Jeffrey Wade
AAA offers a range of services, including insurance and roadside assistance, to its members. While AAA does not offer 24/7 customer service, members can access services and manage their coverage online anytime, anywhere. Members can also call their regional AAA club or the phone number on their membership card during business hours. In this case, it is important to note that AAA Life Insurance Company and AAA are affiliated but not the same company. For specific insurance-related queries, members can contact AAA Life Insurance Company's Member Services Advocates, who are available Monday through Friday from 8:00 AM to 8:00 PM ET and Saturday from 11:00 AM to 3:00 PM ET at (855) 598-0890.
| Characteristics | Values |
|---|---|
| AAA Life Insurance Company Address | 17900 N. Laurel Park Drive, Livonia, MI 48152 |
| AAA Life Insurance Company Fax | 1-734-591-6602 |
| AAA Life Insurance Company Email | [email protected] |
| AAA Life Insurance Company Phone Number | (855) 598-0890 |
| AAA Insurance Service Hours | Monday - Friday 8:00 am - 9:00 pm EST, Saturday & Sunday: 8:00 am - 4:30 pm EST |
| AAA Insurance Service Number | 800.222.1134 |
| AAA New Policy/Request Quote Number | 800.222.3854 |
| AAA Corporate Headquarters Number | (800) 222-4357 |
| AAA Roadside Assistance Number | 800-AAA-HELP (800-222-4357) |
| AAA Online Service | Available 24/7 |
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What You'll Learn
AAA contact information
To get in touch with AAA, you can call, submit an inquiry form, or send a message.
Phone
You can call AAA by phone on the following numbers:
- (888) 222-4252 (AAA Club Alliance)
- Mon.-Fri. 8am-10pm MST · Sat. & Sun. 8am-8pm MST
- Mon.-Fri. 9:30am-6pm MST
- Mon.-Fri. 8am-8pm MST · Sat.-Sun. 9am-6pm MST
- Mon.-Fri. 7am-9pm · Sat. & Sun. 8am-6pm
- Mon.-Fri. 8am-7pm
- Mon.-Fri. 5am-8pm · Sat. 6am-1pm
- Mon.-Fri. 5am - 7pm (PST) Sat. & Sun. 7am - 4pm (PST)
- Mon.-Fri. 8am - 7pm (PST) Sat. & Sun. 8am - 4pm (PST)
- Mon.-Fri. 7:30am - 6pm (PST) Sat.
Online
You can also submit a travel inquiry form or send a message via the AAA website.
Face-to-face
If you'd prefer to speak to someone face-to-face, you can type your zip code into the AAA website to find your nearest AAA agent.
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AAA Life Insurance Company
While some individuals appreciate the simplicity and lack of pushy salespeople associated with AAA Life Insurance, others have noted that their prices may not be the most competitive in the market. For example, a Reddit user with a $300,000 term policy who pays $70 per month mentioned that AAA's rates could be up to 20% higher than those of other insurance companies. However, this individual chose AAA Life Insurance due to its simplicity and the ability to lock in rates while healthy.
When considering AAA Life Insurance, it is essential to remember that even if a company does not require a medical exam, they may still thoroughly review your medical records to determine coverage. Additionally, some companies may offer better pricing, allowing you to save money for the same level of coverage or increase the amount your family receives for the same price. Therefore, it is recommended to shop around and consult with independent agents or brokers to find the most suitable option for your specific needs.
To make an informed decision about AAA Life Insurance or any other insurance provider, it is advisable to research various companies, compare rates, and consider your unique circumstances and preferences. By doing so, you can ensure that you select the best insurance plan that aligns with your financial goals and provides the necessary coverage for you and your loved ones.
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Managing your coverage
Making Payments
You can make payments online or on the mobile app. AAA Life accepts credit card payments or direct payments from your bank account via EFT. You can also set up automatic payments by providing authorization over the phone.
Changing Your Address
You can change your address by logging into your account online. If you don't have an account, you can sign up for one. You can also change your address over the phone or by mailing the updated information to AAA Life Insurance Company, 17900 N. Laurel Park Drive, Livonia, MI 48152.
Adding or Changing Beneficiaries
You can assign as many beneficiaries as you want, but the benefit percentages must total 100% for primary beneficiaries and any contingent beneficiaries. It's important to review and update your beneficiary designations as your life changes to ensure your benefits are distributed according to your wishes.
Cancelling Your Policy
Most policies require a written request for cancellation, including the policy or certificate number, a signature from the policy owner, and the date. You can mail or fax your cancellation request. If you have automatic recurring payments set up, you must call the Member Services Department to stop them before sending your cancellation request.
Getting a Duplicate Policy/Certificate
You can call AAA Life at (855) 598-0890 to request a duplicate policy or certificate.
Face-to-Face Discussions
If you'd prefer to discuss your coverage options or personal needs face-to-face, you can type in your zip code on the AAA website to find a local agent.
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Filing a claim
Filing an insurance claim with AAA can be a complicated process, and it is recommended that you seek legal advice from an attorney before proceeding. AAA is not an insurance company with nationwide coverage, but rather an organisation that has relationships with multiple "Auto Clubs" in various regions. Therefore, when you file a claim with AAA, you are actually filing with one of their insurance partners who serve your area.
Before you begin the claims process, it is important to gather as much information as possible. This includes taking photos of the accident scene, exchanging information with the other driver(s), and getting the names and phone numbers of any witnesses. You should also call the police so that an official accident report can be filed. Once you have this report, contact AAA to let them know you were in an accident and to set up your claim.
You can file your claim by calling AAA's 24/7 claims call center at 800-AAA-HELP (800-222-4357) or by filling out a form on their website. The claims representative will ask you for specific details about the accident, including the police report if you have one. It is important to remember that anything you say to the insurer may be used to undervalue or deny your claim, so it is best to keep the information you give to only what is necessary.
Once the insurance agent receives your claim, they have 40 days to respond, either accepting or denying it. The agent will evaluate your claim and offer you a settlement amount, which you can choose to accept or reject. However, keep in mind that insurance companies often use bully tactics and take advantage of claimants to offer low settlements, and AAA is no exception. As such, it is highly recommended to consult with an attorney who can help you navigate the process and ensure your interests are safeguarded.
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AAA roadside assistance
AAA offers 24/7 emergency roadside assistance to its members in the US and Canada. If you need help, there are multiple ways to contact AAA and request support.
Firstly, you can use the AAA Digital Roadside Request tool online. Alternatively, you can text 'HELP' to 800-222-4357, and AAA will send you a link to request service. You can also call and speak to a AAA call counselor at 800-222-4357, or use a digital assistant like Amazon Alexa or Google Assistant. To use Google Assistant, say, "Okay Google, talk to AAA road service."
When you request roadside assistance, AAA will ask you a few quick questions and send a technician to your location. You can track the technician's arrival via text message updates.
AAA's emergency roadside assistance benefits include towing, flat tire service, fuel delivery, and car battery service. If your vehicle breaks down, AAA will tow it to your chosen repair shop, a AAA-approved repair facility, a gas station, or another destination. If you have a flat tire, AAA will inflate or replace it with your spare, free of charge. In case you run out of fuel, AAA will deliver enough fuel to get you to the nearest gas station, also free of charge. If your car battery is failing, AAA can jump-start your vehicle, test the battery, and replace it immediately if necessary. Please note that battery replacement may not be available in all areas, and you will need to cover the cost of the battery.
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Frequently asked questions
You can contact AAA for insurance services by calling your regional AAA club or the phone number on your membership card. You can also call AAA's corporate headquarters at (800) 222-4357 or AAA Life at (855) 598-0890.
AAA insurance services are available Monday to Friday from 8:00 am to 9:00 pm EST and on Saturday and Sunday from 8:00 am to 4:30 pm EST.
You can file an insurance claim with AAA through their online claim portal. You will need basic information about the policyholder and will have to fill out a claim form. You may also need to provide additional information or proof of loss materials during the claim evaluation process.
