Exide Life Insurance: Updating Your Mobile Number

how to change mobile number in exide life insurance

Exide Life Insurance offers a range of customer care options for those who wish to change their mobile number on their life insurance policy. Customers can contact the customer care unit via toll-free numbers, email, SMS, or by visiting a branch office. The company also provides a Twitter-based customer service, allowing customers to avail of a range of predefined services by sending a direct message to their handle.

Characteristics	Values
Company	Exide Life Insurance
Contact Options	Toll-free numbers, email, SMS, Twitter, branch offices
Toll-free Number	1800 419 8228
Toll-free Number Availability	9.00 a.m. to 7.00 p.m. (Monday to Saturday)
Email Address	[email protected]
SMS Number	09880888228
Twitter Handle	@ExideLifeCares
Branch Office Hours	10:30 a.m. to 3:30 a.m. (Monday to Friday), 10:30 a.m. to 1:00 p.m. (Saturday)

What You'll Learn

Exide Life Insurance customer care centre contact details
Exide Life Insurance customer care email address
Exide Life Insurance Twitter-based customer service
Exide Life Insurance SMS services
Exide Life Insurance branch locations

Exide Life Insurance customer care centre contact details

Exide Life Insurance customers can contact the customer care team via several methods, including phone, email, SMS, Twitter, and in person. Here is a comprehensive list of Exide Life Insurance customer care centre contact details:

Phone

Exide Life Insurance has several toll-free numbers that customers can call:

1800 419 8228 (for policy servicing)
1800 419 0808 (to buy a policy online)
1800 418 8228 (as seen on another source)

Customers can call the first number listed above from Monday to Saturday, between 9.00 a.m. and 7.00 p.m.

Email

To get your queries addressed via email, send them to [email protected].

SMS

Exide Life Insurance provides policy-related information to customers via SMS. To receive information, send an SMS in the prescribed format to 09880888228. Here are some text commands:

For policy details, type "Policy" followed by your policy number and send it to the number above.
For premium details, type "Premium" and send it.
For fund value information, type "Fund" and send it.
To know NAV details, type "NAV" and send it.

Twitter

Customers can also avail of the Twitter-based customer service offered by Exide Life Insurance. Send a direct message to the company's Twitter handle, @ExideLifeCares, to access a range of predefined services.

In Person

Customers can visit any Exide Life Insurance branch office and approach the customer help desk to get their concerns addressed. To locate a branch, go to the 'Contact Us' page on the Exide Life Insurance website and click on 'Locate a Branch'. Enter your city name to find the branch offices near you. The branch offices are open from 10:30 a.m. to 3:30 a.m. (Monday to Friday) and 10:30 a.m. to 1:00 p.m. (Saturday). All branches are closed on the second Saturday of every month.

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Exide Life Insurance customer care email address

Exide Life Insurance is a life insurance solutions provider in India. The company offers guidance to customers with their queries, issues, and concerns. The customer care team can be reached through a 4-level approach:

Level 1:

For general queries and product inquiries, you can call the customer care centre or visit the nearest branch. Locate the nearest branch through the 'Contact Us' page on the official Exide Life Insurance website.

Level 2:

If you are not satisfied with the response provided at Level 1, or you do not receive a response within 10 days, you can write a letter or send an email to the complaints officer at the following address:

> The Complaints Officer: Exide Life Insurance Company Limited 3rd Floor, JP Techno Park, No. 3/1, Millers Road, Bangalore- 560 001 India

Email: [email protected]

Toll-Free Number: 1800 419 8228

Tel. No.: +91 80 4134 5134

Level 3:

If you are still not satisfied with the response, you can email the Head of Customer Service at [email protected].

Level 4:

As a last resort, you may approach the Insurance Ombudsman Officer if your grievance is related to an insurance claim rejection, delay in claim settlement, disputes in premium terms, or non-receipt of the insurance document. The complaint should be duly signed by the policyholder or their legal heirs.

The Exide Life Insurance customer care email address is [email protected]. You can contact the customer care team for any queries or concerns. The customer care timings are Monday to Saturday, 9 a.m. to 7 p.m.

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Exide Life Insurance Twitter-based customer service

Exide Life Insurance offers a Twitter-based customer service that allows customers to access a range of predefined services. To use this service, customers with existing insurance policies need to tweet 'hello' or 'hi' to the handle @ExideLifeCares. The subsequent communication happens via direct message (DM) to ensure the customer's privacy. In the DM, customers are asked to register by providing their date of birth.

The following services are available via Exide Life Insurance's Twitter communication platform:

Checking the status of a policy
Downloading the receipt for premium payment
Checking the due date of a policy
Paying the renewal premium
Updating contact details

The Twitter-based customer service is part of Exide Life Insurance's digital strategy, which aims to serve its existing customers online by offering them a best-in-class user experience.

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Exide Life Insurance SMS services

Exide Life Insurance offers a range of services to its customers through SMS. Customers can receive important policy-related information and updates through SMS communication by sending a message in a prescribed format to 09880888228. Here are the text commands that can be sent to receive specific information:

To receive policy details, type "Policy" followed by your policy number (for example, "Policy 9876543") and send it to 09880888228.
To get details on the premium, simply type "Premium" and send it to the same number.
For information on fund value, send "Fund" as an SMS.
To know the Net Asset Value (NAV) details, type "NAV" and send it to 09880888228.

These SMS services provide customers with quick and convenient access to their policy information, allowing them to stay updated and make informed decisions regarding their Exide Life Insurance policies.

In addition to SMS services, Exide Life Insurance also offers customer support through various other channels, including toll-free numbers, email, Twitter, and branch offices, ensuring that customers can receive assistance through their preferred method of communication.

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Exide Life Insurance branch locations

Exide Life Insurance has branches all over India to provide efficient and timely customer care. Here is a list of some of the branch locations across four zones in the country:

North Zone