Paul Sanchez
eBay offers ShipCover insurance for items shipped using USPS labels bought and printed on their site. However, insurance is not available for return shipments that use eBay labels. If you or the buyer prefer that an item be returned with insurance, you will need to purchase your own return postage with insurance instead of using the return shipping label provided by eBay. You can also buy third-party shipment insurance separately with a tracking number.
| Characteristics | Values |
|---|---|
| Insurance for return labels | Not provided by eBay |
| Insurance options | USPS Priority Mail and Ground Advantage, UPS, FedEx, third-party shipment insurance |
| Insurance cost | Based on the item's declared value |
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What You'll Learn
eBay return labels do not include insurance
The eBay Money Back Guarantee policy states that buyers can get their money back if an item doesn't arrive, is faulty or damaged, or doesn't match the listing. The seller is responsible for delivering the item as described in the listing and honouring their stated return policy. When the seller is responsible for return shipping, the buyer must use the shipping label provided or another return method agreed upon with the seller. If the buyer chooses to purchase their own label, they assume responsibility for return shipping, including the cost.
The buyer must return the item in the same condition in which it was received. If the item is returned used, damaged, or missing parts, the seller may deduct the loss in value from the amount refunded to the buyer.
For an item to be eligible for return, the buyer will be asked to ship it back to the authentication facility for inspection to ensure that the item is being returned in the same condition. eBay requires tracking information, a delivery status of "delivered", the recipient's address, and signature confirmation for orders over $750 to prove successful delivery.
While eBay return labels do not include insurance, sellers can purchase shipping labels upfront, and eBay will charge the seller for the cost of the label. Therefore, it is the seller's responsibility to ensure that the item is insured during transit, especially for valuable items.
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$7.75 $8.92
Buyers can purchase third-party insurance separately
Third-party insurance companies such as Insurance Canopy offer online seller insurance for eBay businesses. This type of insurance can cover items in transit, as well as stolen inventory, shipping damages, and even customer injuries. Buyers can also look into shipping insurance options provided by USPS, ShipCover, UPS, and FedEx. These options offer coverage for packages that are lost, damaged, or stolen in transit.
For example, USPS Priority Mail and Ground Advantage automatically cover packages that are damaged or lost up to a value of $100. Buyers can also purchase additional liability coverage from USPS for up to $5,000 in indemnity. Similarly, UPS offers up to $100 liability coverage for most services, with the exception of Ground Saver, which includes up to $20 in coverage. Buyers can purchase additional coverage from UPS for up to $999 in value.
It is important to note that if a buyer chooses to purchase their own shipping label, they assume responsibility for the return shipping, including the cost. This means that if the buyer does not use the shipping label provided by the seller or agreed-upon return method, they are responsible for any issues that may arise during transit.
Overall, while it is not mandatory, buyers can benefit from the added protection that third-party insurance provides when returning items on eBay. It gives them financial peace of mind and safeguards them from potential losses or damages during the return process.
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eBay offers ShipCover insurance for USPS labels
The coverage starts from when the package leaves the seller's location to the destination where it should arrive. It is important to note that the insurer is not liable for anything more than the cash value, repair cost, declared value, or limit of the package liability.
ShipCover insurance starts at $1.70 per $100 of coverage for domestic shipping and $2.82 per $100 of coverage for international shipping. You can buy up to $15,000 of coverage for domestic shipments and up to $10,000 for international shipments.
To purchase ShipCover insurance, go to the "Orders" section in "My eBay" or "Orders awaiting shipment" in the "Seller Hub." Choose the item you want to ship and select "Print shipping label." In the "Additional options" section, select "additional liability coverage." Then, select "ShipCover Insurance" and enter the amount of coverage needed. The shipping cost section will show the insurance cost. Read the terms of coverage and select "Purchase shipping label."
It is worth noting that ShipCover insurance is not available for items shipped using eBay International Shipping, and there are certain countries that are excluded from coverage, including Cuba, North Korea, Myanmar, Belarus, Iran, and Sudan. Additionally, certain items are excluded from coverage, such as items with special value like coins, diamonds, and bullion, and tickets such as admission, lottery, and gift certificates.
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Insurance fees are based on the item's declared value
When it comes to shipping insurance on eBay, fees are indeed based on the item's declared value. This value cannot exceed the price of the item itself. For instance, USPS Priority Mail and Ground Advantage automatically covers packages that are damaged or lost up to a value of $100. If you require additional coverage, you can purchase it for up to $5,000 in indemnity to protect against loss or damage. Similarly, UPS labels include up to $100 liability coverage for most services, except for Ground Saver, which only includes $20 of coverage. If your item's value exceeds these limits, you have the option to buy extra coverage of up to $999 in value from UPS.
It's important to note that insurance fees are calculated based on the item's declared value per $100 of package value. For instance, in Florida, the fee is $0.01 per $100 of package value, while in Georgia, it's $0.015. This insurance covers losses resulting from certified acts of terrorism and other external causes while the package is in the carrier's custody.
When shipping an item, you can select the "Add additional liability coverage" option and then choose UPS Declared Value Coverage. If the declared value isn't prefilled, simply enter the amount of coverage needed, and the shipping cost section will display the insurance cost.
In the event of a loss or damage, you can file a claim with the carrier. For instance, with USPS, you can file a claim for insured mail that is lost, arrives damaged, or is missing contents. To file a claim, you must have the original mailing receipt, and the claim must be filed within a certain time frame.
It's worth mentioning that eBay also offers a Money-Back Guarantee policy, which allows buyers to get a refund if an item doesn't arrive, is faulty or damaged, or doesn't match the listing. However, this policy doesn't include shipping insurance, and buyers and sellers must meet certain requirements to be eligible for a refund.
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Buyers can request a refund if unhappy with the product
EBay has a Money Back Guarantee policy that covers most transactions on the platform. This means buyers can get a refund if an item doesn't arrive, is faulty or damaged, or doesn't match the listing. Buyers can also request a return if they have simply changed their mind about an item, although this is subject to the seller's return policy.
If a buyer wants to return an item, they must first open a return request from their Purchase History. The seller then has 3 business days to respond to the request. If the seller doesn't respond or the issue isn't resolved, eBay may step in and help. When eBay steps in, they will review the details of the case and propose a resolution to both the buyer and the seller.
When a buyer requests a return for item not as described reasons, the seller must respond within the return request and offer a solution to the buyer's issue. When a buyer requests a return for remorse reasons, the seller must honour their return policy as specified in the listing. If the seller is responsible for return shipping, they must provide a return shipping label or another return method that is acceptable to the buyer. eBay may provide the buyer with a return shipping label on the seller's behalf and will charge the seller for the cost of the label.
When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer. The buyer must return the item in the same condition in which it was received, packed properly and protected during shipping. If the item is returned used, damaged, or missing parts, the seller may deduct the loss in value from the amount refunded to the buyer.
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Frequently asked questions
Return shipping labels provided by eBay do not include insurance. If you want return shipping to be insured, you will need to explore alternative return shipping options.
You can purchase your own return postage with insurance, instead of using the return shipping label provided by eBay. You can also buy third-party shipment insurance separately if you have a tracking number.
You can select the "Add additional liability coverage" option when printing your shipping label. You can then select UPS Declared Value Coverage and enter the amount of coverage you need. The insurance cost will be displayed in the shipping cost section of the page.
