Bdo Life Insurance: Checking Your Policy Status

BDO Life Assurance Company, Inc. is a life insurance company and wholly-owned subsidiary of BDO Unibank, Inc. It offers a range of life insurance plans, including the Life Secure plan, which provides lifelong insurance coverage and income continuation for dependents. BDO Life policyholders can access their insurance policies online through the BDO Life Customer Portal. This portal allows users to review their insurance coverage, check due dates and coverage benefits, pay premiums, update their contact information, and more. To access the portal, policyholders need to sign up for a BDO Online account and use their BDO Online Mobile App login credentials.

Accessing the BDO Life Customer Portal

BDO Life clients can now access their insurance policies online through the BDO Life Customer Portal. This portal is a one-stop shop for all concerns related to a client's individual life insurance policy. It is a secure gateway for users to review their insurance coverage, check their next premium due dates, and update their beneficiaries and contact details.

To access the portal, clients can log in at bdo.com.ph/bdo-life/customer-portal via their smartphones, tablets, or desktops. They will need to use their active BDO Online App login information, including their username and password. It is important to note that the BDO Life Customer Portal works best with Google Chrome and Mozilla Firefox browser applications.

For those who don't have a BDO Online App account yet, they can sign up by following these steps:

• Download the BDO Online app from the Google Play Store or the App Store.
• Select "Savings or Checking Account" or "Credit Card," depending on your account type.
• Enter your preferred username and password and confirm your login information.
• Once successfully signed up, start using the BDO Online app.

By accessing the BDO Life Customer Portal, users can conveniently manage their insurance policies and perform various tasks such as viewing policy details, paying premiums, and filing service requests.

Viewing policy details

To view your policy details and benefits, log in to your BDO Life account via the BDO Life Customer Portal. You can access the portal from any device, including your smartphone, tablet, or desktop computer.

To log in, you will need your BDO Online App login information. If you don't have a BDO Online App account, you can sign up using your savings or checking account, or credit card. Once you have your login credentials, follow these steps:

• Go to www.bdo.com.ph/bdo-life/customer-portal
• Log in using your BDO Online app username and password
• Enter the One-Time Password (OTP) that you will receive on your registered mobile number

Note that the BDO Life Customer Portal works best with Google Chrome and Mozilla Firefox browser applications.

Once you are logged in, you can find a summary of all your policies on the homepage. You can view more information about your policy by clicking on the policy number.

• General policy information
• Premium payment transaction history
• Fund Allocation (if you have Variable Unit Linked Policies)
• Policy values (if you have traditional policies)

If you have a Variable Life Insurance (VLI) Rider attached to your Lifestyle Secure/Study Secure plan, you won't be able to see information about your fund value in the customer portal. Instead, refer to the Statement of Account sent to you every policy anniversary for details on the fund value of your VLI Rider.

Paying premiums

If you don't have a BDO Online Mobile App account, you can sign up using your Savings or Checking account, or Credit Card. You will need to download the BDO Online Mobile App, select your account type, enter your preferred username and password, and confirm your login information. Once you have successfully signed up, you can log in to the BDO Life Customer Portal using these credentials.

Another option for paying your premiums is through the BDO Digital Banking website. To use this method, make sure you have your policy details ready, as your username and password for the BDO Digital Banking app may differ from your BDO Life Customer Portal credentials. Additionally, you can make premium payments through the BDO Online app or BDO Pay using the same credentials as your BDO Life Customer Portal account.

It's important to note that there are cut-offs for transactions during the day, so if you make a transaction after the cut-off time, it will be processed on the next banking day. Any charges or penalties resulting from a next-day transaction will be your responsibility.

BDO Life also offers the Recurring Payment System or Auto-Charge Payment Facility, where your policy premiums are automatically charged to your nominated credit card. To enroll in this system, log in to the BDO Life Customer Portal, go to Main Menu > Manage or Requests > RPS (Auto-Charge) Enrollment, and provide your credit card and ID details.

With these various options, you can choose the most convenient method for paying your BDO Life insurance premiums and ensure that your coverage remains active and up-to-date.

Contacting BDO Life

BDO Life Assurance Company, Inc. is a life insurance company and wholly-owned subsidiary of BDO Unibank, Inc. It offers a wide range of life insurance plans to protect your family's future.

BDO Life has a customer portal that allows users to access their insurance policies online. The portal can be accessed via smartphone, tablet, or desktop using one's BDO Online App login information. Through the portal, users can review their insurance coverage, check next premium due dates, update their beneficiaries and contact details, check policy values, view transaction history, and pay premiums using BDO Online or their debit/credit cards.

The BDO Life Customer Portal also allows users to file service requests, such as scheduling premium payments through BDO Life's auto-charge/auto-debit facilities or nominating a BDO account for direct crediting of insurance benefits.

For those without a BDO Online App account, one can be created by following these steps:

• Download the BDO Online app for free from the Google Play Store (Android) or the App Store (iOS).
• Select "Savings or Checking Account" or "Credit Card" depending on your account type.
• Enter your preferred username and password and confirm your login information.
• Once sign-up is successful, start using BDO Online.

In addition to the online portal, BDO Life also provides the following contact options:

• Customer Care Hotline: (+632) 8885-4110 or 1800-1888-6603 (PLDT Toll-free)
• Email: [email protected]
• BDO Life Head Office: 30/F BDO Life Megaplaza, 358 Gil Puyat Avenue, Makati City, Philippines

The Customer Care Hotline is available from 8 AM to 6 PM, Mondays to Fridays, excluding holidays. Responses to emails sent to [email protected] can be expected within one to two banking days.

Understanding the terms and conditions

Data Privacy and Consent

BDO Life is committed to protecting the privacy of its customers. They are bound by strict confidentiality rules and will not disclose any client information without the client's permission, unless required by law. By using their services, you consent to the collection of non-identifiable information for content personalisation. It is important to note that the content on their website is for general information only and should not be the sole basis for making important decisions.

Electronic Facilities and Security

BDO Life offers Electronic Facilities, including a customer portal, for accessing insurance policy information and conducting transactions. To use these facilities, you must enrol and create a secure User ID and Password, which are your responsibility to keep confidential. BDO Life will not be liable for any loss or damage resulting from unauthorised use of these credentials. Additionally, you must notify BDO Life immediately if you suspect any errors or unauthorised transactions on your account.

Transaction Processing and Cut-offs

Transactions made through BDO Life's Electronic Facilities are subject to cut-offs during the day. Any transactions made after the cut-off time will be processed on the next banking day, and any resulting charges or penalties will be the customer's responsibility. It is important to ensure sufficient funds in your designated accounts to cover payment instructions.

Service Termination

You may request permanent termination of your BDO Life services by contacting their call centre. BDO Life may also terminate your access without prior notice under certain circumstances, such as breach of terms and conditions, bankruptcy, or insufficient funds in your designated accounts.

Communication and Announcements

By agreeing to the terms and conditions, you consent to receive messages and announcements from BDO Life regarding their products, services, and promotions via mail, telephone, email, or text.

Litigation and Fees

In the event of litigation relating to BDO Life's Electronic Facilities or their terms and conditions, you agree to pay all associated fees and expenses, including attorney's fees. The venue for any legal actions shall be in the proper courts of Makati or Mandaluyong City, Philippines, or any future location of BDO Life's principal place of business.

It is important to thoroughly review and understand the terms and conditions before enrolling in BDO Life's services to ensure a smooth and secure experience.

Frequently asked questions