Canceling Westpac Life Insurance: A Step-By-Step Guide

Westpac offers a range of life insurance products to protect you and your family during difficult times. These products are underwritten by various insurance entities, including Fidelity Life Assurance Company Limited. If you have a life insurance policy with Westpac and are considering cancelling it, you may need to contact Westpac or Fidelity Life to understand the process and any potential consequences. It's important to review your policy documents and understand the terms and conditions before making any decisions.

Contact Westpac's life insurance team

To contact Westpac's life insurance team, you can call, email, or visit a branch in person.

For new life insurance enquiries or quotes, call Westpac on 0800 177 277 (Monday to Friday, 8 am to 6 pm, and Saturday, 9 am to 3 pm). If you're overseas, call +64 9 353 5848. You can also request a callback by filling out an online form.

To review your policy cover and check that it still meets your needs, call Westpac on the same number as above. You can also call Westpac to update your personal details, such as your name or residential address. If you're overseas, use the number above. Alternatively, you can request a callback and a member of the team will get back to you.

To update your policy details, such as payment details or your policy mailing address, call Fidelity Life (Monday to Friday, 8:30 am to 5 pm) on 0800 738 641. If you're overseas, call +64 3 372 4855. You can also email Fidelity Life. Contact Fidelity Life to find out how to make a claim on an existing life insurance policy.

Westpac life insurance products are arranged by Westpac New Zealand Limited and underwritten by Fidelity Life Assurance Company Limited.

Review your policy cover

Reviewing your policy cover is an important step in managing your life insurance. It ensures that your cover still meets your needs and provides adequate protection for you and your family. Here are some detailed instructions on how to review your policy cover with Westpac:

Understand Your Current Policy

Start by thoroughly understanding the terms and conditions of your current life insurance policy with Westpac. Review the policy document, which you can obtain from any Westpac branch free of charge or by contacting Fidelity Life, the underwriter of Westpac life insurance policies. Familiarize yourself with the coverage, exclusions, limitations, and any other relevant details.

Assess Your Current Needs

Consider your current life stage, health status, financial obligations, and future goals. Evaluate whether your existing policy cover is sufficient to provide for your loved ones in the event of your passing or if it needs to be adjusted. For example, you may have experienced changes in your life, such as getting married, having children, or taking on additional financial responsibilities, which could impact the level of coverage you require.

Compare Alternative Options

Explore the different life insurance options offered by Westpac and their underwriters, Fidelity Life. Compare the coverage, benefits, and premiums of each plan to find the one that best suits your current needs. Westpac offers various protection options, including life insurance, critical illness insurance, and income protection insurance. Consider whether you need additional coverage or if there are more cost-effective alternatives that provide similar protection.

Seek Professional Advice

If you're unsure about your policy cover or need personalized advice, consider speaking with a Westpac Banking Consultant at your local branch. They can provide guidance and help you assess your needs. Additionally, you can contact Fidelity Life to discuss your policy details and explore alternative options.

Make Necessary Adjustments

After reviewing your policy cover and assessing your needs, make any necessary adjustments to your life insurance. This could involve increasing or decreasing your coverage, adding additional benefits, or switching to a different type of policy that better suits your current circumstances. Remember to carefully consider any changes and their potential impact on your protection and premiums.

Remember, it's important to regularly review your life insurance policy to ensure it remains aligned with your evolving needs and provides the financial security you and your family require. Don't hesitate to seek professional guidance if you have any doubts or questions about your coverage.

Update your personal details

To update your personal details for your Westpac life insurance policy, you can call Westpac on 0800 177 277. This phone line is open Monday to Friday, 8 am to 6 pm, and Saturday, 9 am to 3 pm. If you are overseas, you can call +64 9 353 5848.

You can also request a call back from Westpac and a member of the team will get back to you.

When you call, you will be able to update personal details such as your name or residential address. If you need to update your policy details, such as payment information or your policy mailing address, you will need to contact Fidelity Life on 0800 738 641. This phone line is open Monday to Friday, 8:30 am to 5 pm. If you are overseas, you can call +64 3 372 4855.

Alternatively, you can email Fidelity Life or request a call back from them.

Update your policy details

To update your policy details, such as payment details or your policy mailing address, you will need to contact Fidelity Life. You can call them from Monday to Friday, between 8:30 am and 5 pm, on 0800 738 641. If you are overseas, call +64 3 372 4855. You can also email Fidelity Life or contact them to find out how to make a claim on an existing life, income, or debt insurance policy.

If you need to update your personal details, such as your name or residential address, you can call Westpac on 0800 177 277. They are available Monday to Friday, 8 am to 6 pm, and Saturday, 9 am to 3 pm. If you are overseas, call +64 9 353 5848. You can also request a call back from Westpac through their website.

Make a claim on your existing policy

To make a claim on your existing policy, you will need to contact Westpac's insurance partner, TAL. TAL is one of Australia's largest life insurers, and Westpac refers customers to them for life insurance policies.

To lodge a claim, call TAL on 1800 101 016, Monday to Friday, 8.30 am to 5.30 pm (Sydney time). When you call, you will be assigned a claims consultant to support and guide you through your claim. They will advise you on the requirements and process and answer any questions you may have.

If you are overseas, you can call +617 3305 7499. Please note that additional charges may apply for calls made from mobiles, public telephones, or hotel rooms.

For claims relating to Westpac Card Repayment Cover, you will need to contact Fidelity Life on 0800 738 641 (option 3, then option 2). If you are overseas, call +64 3 372 4855.

Additionally, for claims related to Credit Card and Loan Repayment Insurance, you will need to contact Allianz on 1300 369 989.

It is important to review your policy documents carefully to understand the terms and conditions of your cover and any claim limitations that may apply.

Frequently asked questions