Orlando Harmon
Great Eastern offers a wide range of insurance plans to cater to the diverse needs of its customers, including motor insurance, home protection, personal accidents, health, travel, and business insurance. The company prioritizes building meaningful relationships with its customers and providing personalized services through its team of dedicated agents. While Great Eastern does not provide a direct method to change insurance agents, customers can contact the company's customer support or visit a nearby branch office to discuss their preferences and request assistance in switching agents. It is important for customers to feel confident in their insurance agent and ensure their needs are being met.
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What You'll Learn
Contact Great Eastern via email or visit a branch office
If you are a Great Eastern customer in Malaysia, you can contact the company via email at [email protected]. Alternatively, you can locate and visit your nearest Great Eastern General Insurance (Malaysia) Berhad branch office.
- Wisma Great Eastern, No. 16, Persiaran Tugu Greentown Avenue 30450, Ipoh, Perak. Customer Service Careline: 1300-1300 88.
- No. 8 & 10 Jalan Tiara 2A Bandar Baru Klang 41150, Klang, Selangor. Customer Service Careline: 1300-1300 88.
- Wisma Great Eastern, Level 4 & 5, No. 65 Jalan Gaya 88000, Kota Kinabalu, Sabah. Customer Service Careline: 1300-1300 88.
- Wisma Great Eastern, 02-01, Blok A, Komersial Southkey Mozek, Persiaran Southkey 1, Kota Southkey 80150, Johor Bharu. Customer Service Careline: 1300-1300 88.
- No. 10 A-F, Wisma Great Eastern Persiaran Brooke 96000, Sibu, Sarawak. Customer Service Careline: 1300-1300 88.
If you are a Great Eastern customer in Singapore, you can contact the company via email at [email protected]. You can also call their hotline at 1800 248 2888 or +65 6248 2888 for overseas calls. Their operating hours are from 9 am to 5:30 pm, Monday to Friday.
If you have any concerns about your policy or their services, you can fill out the Feedback Form on their website. If their final response does not meet your expectations, you can contact the Financial Industry Disputes Resolution Centre (FIDReC), an independent and impartial institution that specialises in resolving disputes between financial institutions and consumers.
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Confidential information should not be shared online
Great Eastern Life Malaysia encourages customers to take precautions when sharing confidential information over the Internet. Confidential information is sensitive and should be protected at all costs.
When it comes to employees, it is important to remind them of their obligations to refrain from sharing confidential information outside of the company. This includes when they leave the company, whether to join a competitor or start their own business. Employers can include terms in severance agreements that require employees to acknowledge that they will not share confidential information. Additionally, employers can conduct background checks before hiring employees who will have access to sensitive data and ask them to sign confidentiality agreements.
Employees should also be made aware of company policies regarding information security and the dangers of sharing sensitive data, such as through spear phishing or phone phishing attempts. They should also be trained to avoid transmitting sensitive data via unencrypted email and to be cautious when asked to provide passwords or sensitive information over the phone.
By taking these precautions and implementing company policies, both individuals and employees can help prevent the unauthorized sharing of confidential information online.
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Get support and guidance from the dedicated helpline
Great Eastern's dedicated helpline is there to offer support and guidance when you need it most. The helpline is a valuable resource for customers seeking assistance and direction with their insurance policies and plans.
The helpline can be reached by phone, with specific numbers provided for different types of queries. For instance, for Life Insurance Medical Repricing queries, customers can contact the Careline team at +603-48133928, while for General Insurance Medical Repricing queries (Easi Health and Easi HealthCare), the number to call is +603-42598900. Both of these lines are staffed from Monday to Friday, 8.30 am to 5.15 pm, excluding public holidays.
The helpline is designed to address specific needs and provide personalised service. When you contact the helpline, you can expect professional advice and assistance in choosing the right insurance plan for your unique circumstances. The team is equipped with the knowledge and expertise to guide you through the selection process, ensuring you understand the product features, benefits, and coverage options available to meet your specific requirements.
In addition to phone support, Great Eastern also offers email support for those seeking to be assigned a General Insurance Agent. Customers can email [email protected] to initiate the process of being assigned an agent. This provides an alternative method of communication for those who may prefer it or for queries that do not require immediate assistance.
Great Eastern emphasizes the importance of confidentiality and privacy when providing any personal or confidential information online or over the phone. Rest assured that you will not be asked to provide personal details simply to access product information; instead, the helpline is there to offer guidance and support to help you make informed decisions about your insurance choices.
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Book an appointment with an agent online
Great Eastern offers a range of insurance services, including motor insurance, home protection, personal accidents, health, travel, and business insurance. The company has a dedicated team of agents to assist customers in selecting a customized plan and making claims.
To book an appointment with a Great Eastern agent online, follow these steps:
- Visit the Great Eastern website: Go to the official website of Great Eastern Malaysia at www.greateasternlife.com/my.
- Navigate to the appointment booking section: On the website, look for the "Customer Service Appointment Booking" or "Agent Service Appointment Booking" section. This section may be found under Customer Services or a similar heading.
- Select the appropriate appointment type: Choose between "Customer Service Appointment Booking (Life Insurance)" and "Agent Service Appointment Booking (Life Insurance)." Make sure to select the "Agent Service Appointment Booking" option to schedule a meeting with an agent.
- Register for your appointment: Fill out the required details to register for your appointment. Provide your personal information, such as name, contact details, and preferred date and time for the appointment. You may also be asked about the nature of your inquiry to ensure the agent is prepared to address your specific needs.
- Confirm your appointment: After registering, you should receive a confirmation through your preferred method of contact (email or phone). Take note of the date and time of your appointment and any additional instructions provided by Great Eastern.
- Prepare for your online appointment: Ensure you have the necessary devices and internet connection for your online meeting. It is recommended to have any relevant documents or information ready beforehand to make the most of your appointment.
By following these steps, you can conveniently book an appointment with a Great Eastern agent online. Remember to exercise caution when sharing confidential information over the internet, and note that Great Eastern will not ask for personal details online to access product information.
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Contact the Careline team for medical repricing queries
If you have any medical repricing queries, you can contact Great Eastern's Careline team. The Careline team can be contacted for both Life Insurance and General Insurance Medical Repricing queries.
For Life Insurance Medical Repricing queries, you can reach the Careline team at +603-48133928. They are available from Monday to Friday, 8:30 am to 5:15 pm, except during public holidays.
For General Insurance Medical Repricing queries (Easi Health and Easi HealthCare), the Careline team can be reached at +603-42598900. They are also available from Monday to Friday, 8:30 am to 5:15 pm, excluding public holidays.
Great Eastern encourages customers to exercise caution when sharing confidential information over the Internet. You will not be asked to provide personal details online to access their product information.
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Frequently asked questions
To change your insurance agent, you can email [email protected] or contact the nearest Great Eastern General Insurance (Malaysia) Berhad branch office.
Great Eastern encourages customers to take precautions when giving out any confidential information over the internet. You will not be asked to provide personal details online to access product information.
For Life Insurance Medical Repricing queries, call +603-48133928, and for General Insurance Medical Repricing queries, call +603-42598900. Both lines are open Monday to Friday, 8.30 am to 5.15 pm, except on public holidays.
Great Eastern has a dedicated team of agents equipped with the knowledge and expertise to assist you in selecting the right insurance plan. You can search for a trustworthy distribution representative on their website.
