Alyssa Lane
AirAsia offers a range of travel insurance plans to its customers, including domestic and international options. These plans are designed to cover various contingencies, such as flight delays, medical emergencies, personal accidents, and loss or damage to checked-in baggage. To check the specifics of AirAsia's insurance coverage, customers can refer to the Tune Protect Group website, which provides details on the available plans, claim procedures, and the personal data collected for insurance purposes. The website also outlines promotional offers, such as complimentary flight delay insurance during specific periods. Additionally, AirAsia's travel insurance plans allow customers to select optional add-ons that cater to their unique lifestyle needs, providing a comprehensive and customizable safety net for their travels.
| Characteristics | Values |
|---|---|
| Insurance Provider | Tune Protect Group Berhad (formerly known as Tune Ins Holdings Berhad) |
| Insurance Plan | Tune Protect Travel – AirAsia |
| Coverage | Travel insurance, flight delay insurance, COVID Travel Pass (for flights to Malaysia), baggage loss or damage insurance, personal accident insurance, etc. |
| Claim Submission | Online or manual submission with completed Claim Form, Certificate of Insurance, Boarding Pass, and supporting documents |
| Data Collection | Personal and sensitive data collected through website, social media, oral or written applications/renewals/modifications, and social media profiles |
| Data Usage | Data may be used for promotional or marketing purposes, including sending promotional materials and conducting direct marketing |
| Privacy | Compliant with the Personal Data Protection Act 2010 and relevant local laws to protect customer information |
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What You'll Learn
AirAsia's travel insurance plan
AirAsia offers a comprehensive travel insurance plan called Tune Protect Travel – AirAsia (Annual Plan) that provides coverage for all your travels throughout the year. The plan includes protection against unforeseen events and inconveniences, such as flight delays, trip cancellations, and baggage delays.
One notable feature of AirAsia's travel insurance plan is its COVID Travel Pass, which is specifically designed for passengers flying to Malaysia. This add-on provides medical coverage of up to USD 20,000 for COVID-19-related expenses, as well as benefits for travel inconveniences, personal accidents, and more. This COVID-19 coverage is also available for overseas travel, giving you added peace of mind when travelling internationally.
In addition to travel insurance, AirAsia also offers a range of optional "ADD-ON" covers that can be tailored to your specific needs. These include domestic travel insurance, flight delay insurance, lifestyle travel protection, annual plans, and baggage delay insurance. For instance, during the AirAsia Free Seat campaign from 16 October to 25 October 2023, customers who purchase flights will be offered a 30% discount on "Flight Delay Insurance". Similarly, from 8 January to 15 January 2024, customers can avail of a 24% discount on the same insurance product.
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Flight delay insurance
AirAsia offers flight delay insurance as part of its travel insurance plans. This insurance is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad Company No.: 197601004719 (30686-K)). The benefits payable under the eligible certificate/policy/product are protected by PIDM up to certain limits. You can refer to PIDM's TIPS Brochure or contact Tune Protect or PIDM for more information.
If your flight is delayed by more than two consecutive hours from the scheduled departure time, you can make a claim under the flight delay insurance. The process for making a claim is straightforward and can be done online in three simple steps. BigPay users will have their claims automatically credited to their BigPay account within three working days. Non-BigPay users can email [email protected] to initiate the claims process.
It is important to note that Tune Protect Group may use your personal information for promotional or marketing purposes, including sending promotional materials and conducting direct marketing related to their products, such as insurance, annuities, training, and reward programmes. They collect and store personal and sensitive data that you provide through their website, social media platforms, or other channels, including insurance policy information.
AirAsia's travel insurance plans are designed to be comprehensive and protect against any inconveniences you may face during your travels. You can also select optional add-ons that suit your specific needs, providing more tailored coverage.
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COVID Travel Pass insurance
AirAsia, in collaboration with Tune Protect, offers COVID Travel Pass insurance for fully vaccinated international travellers flying into Malaysia and Thailand. This insurance plan is designed to provide coverage for foreign travellers entering Malaysia and Thailand and can be purchased as an add-on when booking flights on AirAsia's website or Super App.
For travellers flying into Thailand, the COVID Travel Pass provides medical expense coverage of up to THB1.8 million. This meets the mandatory insurance requirement of the Thai government, which is USD50,000. Similarly, for travellers entering Malaysia, the insurance meets the mandatory requirement of USD80,000 in coverage.
To ensure a seamless travel experience, it is important to note the requirements upon arrival in Malaysia. Travellers must provide a negative RT-PCR test result and undergo another COVID-19 RT-PCR test and a health assessment by a medical officer. Fully vaccinated travellers are required to observe a 7-day quarantine, while unvaccinated or partially vaccinated travellers must quarantine for 10 days.
The COVID Travel Pass insurance policy is not cancellable or refundable, and the coverage period cannot be altered. The policy takes effect upon arrival in Malaysia and obtaining immigration clearance.
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Tune Protect Travel insurance
The insurance plan covers a wide range of benefits, including but not limited to, reimbursement for flight cancellations, loss or damage to baggage, medical expenses, travel inconvenience benefits, and personal accidents. It also offers coverage for COVID-19-related medical expenses of up to USD 20,000, providing valuable protection during the pandemic.
One of the key advantages of Tune Protect Travel Insurance is its flexibility. AirAsia understands that every traveller has unique needs, so they allow you to select optional "ADD-ON" features that cater to your specific lifestyle requirements. This customisation not only ensures that you have the necessary coverage but also helps you save money by avoiding unnecessary inclusions.
The insurance plan is available for both domestic and international flights. For those travelling to Malaysia, the COVID Travel Pass provides comprehensive coverage, including medical expenses, personal accidents, and travel inconveniences. Additionally, for travellers concerned about flight delays, Tune Protect offers a benefit where you can claim compensation if your flight is delayed by more than two consecutive hours from the scheduled departure time.
To purchase Tune Protect Travel Insurance, you can visit the AirAsia website or mobile app and select the insurance option during your flight booking process. Alternatively, you can contact AirAsia's customer support or a local AirAsia office to guide you through the process of adding travel insurance to your booking. It is recommended to carefully review the terms, conditions, and exclusions of the insurance plan before purchasing to ensure it meets your specific needs and the requirements of your destination country.
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Personal data and privacy
Your personal information will also be shared with the insurance provider that AirAsia partners with to provide this service. It is important to review the privacy policies of both AirAsia and the insurance provider to understand how your data will be used and protected. You should be able to find these privacy policies on their respective websites.
In addition to providing your personal information, you may also be asked to create an account with a username and password to access your insurance information online. Be sure to choose a secure password that you don't use for any other accounts, and consider enabling two-factor authentication if offered to add an extra layer of security to your account.
Once your travel insurance is in place, you may need to provide additional personal information if you need to make a claim. This could include sensitive information related to your health or any incidents that occurred during your trip. Again, it is important to review the privacy policies to understand how this information will be handled and protected.
Overall, when purchasing travel insurance through AirAsia or any other provider, it is important to be aware of the personal data that you are providing and to understand how that data is being used, shared, and protected. Taking the time to review privacy policies and enabling additional security measures, such as two-factor authentication, can help ensure that your personal information remains secure.
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Frequently asked questions
If you have purchased AirAsia insurance, you will have received a Certificate of Insurance. You will need this, along with your boarding pass, to submit a claim.
AirAsia insurance covers travel inconveniences, personal accidents, flight delays, and COVID-19-related medical coverage for flights to Malaysia.
You can submit a claim online or manually. To submit a claim, you will need to fill out a Claim Form and provide supporting documents.
