted payment service. Your Payer Express login may be different from your Aetna secure member site login. Aetna also handles PDP premium payments through InstaMed, another trusted payment service.
Aetna also provides members with access to SilverSneakers instructor-led group fitness classes.
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Frequently asked questions
You can contact Aetna Insurance by calling the number on your member ID card.
You can call Aetna Insurance from Monday to Friday, 8 pm to 6 pm local time.
The phone number for Aetna CVS Health is 1-800-227-5720.
The hours for Aetna CVS Health are Monday to Friday, 7 am to 11 pm ET, Saturday 7 am to 9:30 pm ET, and Sunday 8 am to 6 pm ET.
You can contact Aetna Medicare by visiting caremark.com, which is the secure website for managing prescriptions, signing up for mail delivery, viewing order status, finding drug pricing, and identifying savings options.
