Canceling Elephant Auto Insurance: A Step-By-Step Guide

If you're looking to cancel your Elephant Insurance policy, there are a few ways to go about it. Elephant Insurance offers a range of insurance products, including car, life, and homeowners insurance, and serves only eight states in the US. You can cancel your policy by calling their customer service line at 877-321-2095, using the chat feature on their website, or sending an email to [email protected]. It's important to note that cancellation fees and charges may apply, and you should ensure you have a new insurance policy in place before cancelling to avoid a lapse in coverage.

Cancelling via email

To cancel your Elephant Insurance policy via email, you will need to send an email to [email protected]. Here are the steps you should follow:

Step 1: Compose a Formal Email

Begin by drafting a professional and polite email addressed to the customer care agents at Elephant Insurance. It is important to maintain a respectful tone throughout your correspondence.

Step 2: Provide Necessary Information

In the email, clearly state the type of insurance you have with Elephant. This is essential for the customer service team to identify your specific policy and take the necessary steps for cancellation.

Step 3: Include the Reason for Cancellation

Explain the reason why you want to cancel your insurance policy. This information can be valuable for the company to understand your perspective and make improvements. Be as detailed as possible about your reasons for cancellation.

Step 4: Mention the Date and Latest Charge

Provide the date and the amount of the latest charge. This information helps the customer service team locate your payment history and assess your account status.

Step 5: Request a Confirmation

Finally, kindly request a confirmation email to ensure that your cancellation request has been received and processed. This confirmation will provide you with peace of mind and serve as a record of your cancellation.

It is important to note that Elephant Insurance recommends calling their customer service line if you want to make changes to your account or cancel your policy. However, if you prefer to use email as your method of communication, following the steps outlined above will guide you through the process of cancelling your Elephant Insurance policy effectively.

Cancelling over the phone

To cancel your Elephant Insurance policy over the phone, you can follow these steps:

Step 1: Call Elephant Customer Service

Place a call to Elephant customer service at 877-321-2095 to speak with an agent over the phone. This is the first step to initiating the cancellation of your policy.

Step 2: Provide Necessary Information

Once you are connected with an Elephant Insurance agent, you will need to provide some essential details. Make sure to have the following information ready:

• Your name
• Date of birth
• Address
• Date you wish for the policy cancellation to take effect

Step 3: Understand the Cancellation Timeline

It is important to know that the earliest an Elephant insurance cancellation can go into effect is midnight on the day the request is made. This means that if you call to cancel your policy, it will be terminated starting from midnight of the same day. However, you also have the option to request a future date for the cancellation to take effect if you prefer.

Step 4: Expect a Confirmation Email

After your conversation with the agent, you should receive an email confirming your policy's cancellation. Keep an eye out for this email as it will provide you with official confirmation that your policy has been successfully cancelled.

Step 5: Receive a Refund for Unused Portion of Policy

Since Elephant prorates its insurance premiums, you will be entitled to a refund for the portion of your policy that you have prepaid but will not be using due to the cancellation. If you made the payment by credit card, you can expect to receive your refund within 7 to 10 business days. However, if you paid by checking/ACH, please note that the refund process can take up to 20 days.

Remember, cancelling your policy is not necessary if you are simply replacing a vehicle. Elephant can accommodate changes by updating your vehicle information or adjusting the coverage types and limits on your policy.

Cancelling in person

Cancelling your Elephant Insurance policy in person is a straightforward process. Here's a step-by-step guide to help you through it:

Step 1: Prepare the Necessary Information

Before initiating the cancellation process, ensure you have the following details ready:

• Your name, date of birth, and address
• The date you wish to cancel your policy, which should ideally be the same date you start a new policy with another insurer to avoid a lapse in coverage
• The name and policy number of your new insurer

Step 2: Visit an Elephant Insurance Branch

Locate your nearest Elephant Insurance branch and pay them a visit. It is advisable to bring along any relevant documents, such as your current policy documents and identification, to facilitate a smooth cancellation process.

Step 3: Communicate Your Intent to Cancel

Once you're at the branch, inform an Elephant Insurance representative that you intend to cancel your auto insurance policy. They will guide you through the necessary steps and provide you with the required forms or documentation.

Step 4: Provide the Necessary Information

During the cancellation process, you will need to provide the representative with your personal details, including your name, date of birth, and address. You will also need to specify the date from which you want the cancellation to take effect.

Step 5: Understand the Financial Implications

When cancelling your policy, be aware of any potential fees or refunds involved. Elephant Insurance may charge fees for cancelling or making changes to your policy, especially if it is within 14 days of purchasing it. You may also be entitled to a refund for any prepaid premiums or unused coverage, which will be prorated.

Step 6: Finalize the Cancellation

After providing all the necessary information and addressing any financial implications, confirm the cancellation of your auto insurance policy. Ensure you receive documentation or written confirmation of the cancellation, specifying the date of policy termination.

Remember, it is essential to have a new insurance policy in place before cancelling your existing one to ensure continuous coverage and avoid any fines or legal risks associated with a lapse in insurance coverage.

Cancelling via a chatbot

To cancel your Elephant Insurance policy via a chatbot, follow these steps:

Firstly, log in to your account online. You can do this by heading to the Elephant Insurance website and clicking on the 'MyAccount' section. Here, you will be able to view and manage your policy online.

Once you have logged in, look for the 'Chat' button at the bottom of your screen. Clicking on this will initiate the cancellation process. The chatbot will guide you through the process, but you should be prepared to provide the following information:

• Your name
• Date of birth
• Address
• Date you wish the policy cancellation to take effect

After providing this information, you should receive an email confirming the cancellation shortly. Remember that the earliest the cancellation can go into effect is midnight on the day the request is made. You can also choose to cancel at a future date if you prefer.

Please note that Elephant Insurance does not offer chat-based customer support through a live agent. However, they do provide phone-based customer service, and you can call them to cancel your policy if you prefer. Their customer service number is 877-321-2095.

Cancelling through a third-party app

Cancelling your Elephant Insurance policy through a third-party app like Jerry is a straightforward process. Here's a step-by-step guide to help you through the cancellation process:

Step 1: Download the Jerry App

If you don't already have the Jerry app installed on your device, you can download it from the Apple App Store or Google Play Store. Jerry is a licensed insurance broker that helps you compare insurance rates, adjust your coverage, and manage your policies.

Step 2: Set Up a New Policy

Before cancelling your current Elephant Insurance policy, it's essential to set up a new policy with a different insurance provider. This ensures that you don't have a lapse in coverage. You can use the Jerry app to compare quotes and choose a new insurance carrier. Select a new policy with a start date that aligns with or is before your old policy's cancellation date.

Step 3: Initiate the Cancellation Process

Once you have a new policy in place, you can initiate the cancellation of your Elephant Insurance policy through the Jerry app. Jerry's licensed agents will guide you through the process and make it hassle-free. You won't need to make any phone calls or do extra legwork.

Step 4: Provide Necessary Information

During the cancellation process, you will need to provide some relevant information to Elephant Insurance. This includes your policy number, personal details, and the reason for cancelling. It's important to be transparent and honest when communicating the reason for cancellation.

Step 5: Follow Through with Cancellation

After initiating the cancellation, follow any instructions provided by Elephant Insurance. This may include submitting a written cancellation request or signing any necessary paperwork. Carefully review all documents and terms to avoid surprises. Comply with any specified notice periods to ensure your policy is effectively cancelled.

Step 6: Keep a Record of Communications

Throughout the cancellation process, maintain a record of all communications and documents related to the cancellation. This includes emails, letters, and notes from phone conversations. Having a paper trail will provide you with peace of mind and serve as evidence in case of any disputes or discrepancies.

By following these steps, you can confidently cancel your Elephant Insurance policy through the Jerry app. Remember to assess your insurance needs and explore alternative providers before making a final decision. Cancelling your policy is a significant step, so ensure it aligns with your current circumstances and insurance requirements.

Frequently asked questions