Alyssa Lane
Keeping your Medicaid insurance information up to date is important to ensure you continue to receive important information about your coverage. If you need to change your address, you can do so by contacting your local Social Security office or the office through which you enrolled in Medicaid. You can also update your address by phone, online, or by speaking with a customer service professional.
How to change address for Medicaid insurance
| Characteristics | Values |
|---|---|
| Who to contact | Local Social Security office or county's Medicaid office |
| Contact details | Social Security Office Locator |
| Online | Log in to your secure Medicare account |
| By phone | 1-855-355-5777 |
| In person | Visit your local Social Security office |
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What You'll Learn
Contact your local Social Security office
If you need to change your address for Medicaid insurance, one option is to contact your local Social Security office. This is also necessary if you have Medicare, even if you don't receive Social Security benefits.
You can find the address and directions to your local Social Security office by using the Social Security Office Locator. It is recommended that you schedule an appointment before visiting.
When you go to your local Social Security office, you will need to bring proof of your identity. If your name has legally changed, you will likely need to fill out an Application for a Social Security Card. You can return this to your local field office or complete it online.
You can also update your address by calling Social Security at 1-800-772-1213 or by updating your information in your my Social Security account using the "My Profile" tab.
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Update your address online
If you need to update your address for Medicaid insurance, the process will depend on your location and how you enrolled in Medicaid.
If you enrolled in Medicaid through your county's Medicaid office or through New York City's Human Resources Administration, you can update your address by logging into your NY State of Health account. Here, you can also update your phone number, email address, and communication preferences.
Alternatively, if you are based in Illinois, you can update your address by visiting abe.illinois.gov. Here, you can log in to your account and click "Contact Information" to verify and update your mailing address. You can also use the Report Medicaid Change of Address Form to update your address.
In general, if you have Medicare, you can update your address by logging into your secure Medicare account. If you don't receive Social Security benefits, you can still contact the Social Security Administration to update your address.
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Update your phone number and email address
To update your phone number and email address for Medicaid, you must ensure that the relevant authorities have your current contact details so they can communicate with you about your benefits. The specific steps to update this information depend on the state in which you reside and how you enrolled in Medicaid.
New York State
If you are a New York State resident and enrolled in Medicaid through your county's Medicaid office or through New York City's Human Resources Administration, you should contact that office to update your phone number and email address. You can do this by calling 1-855-355-5777, Monday to Friday, 8 am-8 pm, or Saturday, 9 am-1 pm. You can also update your contact information by chatting with one of their representatives online during the same hours.
Other States
If you reside in a different state, you should log in to your secure Medicare account to update your phone number and email address. If you do not have a Medicare account, you can create one. Alternatively, you can visit your local Social Security office to update your contact information. You can find the address and directions to your nearest Social Security office using the Social Security Office Locator.
Online
In some states, you may be able to update your phone number, email address, and communication preferences online through your state's health account. For example, New York State residents can update their contact information through their NY State of Health Account.
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Speak with a customer service professional
If you need to change your address for Medicaid insurance, one option is to speak with a customer service professional. This can be done by phone or through online chat.
If you enrolled in Medicaid through your county's Medicaid office or through New York City's Human Resources Administration, you should contact that specific office to update your address and other contact information. The phone number to reach a customer service professional in New York is 1-855-355-5777. They are available Monday through Friday from 8 am to 8 pm and on Saturday from 9 am to 1 pm. You can also chat with a representative online during those same hours.
It is important to ensure that your address is up to date so that you can be contacted about your health insurance, including when it is time for renewal. In addition to updating your address, you can also update your phone number, email address, and communication preferences through these same methods.
If you have any technical issues with the Medicaid website, you can also email their support team for assistance. This is a separate process from updating your contact information and is specific to issues with the website itself.
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Update your mailing address
To update your mailing address for Medicaid insurance, you must contact your local Social Security office if you have Medicare. You can find the address and directions using the Social Security Office Locator. You may also be able to update your address by phone or online by speaking with a customer service professional. If you enrolled in Medicaid through your county's Medicaid office or through your city's Human Resources Administration, contact that office to update your address and other contact information.
If you have Medicare, you must contact Social Security (SSA) to change your address, even if you don't receive Social Security benefits. You can update your address by logging into your secure Medicare account. If your name has legally changed, you will likely need to fill out an Application for a Social Security Card. You can return this to your local field office or complete it online. You will also need to provide proof of your identity.
If you enrolled in Medicaid through your county's Medicaid office or through New York City's Human Resources Administration, contact that office to update your address. You can do this by phone, by speaking to a customer service professional, or online via live chat.
In Virginia, you can update your mailing address by going to commonhelp.virginia.gov. You will need your case number and member ID number, which can be found on the front of the paper renewal form sent to you by mail. You can also call your local DSS to ask for these numbers.
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Frequently asked questions
To change your address for Medicaid insurance online, you can log in to your secure account on the official website and update your information.
Yes, you can change your address by phone. Call your local DSS and ask for your case number and member ID number, which you can use to link your case to your Common Help account.
You will need your case number and member ID number, which can be found on the front of the paper renewal form that was mailed to you.
